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CREST: Control Room Education Support and Training

24/7 operation. CREST: Control Room Education Support and Training. Atkins ITS Webinar Series. December 2013. 24/7 operation. Emotional. CREST: Control Room Education Support and Training. Fearful. Promises. Exhausting. December 13, 2013. Tight deadline. Agenda. Introductions

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CREST: Control Room Education Support and Training

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  1. 24/7 operation CREST: Control Room Education Support and Training Atkins ITS Webinar Series December 2013

  2. 24/7 operation Emotional CREST: Control Room Education Support and Training Fearful Promises Exhausting December 13, 2013 Tight deadline

  3. Agenda • Introductions • Presentation • Q&A

  4. Control Room Traffic Management Center (TMC) Traffic Operations Center (TOC) Promotes safety, mobility, and the sharing of traveler information Every TOC is different. Without people operations would be easy.

  5. CREST: Origins

  6. CREST: The philosophy What does the CREST program look like? (Control Room Education Support and Training)

  7. CREST: The Concepts Culture impacts performance TMC is an ongoing operation not a project Full life-cycle management of employees Concept 1 Concept 2 Concept 3

  8. Concept 1 Culture Satisfied Focus Ownership Engagement Happiness Empowered Productivity

  9. Concept 1 Culture

  10. Concept 1 Culture A case study: corporate culture and performance Companies that focus on culture lead to: • Increased revenue—4 times faster • Job creation growth—7 times faster • Increased stock prices—12 times faster • Climbing profits—750% higher • Net income growth—700% • Customer satisfaction—doubled 2010 Global Average (56%) 2008 Global Average (57%) 2009 Global Average (60%) Best Employers (78%)

  11. CREST: The Concepts Culture impacts performance TMC is an ongoing operation not a project Full life-cycle management of employees Concept 1 Concept 2 Concept 3

  12. Concept 2Full life-cycle management Train

  13. CREST: The Concepts Culture impacts performance TMC is an ongoing operation not a project Full life-cycle management of employees Concept 1 Concept 2 Concept 3

  14. Concept 3Operation versus project What are the major difference between project management and operations management? • Consulting firms strength is in managing projects • TMC Contract structures are modeled after project management contracts

  15. Cultural continuity Benefits of CREST • Full life-cycle resource management • Better performing, more efficient operations • Avoids “reset” • Increases competence

  16. Contact us for more information about CREST Andy Lucyshyn, Business Development Manager 407.806.4225 Marcus Wittich, Practice Manager 678.247.2413 Jo Scott, Program Manager 678.247.2415 www.atkinsglobal.com/northamerica 800.477.7275

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