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USAA Insurer Metrics & CSI Kenny Ross Toyota Aug 27 & YTD

USAA Insurer Metrics & CSI Kenny Ross Toyota Aug 27 & YTD. Metrics. CSI. Comments: 1. Apu needs immediate improvement 2. Repair % needs immediate focus 3. Replace % needs immediate focus 4. Action plan needs to be developed for improved CSI. Internal CSI: 85%.

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USAA Insurer Metrics & CSI Kenny Ross Toyota Aug 27 & YTD

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  1. USAA Insurer Metrics & CSIKenny Ross Toyota Aug 27 & YTD Metrics CSI Comments: 1. Apu needs immediate improvement 2. Repair % needs immediate focus 3. Replace % needs immediate focus 4. Action plan needs to be developed for improved CSI Internal CSI: 85%

  2. Nationwide Insurer Metrics & CSIKenny Ross Toyota Aug 27 & YTD Metrics CSI Comments: Stay focused on On Time 2. All CSI still below bench 3. Maintain estimatics performance 4. Internal CSI: 85%

  3. State Farm Insurer Metrics & CSIKenny Ross Toyota Aug 27 & YTD Metrics CSI Comments: 1. Continued focus on estimatics to close YTD gap on estimate difference 2. 3. 4. Internal CSI: 85%

  4. Erie Insurer Metrics & CSIKenny Ross Toyota Aug 27 & YTD Metrics CSI Comments: 1. Data not updated – link closed 2. 3. 4. Internal CSI: None Internal CSI: 85%

  5. SafeCo Insurer Metrics & CSIKenny Ross Toyota Aug 27 & YTD Metrics CSI Comments: 1. 2. 3. 4. Insurer CSI: None Internal CSI: 85%

  6. Farmers Insurer Metrics & CSIKenny Ross Toyota Aug 27 & YTD Metrics CSI Comments: 1. 2. 3. 4. Insurer CSI: None Internal CSI: 85%

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