Presentation Transcript

1. Field Force Manager

2. Field Force Manager for the Public Sector Governmentagencies and other public organizations face growing pressure to deliver higher levels of service, even as budgets shrink. Efficiency is more important than ever. With Xora, their whole operation can work more efficiently without compromising their ability to respond to citizens’ needs.
3. Verizon and Xora are teamed to deliver Field Force Manager to Public Sector agencies. Xorais the #1 market leader inmobile workforce management.
4. Field Force Manager has 20,000+ Mobile UsersIn the Public Sector Space
5. Field Force Manager In Use “The mobile form made sure that we sent out the right equipment for the job the first time around. It also allowed us to keep a detailed electronic record of everything we did, for example, what kind of debris we collected and how from any location in the city during any 24 hour period. That’s exactly what we needed during Hurricane Sandy cleanup and why Field Force Manager would be valuable in any emergency situation.“ - Chief Shari Pardini . NYC Department of Sanitation
6. Benefits Across The Entire Organization Mobile Worker Finance Dispatch
7. Public Works
8. NYC Dept. of Sanitation Organization Department of Sanitation for NYC Customer Problem Christmas snowstorm paralyzed NYC – unplowed streets, stuck ambulances, angry citizens Sandy Relief Solution/Benefits 2500 units installed in 90 days Maintain visibility, coordinate job assignments and send alerts to/with snow plow/ garbage truck drivers Delivers location based tracking, alerting and reporting to provide visibility and information needed to ensure top operational performance Integrated LBS data to provide visibility to the public for snow removal schedules, and completion (plow nyc) Provided immediate solution for disaster recovery. Deployed forms to allow field supervisors to identify areas of clean up, and recommend workforce & tools to required for cleanup
9. City of Chicago Organization Public agency responsible for various city constructions, inspections, maintenance and planning Department of Transportation (CDOT),Department of Streets and Sanitation, Department of Revenue / Finance, Department of Buildings, Department of Water, Department of Health, City of Chicago Fire Department Customer Problem Need more efficient way to schedule responses to non-emergency calls, inefficient paper based inspections. Solution/Benefits Respond and manage non-emergency customer calls for road repair crews using location services and job dispatch Response time to citizen calls to fill potholes dropped from 20 to 3 days; liability costs from pothole related incidents down from $4 million to $600,000 annually
10. Chicago Transit Authority - CTA Organization: The Chicago Transit Authority ("CTA") operates the nation's second largest public transportation system. They have almost 12,000 employees. Customer Problem: (Rail Janitors) Need for visibility of field resources Need for timestamps for tasks being performed in the field Need for reporting for internal case studies Need for CTA to understand progress being made in the field Solution: Using Workflow for Creating Jobs, Updating Jobs Forms Alerting Professional Services
11. Public Safety
12. Michigan State Police Organization Michigan State Police charged with public safety for the state of Michigan Customer Problem Lack of visibility of officers whereabouts Need to coordinate officers during emergencies. Solution/Benefits Visibility of officer locations in the field Improved safety and coordination of officers
13. Maryland Transit Authority Police Organization Responsible for law enforcement at Maryland’s highways, tunnels, bridges, ports and the Baltimore/Washington International Airport Customer Problem Visibility, assignment and dispatch of officers in field Need better timeliness of data Solution/Benefits Visibility of employee locations Dispatch work orders to the field
14. Health & Safety Inspections
15. Georgia Dept. of Agriculture Organization Established in 1874 and is the oldest state department of agriculture in the U.S Customer Problem Paper-based reports from inspections were dated and labor intensive to process manually No visibility into worker location or proof of services Solution/Benefits Replacement of paper inspections forms for compliance inspections for use of pesticides in the Food Service business Ability to dispatch workers more effectively
16. Housing Authority City of Pittsburgh Organization HACP is responsible for providing decent, affordable housing for low-income persons Customer Problem Lack of visibility of city employees and their proximity to jobs, customer, and locations Manual clock in/clock out Need to monitor idle times, routes traveled Requirement for ,multiple users to access management console Solution/Benefits Visibility and accountability for field staff User-friendly solution Scalable to add on mobile forms and mobile job dispatch
17. NYC Housing Authority Organization Provides safe, affordable housing and facilitating access to social and community services Customer Problem Lack of insight to field workers performing elevator maintenance Concerns about operational costs and worker safety Solution/Benefits Dispatch low-income housing inspectors to assignments Collect data using integrated forms
18. Public Sector - VZW Public Works New York City Dept. of Sanitation City of Miami Solid Waste City of Miami Public Works Passaic Valley Water Commission Cheektowaga Highway Department Chicago Dept. of Transportation Town of Amherst Highway Department City of Chicago NJ Municipalities Authority Public Safety Baltimore Police Department Michigan State Police Maryland Transit Authority Police Health and Safety Inspections Georgia Department of Agriculture LA County Public Health City of Pittsburgh Housing Authority Salt Lake City Building & Zoning New York City Housing Authority City of NY -ACS Arizona Dept. of Weights & Measures NJ Department of Labor Education Richmond County Board of Education New Hanover County Schools LA Unified School District Administration Ohio Department of Commerce City of Las Vegas
19. Introducing Field Force Manager by Verizon Wireless
20. Field Force Manager Has What’s Important Today Configurable, powerful mobile workforce productivity solution that enables agencies transformation. LOCATION FORMS Reports JOBS TIME SHEETS DATA INTEGRATION Government Operations & Dispatch: 100% Web Based SaaS application Mobile Workers: Handsets/Tablets
21. Public Works
22. Reduce Employee Overtime Save $11,719 per year reducing overtime by an average of ONE hour per employee
23. Jobs: Create, Dispatch and Monitor Progress
24. Jobs: Create, Dispatch and Monitor Progress
25. Fuel Savings with Field Force Manager Save $30,938 per year for a team of 50 drivers
26. Forms: Increase Efficiency, Go Paperless
27. Paper Processing Time Reduction Save $11,250 per year
28. 3 Easy Paths for Integration Simple data upload & download using common file formats, plus email Xora Web Services Connectors to popular office systems
29. Feature Comparison Matrix
30. Next Steps Engage Your RSM Setup an appointment with your RSM
31. FFM Regional Sales Managers
32. Thank You!