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Field Force Automation Software

Field Force Automation Software. PNWS-AWWA Conference Mobile Workshop for Water Utilities May 1, 2008. Agenda. Marshall Overview Vancouver Case Study Mobile Technology for Water/Wastewater Utilities Mobile Software Review and Demonstration Questions and Answers. About Marshall.

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Field Force Automation Software

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  1. Field Force Automation Software PNWS-AWWA Conference Mobile Workshop for Water Utilities May 1, 2008

  2. Agenda • Marshall Overview • Vancouver Case Study • Mobile Technology for Water/Wastewater Utilities • Mobile Software Review and Demonstration • Questions and Answers

  3. About Marshall 14 Years of Excellence 1994 –2008 • Privately-held company • Spatial enterprise integration software • ESRI business partner • Hansen solutions partner • Developed Hansen’s GIS products • Mobile technology experts • Focused on utilities and public works

  4. City of Vancouver, Water • Fourth largest water utility in WA • Serves 200,000 people • 800+ miles of pipes • 64,000+ water meters • Top Priorities • Quality, • Service • Cost Containment

  5. Problem • Growing City, high demand on staff • Paper-based work flow time consuming/slow • Data entry back log and system lag • Out of date paper maps • Difficult to locate assets and work • Many steps to track and close work • Multiple trips back to the office

  6. Field Requirements • Easy to use • Low cost • Up-to-date data and maps in the field • Fast performance, without hardware upgrade • Digital work orders and service requests in the field

  7. Results • Vancouver selected GeoResults Mobile • 36 Gateway laptops mounted in vehicles • Citrix servers in the back office • Direct connection to ArcSDE • Integrated GIS and Work Orders • Visual activity display • Retrieve and complete Work Orders and Service Requests Mobilize Your Enterprise™

  8. Vancouver Water “Having a partner like Marshall has been a compliment to our vision of a mobile solution that would suit our needs today and be ready for the challenges of tomorrow.” Steve Furno, City of Vancouver, WA.

  9. Solution • Reduces overtime • Eliminates paper and automates workflow • Matches assets to work orders • Helps locate critical assets quickly • Helps complete activities in the field • Less travel and driving • Works wirelessly or disconnected Mobilize Your Enterprise™

  10. Mobile Uses ForWater/Wastewater • Valve and hydrant maintenance • Sewer main cleaning and manhole inspection • Customer service/emergency response • Locate valves and meters • Field data collection • Work management • Preventative maintenance • Track vehicles, assets, and resources

  11. Spatial EnterpriseIntegration Roadmap Field Force Automation Access Analysis Reporting Integrated Maintenance • GeoResults Mobile Link Data Data Development Integrated Database Design Integration Planning • GeoResults Web ERM ESRI • GeoResults Sync • GeoResults Toolbox ESRI ERM • GeoResults Data Loader • GeoResults Address Link • Geodatabase Designer

  12. GeoResults Customers • Anchorage, AK • Vancouver Water, WA • Hernando County, FL • Phoenix Water, AZ • Peoria Public Works, AZ • Tempe Water, AZ • Longmont Utilities, CO • Virginia Beach Water, VA • Martin County, FL • Norfolk, VA • Stafford County, VA • Providence Water • Markham, ON, CN • Auburn, WA • Dayton Water, OH • Las Vegas, NV • Kansas City Water, MO • Franklin, TN • Austin Water, TX • Troy, MI • Winston-Salem, NC • Seattle DOT • Walla Walla, WA • Shoreline Public Works, WA • Kirkland, WA • Port of Seattle, WA • Hillsborough County, FL • Monterey, CA • Napa Sanitation District • Lake Oswego, OR • Aurora Water, CO • Groton, CT

  13. Extend Your Enterprise CIS Work Management GIS Web Service Other IT Systems Mobile Client Enterprise Asset Management

  14. Conceptual Architecture Data Client Component Administrative/ Server Component GIS GeoResults Mobile Administrator/ Web Service GeoResults Mobile Client Business Data Wireless or LAN Connection

  15. Foundation • ESRI • Mobile Client • Powered by ArcGIS Engine/ArcObjects • Administrative Component Tool • ArcGIS Desktop Toolbar • Microsoft • .NET/SOA/Web Services • “Smart Client” Technology • Windows XP OS Industry standard software means investment protection

  16. Smart Client Technology Next generation client technology

  17. GeoResults Mobile • Functionality • Current “Smart Maps” or Digital Map Books. • GPS Integration • Navigation • Field Data Collection • Asset Condition Updates • Field Data Collection • Automated Work Order Processing • Service Request Inspection

  18. Modular Functionality • GoMap! • Brings smart maps to the field including GPS and redlining • GoCollect! • Advanced editing and data collection for field users • GoWork! • Work order management including retrieving, modifying, creating, and closing work orders in the field • GoRespond! • Retrieve and update service inspection requests in the field

  19. GoMap! – Digital Map book and Navigation • Locate Assets and ID’s • Integrates with GPS • Locate Intersection/ Address • See Asset ID’s on the map • View Asset Information • Other tools (e.g., Measure and Redlining) You Are Here Less travel looking for assets GPS navigation, location, & tracking

  20. GoCollect! • Field Data Collection and Asset Inventory Update • Create New Assets • Update Asset Inventory • Move Asset Location • Correct GIS Data • Easy to complete activities in the field

  21. GoWork! • Work Orders and Group Projects • Matches asset to work order • Update and close work order • Streamlines PM • Visually see group project • Create work order based on map asset • Select map asset to view work order • Reduces steps to close a work order Integration with external business systems

  22. GoRespond! • Services Requests • Create work order from service request • Resolve service request in the field • Locate service request • Identify problem quickly • Associate service requests to assets, parcel and/or addresses • No need to hand enter data in the office Integration with external business systems

  23. Administrative Component Web-based client configuration and review/QA

  24. GeoResults Mobile Demonstration

  25. Thank You Questions? Rhett Harman, GISP Marshall and Associates, Inc. rharman@marshallgis.com (360) 352-1279

  26. GeoResults Mobile ArcGIS Server Mobile • ArcGIS Server Support • Support for “Microsoft Mobile” clients • ArcGIS Server Mobile • Data Replication Support • ArcGIS 9.3 Technology • Additional Back Office Business Systems

  27. Microsoft Mobile Client Mobilize Your Enterprise™

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