Certificate in Conflict Management and Peace Studies

1. Certificate in Conflict Management and Peace Studies Jen Batton Dr. Susan Lohwater Dr. Emily Weglian College-Wide Conference Day May 12th, 2010, West Campus

2. Certificate in Conflict Management and Peace Studies GOAL: Empowering Students with the Knowledge, Skills, and Abilities to Become Positive Change Agents in Their Communities

3. Certificate Overview • Across disciplines • Core Courses: Conflict Management and Peace Studies Theory; Conflict Management Skills; Capstone in Service Learning • 3 Electives • Study Abroad: “Costa Rica: The Political and Social Implications of Peace” w/Community Colleges for Intl. Development and 4 partner C.C.’s

4. Certificate Overview • Courses fulfill social and behavioral sciences degree requirements needed for any degree! • Knowledge and skills helpful in any field that involves personal interaction including: Law Enforcement Government Business Education Health Care Human Services Journalism Human Resources

5. Conflict Resolution (CR) Skills: Understanding Conflict • Identify constructive/destructive conflict (what’s it look like?) • Identify conflict triggers in self/others • Identify needs-based conflict

6. CR Skills:Understanding Emotion in Conflict • Building emotional vocabulary/skills • Increasing cultural sensitivity to emotions (seeing how culture effects emotions and expression) • Identifying emotional triggers to conflict • Using the emotional escalation/de-escalation ladder • Identify your anger style • Self-soothing/calming strategies • Verbally expressing anger (appropriately) • Using questions to identify feelings (for self and other) • Using questions to work through conflict (self and other)

7. Paraphrasing Summarizing Listening for Feelings Perception Checking Open v. Closed Questions I-Statements Supporting and Encouraging Messages Using Neutral Language Nonaggressive communication (complaint v. criticism v. contempt) Sending /Recognizing NV behaviors Adjusting to Cultural Differences in Language (using direct and indirect language well) Adjusting to Cultural Differences in NV Communication (using space, voice, gesture and body orientation in a culturally sensitive way) CR Skills: Communication

8. Steps in decision making Testing options for effective decisions Developing realistic implementation plans for decisions Facilitating group discussion to consensus Recognizing emotional and cognitive perspectives Effective questioning to assess perceptions Being competent at enacting all conflict styles Recognizing interests and positions Questioning to uncover interests behind positions Exploring options/brainstorming Creating sound arguments Mediation Recognizing conflict styles Matching conflict styles to the situation CR Skills: Problem-Solving

9. Certificate Program Outcomes Multilevel Understanding of Assessing Conflict: Analyze and assess conflict in all of its stages and manifestations in order to intervene effectively and ethically to successfully reduce, manage, or resolve conflict.  Results Driven Communication: Listen and utilize nonverbal, emotional and cultural/personal perspectives to validate each party’s issue/interest, to facilitate de-escalation and engagement to move towards resolution while maintaining a neutral process. Collaborative Community Building: Facilitate community building by engaging stakeholder representative through collaboration and teamwork while maintaining a safe and objective environment. Peace Building: Apply problem-solving techniques and knowledge of social/emotional intelligence to analyze and evaluate the roots of conflict, (including structural, cultural, emotional and economical differences, and their effects on individuals to create and sustain a peaceful community. 

10. Conflict Management and Peace Studies Certificate Sample Electives: • ANTH 1010 Cultural Anthropology • BADM 1210 Labor-Management Relations • BADM 2220 Organizational Behavior • SPCH 1000 Fundamentals of Interpersonal Communication • WST 200H Honors Women and Reform

11. English/Languages Speaking Skills Listening Skills Critical Thinking Skills Negotiation Skills Perception Skills Feelings/Emotions Communication Skills Social Sciences/History Role Play Mediation Evaluating News Articles/Points of View Practice Governance Models Problem Solving Diversity Sample: Integrating CR Skills in Academics

12. Faculty Professional Development • International Center for Non-violent Conflict – Non-violent Conflict • Ohio Campus Compact – Service Learning • American Red Cross – Exploring Humanitarian Law • Ohio Commission on Dispute Resolution – CM Skills Training • Case Western Reserve University – Appreciative Inquiry • Kent State University (Center for Applied Conflict Management) – Theory and Skills

13. Community and Student Market Research Executive Summary Prepared by: Kathleen R. Catanese,Ph. D. Cuyahoga Community College & Jessica Szabla and Amanda Parker Interns, Global Issues Resource Center, CCC Students in Kent State University’s Center for Applied Conflict Management BA Program

14. Community and Market Research Executive Study 3 independent studies assessed market feasibility of proposed Certificate among: • Local community professionals representing variety educational levels, occupations, and personal demographics • College students 2 of 3 main campuses representing culturally diverse group, variety of majors

15. Conflict Management and Peace Studies Certificate Program Key Findings of Survey Both community professionals and students view a conflict management skill set as important and marketable for future employment. Community Response • 88% skills rated important or very important for professions • 81% said important or very important in hiring decisions for employment

16. Conflict Management and Peace Studies Certificate Program

17. Conflict Management and Peace Studies Certificate Program Community Responses: • Professionals strongly endorsed a conflict management skill set for potential employees • 25.4% reported their current employees would benefit from courses for credit • Substantial proportion (35.3%) of these highly educated community professionals (the majority possess a Bachelor’s Degree or higher) reported their interest in credit courses

18. Conflict Management and Peace Studies Certificate Program Student Responses • 69.4 % strongly believed possessing CM skills are “very important” • 48% believed a certificate in peace and conflict management from Tri-C would increase their chances of employment (41.9% were unsure).

19. Conflict Management and Peace Studies Certificate Program Students: Report high levels of personal conflict experiencing conflict “fairly often” or “very often” in their daily life (44.6%), family relationships (36.4%), intimate relationships (21.7%), work environment (25.6%), and school environment (12%)

20. Conflict Management and Peace Studies Certificate Program Students Responses: • More than half (55.8%) reported that they would be “interested” or “very interested” in taking conflict management courses for credit • Almost half (46.9%) reported that they would be “interested” or “very interested” in completing a certificate program in peace and conflict management.

21. Conflict Resolution Education (CRE): U.S. Community Colleges Special Interest Group : Peace, Conflict and Security in Community Colleges Goal: Support community college faculty, staff, and administrators teaching and promoting subjects and topics of peace, conflict resolution, and security through improving curriculum (content and pedagogy) & other strategies.

22. CRE at U.S. Community Colleges Last Special Interest Group Meeting 3rd International Conference on Conflict Resolution Education, March 26th and 27th, 2010, Cleveland, Ohio, USA www.creducation.org

23. How to Manual for C.C. Developing Conflict, Peace, Justice Programs Covers key topics for development/expansion of degree or certificate programs Manual Sample Chapters: • Gaining Administrative Support • Marketing • Core Courses and Electives • Experiential Learning and Study Abroad • Faculty Development Posted Nov. at www.CREducation.org (Next deadline for submission: June 1st, 2010)

24. For more information: West Campus Dr. Susan Lohwater (Certif. Overview) Dr. Emily Weglian (Theory/Service Learning Courses) East Campus Jen Batton (Certif. Overview, Study Abroad) Angela Ugran (Service Learning Course) Metro Dr. Roberta Hendrick (Study Abroad)