Creating a Cultural Competency Training

1. Creating a Cultural Competency Training Oklahoma City Area Inter-Tribal Health Board Tribal Epidemiology Center

2. To treat me, you must know me

3. Roadmap • Identifying the current issue • The proposed solution • What is cultural competency? • Why? • How?

4. Current Issue “To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” -- Tony Robbins • Unfamiliar with tribal customs • Unfamiliar with communication methods • Poor translations • Poor or ineffectual treatment = + • English as second language • Low educational & literacy levels • Hesitant to ask questions • Variation of acculturation

5. The Proposed Solution: What? Why? • Create a cultural competency training program for tribal clinic healthcare workers to • promote cultural awareness and sensitivity • develop appropriate methods of communication “Culture and language have considerable impact on how patients access and respond to health care services.” -- Department of Health and Human Services

6. The Proposed Solution: What?

7. The Proposed Solution: How? • 6 steps • Develop buy-in from leadership • Find program champion • Formalize cultural orientation planning workgroup • Recruit presenter and/or coordinator • Customize the cultural orientation content • Implement the cultural orientation program

8. The Proposed Solution: How? • 6 steps • Develop buy-in from leadership • Find program champion • Formalize cultural orientation planning workgroup • Recruit presenter and/or coordinator • Customize the cultural orientation content • Implement the cultural orientation program

9. The Proposed Solution: How? • 6 steps • Develop buy-in from leadership • Find program champion • Formalize cultural orientation planning workgroup • Recruit presenter and/or coordinator • Customize the cultural orientation content • Implement the cultural orientation program

10. The Proposed Solution: How? • 6 steps • Develop buy-in from leadership • Find program champion • Formalize cultural orientation planning workgroup • Recruit presenter and/or coordinator • Customize the cultural orientation content • Implement the cultural orientation program

11. The Proposed Solution: How? • 6 steps • Develop buy-in from leadership • Find program champion • Formalize cultural orientation planning workgroup • Recruit presenter and/or coordinator • Customize the cultural orientation content • Implement the cultural orientation program

12. The Proposed Solution: How? • 6 steps • Develop buy-in from leadership • Find program champion • Formalize cultural orientation planning workgroup • Recruit presenter and/or coordinator • Customize the cultural orientation content • Implement the cultural orientation program

13. The Proposed Solution: How? • 6 steps • Develop buy-in from leadership • Find program champion • Formalize cultural orientation planning workgroup • Recruit presenter and/or coordinator • Customize the cultural orientation content • Implement the cultural orientation program

14. Cultural Competency Training Program: Improving the Healthcare of Native Americans

15. FOR MORE INFORMATION CONTACT Cuyler Snider MPH ‎ Cuyler.Snider@OCAITHB.org THANK YOU!