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Essential Standards for Equipment and Service Selection: A Comprehensive Guide

Selecting new equipment or services involves careful consideration of various standards and requirements. Begin with a thorough requirement analysis and evaluate alternatives while adhering to international and industry standards such as ISO and IEEE. Understand your suppliers' restrictions and established purchasing guidelines. Pay attention to warranty expectations, support levels, and the frequency of equipment updates. A Quality Assurance system, guided by ISO standards, ensures consistent quality and reliability. This guide navigates the essential elements for informed decision-making in sourcing technology.

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Essential Standards for Equipment and Service Selection: A Comprehensive Guide

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  1. Standards

  2. Before selecting a new equipment or service. • Undertake a requirement analysis • Evaluate your alternatives • International or industry standards • Supplier restrictions, approved suppliers or other requirements • Purchasing guidelines (there may be different guidelines depending on the amount of money to be spent) • Minimum warrantees and/or guarantees • Support levels required • How often equipment should be automatically reviewed or updated etc. Determine your needs first

  3. Compulsory Standards • ISO : International organisation for standardisation • Australian Communications and Media Authority • Standards Australia • AEEMA: Australian electrical and Electronics Manufacturing Association • FCC: Federal Communications Commission • IEEE: Institute of Electronic & Electrical Engineers Standards

  4. Standardisation and proprietary systems • Choice and flexibility • Expandability and upgradeability • Service • Repair • Comprehension Standardisation

  5. Features • Form Fit Function • Design and build • Reliability • Service • Performance: Speed, stability, reliability & compatibility Quality

  6. A hardware compatibility list (HCL) is a list of computer hardware (typically including many types of peripheral devices) that is compatible with a particular operating system  or device management software. In today's world, there is a vast amount of computer hardware in circulation, and many operating systems too. A hardware compatibility list is a database of hardware models and their compatibility with a certain operating system. HCL Hardware Compatibility List

  7. MTBF = T/R. • T = total time • R = number of failures MTBF: Mean Time Between Failure

  8. Check the MTBF of Western Digital WD Scorpio Black 320 GB Activity

  9. Quality Assurance started after World War II. • ISO 9000 Quality standards are in use over 90 Countries. • Organisations could be certified to one of the three quality assurance standards : ISO 9000, ISO 9001 or ISO 9002 • ISO 9001 :Sets out the requirements to be met by the Quality System when a business is involved in design, development, production, installation and/or servicing. Quality Assurance

  10. ISO 9002: Sets out the requirements of the Quality System when a business is involved in development, production, installation and/or servicing. • Quality Assurance certification is important for the following reasons: • It provides you with confidence that your quality system is correctly implemented to the ISO 9001 standard. • A certified business can then provide customers with the same confidence. • The regular audit required to maintain accreditation gives motivation to keep the Quality Assurance system up to date and not to cut corners.

  11. Time in Business • Supplier and product reputation • Financial stability • References and referrals • Pricing • Look for trends • Beware the unusual • Call for updates • Price matching Supplier Evaluation

  12. Stock Levels and out-of-stock policy

  13. Handling mistakes • Cancellations • Product substitution • Shipping charges Other factors while selecting a supplier

  14. Customer Service • Communication methods and efficiency • In person • Telephone • E-mail • The web • Fulfilling orders

  15. Website quality • Accuracy • Completeness • Detail • Speed • Ease of use • Search capability • Help facility

  16. Guarantee and return policies • Money Back guarantee • Satisfaction guarantee • Guarantees and return periods • Product return policies and procedures • Issuing RAN: Returning items to a supplier requires a Return Authorisation Number (RAN). • Issuing RAN • Shipping • Return or exchange • Speed

  17. Warranty service and warranty services • Warranty length and coverage policies • Turn around • Costs • Location • Authorisation • Loaners • Replacement components • Tracking & management

  18. Minimum requirements to install Windows Server 2008 R2 Activity

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