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The Kaizen Way

The Kaizen Way. By Dan Lafever. Across the support center world, challenges are increasing. Your job is to do more with less… . Your staff will sink if you do nothing. Your staff will soar when you make the right moves . 3 steps to get a continuous improvement program off the ground.

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The Kaizen Way

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  1. The Kaizen Way By Dan Lafever

  2. Across the support center world, challenges are increasing

  3. Your job is to do more with less…

  4. Your staff will sink if you do nothing

  5. Your staff will soar when you make the right moves

  6. 3 steps to get a continuous improvement program off the ground

  7. 1.Start where you are

  8. Know your current situation

  9. High abandon rate

  10. “We can’t get through”

  11. “We need more analysts”

  12. Use existing tools

  13. Six Sigma

  14. Kaizen-make it a little better

  15. Mentoring

  16. Start where it hurts

  17. Availability

  18. Inefficient processes

  19. Poor resource allocation

  20. 2. Take small steps forward

  21. Begin with yourself

  22. Set time aside for improvement

  23. Educate yourself

  24. Look for the best opportunity

  25. Include others

  26. Invite others to improve with you

  27. Conduct a kaizen session

  28. “What can be improved today?”

  29. Improve within your control

  30. Quick and Easy Kaizen

  31. Record and capture improvements

  32. Some will resist…

  33. 3. Focus on improving, results will come

  34. Kaizen session results

  35. Password improvements

  36. Outlook improvements

  37. IPCM improvements

  38. Quick and Easy Kaizen

  39. Over 150 in 2 years

  40. Simple and small changes

  41. Tied to incentives

  42. Results

  43. Abandon rate

  44. 2008 Survey data

  45. Recognition and honors

  46. 1.Start where you are

  47. 2. Take small steps forward

  48. 3. Focus on improving, results will come

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