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Operational Experience Metrics Task Team

Operational Experience Metrics Task Team. August 7 , 2009. Operational Experience Metrics Task Team. Goals: Identify key performance indicators (metrics) that can demonstrate effectiveness of Operating Experience/ Lessons Learned Programs

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Operational Experience Metrics Task Team

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  1. Operational Experience Metrics Task Team August 7, 2009

  2. Operational Experience Metrics Task Team Goals: • Identify key performance indicators (metrics) that can demonstrate effectiveness of Operating Experience/Lessons Learned Programs • Determine what organizational culture approaches might assist in establishing a “learning” organization. • Determine usefulness across sites

  3. Recommended Metrics

  4. Feedback / Utilization (cont.)

  5. Feedback / Utilization (cont.)

  6. Feedback / Utilization (cont.)

  7. Feedback / Utilization (cont.)

  8. Success Stories / Continuous Improvements

  9. SANDIA DAILY NEWSfor Tuesday, June 9, 2009 ES&H Lesson Learned applied: The Sandia ES&H Lessons Learned program really works. The Lessons Learned program recently sent a notice on a lesson learned concerning a severe employee injury potential related to a truck hydraulic lift-gate “pinch point.”  After reviewing the lessons learned, the ES&H Safety Engineering organization forwarded it to Jane Doe (Fleet services), who took immediate action. Fleet Services notified all Sandia users of trucks with lift gates and asked that they be brought in for immediate inspection and repair.  To date, Fleet Services has found this issue on two lift gates. The brackets were removed, which eliminated the pinch points making these lift gates safer to use.

  10. Success Story • January 2009 • An ORNL Heavy Equipment Maintenance Supervisor reviews a Brookhaven National Lab LL titled “Inspect E-Ride Vehicles for Maintenance Defects” and immediately contacts the manufacturer. Both the supervisor, procurement, and LL Coordinator work in tangent to identify all E-ride vehicles on the ORNL campus. The Supervisor contacts all ORNL vehicle owners and schedules in-house maintenance to correct the defect. All four vehicles repaired by February 2009.

  11. Success Story / Continuous Improvements BJC has successfully shared Operating Experiences and Lessons Learned with the DOE Complex for over a decade. In the past 8 years, BJC has annually contributed an average of 25% of the lessons in the DOE LL Program.

  12. Lessons Learned and Operational Experiences

  13. Origins OE/LL sources including significant day-to-day operating experiences

  14. Operating Experience “Origins”

  15. Operating Experience “Origins”

  16. Timeliness • LL feedback received within a site specific time period • LL from internal events issued within site specific time period • Subject Matter Expert (SME) review of LL or external events for applicability • LL corrective actions completed timely

  17. SME Feedback Timeliness

  18. Preventable Events Occurrence Reports Lessons Learned Corrective Action Tracking Trending

  19. Lesson Learned Searches • LL CoordinatorSearches • LL Webpage Hits

  20. Learning Organizations OverallProgram Performance

  21. Lessons Learned Effectiveness Performance Indicators

  22. Questions

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