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1. Thank you for joining! To listen to the webinar, please follow these instructions: • On a touch tone phone, please dial 866-516-5393 • Enter access code 55930639 and press # • Once connected, please use the mute feature on your phone, if one is available. Asking questions: • Use the "Question” box in the GoToWebinar toolbox to the right, to type questions throughout the presentation. Please include your name and library. • Your questions will be answered at the end of the Webinar. • If you type a technical question we will reply to you right away in the Question box. • If you cannot find the Question box, please e-mail your question to: gyip@tutor.com

2. LiveHomeworkHelp You’ve Got Homework. We’ve Got Help.

3. Live Homework Help: What Is It? An online tutoring program for grades 4-12. An on-demand homework assistance program. One-to-one live connections with certified tutors. Help hundreds of teens in your community without additional resources. Help in Math, Science, Social Studies and English. A resource for early college students, adults going back to school, and parents. Spanish-speaking service available in Math and Science. Program hours available every day. Select 35 weekly hours from 2:00 PM-1:00 AM EST. Always anonymous. Students can ask “dumb” questions. Link at home, or in the library,from a Mac or PC.

4. At A Glance: Facts & Figures More than 1600 public libraries across the U.S. and Canada offer Live Homework Help. Alabama, Kansas, & Alaska States with Live Homework Help statewide programs. Projects pending in other states. Helping students? Live Homework Help is the perfect program for your library! 100,000 Average number of students served by Live Homework Help every month! 3,000,000+ Live Homework Help sessions. 1,000,000 projected for the 2008 school year! 53% Of Live Homework Help users take our exit survey. 94% of respondents say they are glad their library offers it, and would recommend the service to friends.

5. Our tutors are: teachers, professors, graduate students, professional tutors, other professionals, and subject experts Safety First: COPPA compliant sessions are anonymous, recorded, and reviewed regularly All tutors complete a thorough application, screening, and certification process Mentors review sessions, guide tutors, and offer continuous professional support Tutors receive constant communications and professional development Specific guidance in online tutoring means the highest quality of sessions for students Our Tutors: Who Are They? Tutor.com’s tutors are online experts who provide help—not answers—in a safe online environment.

6. How It Works: Getting Started Place the Live Homework Help link on your library homepage. Homepage Icon Placement is key. Ensure easy access and program success.

7. How It Works: The Cobrand Page Step 1 Select your grade level. Add program hours, logos, graphics, and any special info you need, to your co-branded start page. Step 2 Select the subject you need help with. Step 3 Click “Connect”! You are connected to the next available tutor for your subject and grade level in a minute or two.

8. How It Works: The Online Classroom Session Info & Help Technical help is always a click away. Both student and tutor use all of the Online Classroom tools. Real-Time Chat Instant-messaging- style communication. Whiteboard Full array of text and drawing tools. Tutors can add more boards as necessary.

9. How It Works: Utilizing the Web Sharing Webpages Either party can type a URL to open a page within the session. Student and tutor can share useful webpages and browse web-based resources. Browser Homepage Default to library homepage (or any page you choose). Emphasize webpage content or build awareness for events and services. http://www.rainforestweb.org Web Resources Use online or library resources together to further learning.

10. How It Works: Document Sharing Browse for Files Either party can select files from their computer to share. We protect privacy by sharing documents within the Online Classroom. Sessions can be printed for future reference and study. Acceptable Types Share Word, Excel, PDF, PowerPoint and other common files. Virus Protection For safety, only non-executable files are acceptable. After being scanned for viruses, files appear here for easy reference.

11. Results: Making A Difference Satisfied Students 93% recommend the service to friends! 53% of users complete the exit survey. Results are added to your monthly report. Students Report Improvement In grades, confidence and completing work. Student Comments Reveal the true value and impact of the service every day.

12. Your Customers: What They’re Saying I have been waiting a long time for something like this to come. My kids and I thank ya’ll from the bottom of our hearts. Parent of 4th Grader Wow! I’m in shock…for once I actually understand my chemistry homework! If it weren’t for these tutors, I would be failing. 9th Grader What a nice service. I didn’t have to take my child to the library at 8 PM on a school night. A parents dream. Parent of 6th Grader Students, parents, and teachers are raving about Live Homework Help! I entered the service to see how it worked before I told my kids about it I really like it… did a great job of walking me through my questions and tried to help me understand what I was doing wrong. Teacher I have gone from D’s in math to A’s. Thanks for all the help. 5th Grader Its better than a real classroom cause you are not afraid to ask them questions! 10th Grader Thank goodness for this site. I’m the mom and I didn’t know the answer to the 5th grade math problem. It helped my daughter with her math, and I learned something new too! Parent of 5th Grader Wow—what an amazing tutor. I’m speechless…my self esteem has increased due to this experience.  12th Grader I like how they don’t give you the answer until you figure it out yourself. 6th Grader

13. Results: Reporting on Students Served Session Information Overall number and session length. Detailed monthly reports are e-mailed to you each month. Grade and Subject Breakdown of usage. Review Satisfaction Post-session survey results and student comments. Branch Breakdown All of the data above listed by branch.

14. Live Homework Help atPawtucketPublic Library Presented by Robin Lensing Teen Librarian December 13, 2007

15. At A Glance: Today’s Session • Background • Demographics • Live Online Homework Help • Challenges • Funding • Promoting LHH • Benefits

16. PawtucketPublic Library: Background • Population 72,000 • City size approximately 9 square miles • According to the 2000 US Census Bureau, 13.9% of Pawtucket’s total population is Latino or Mexican

17. PawtucketPublic Library: Demographics • Population = 72,000 • Library Cardholders = 28,073 • Teen Library Card Holders (2007) = 4,492

18. PawtucketPublic Library: Homework Help • Great Demand for Homework Assistance • Parents and students • Limited tutoring outside of school • No affordable tutoring service in the community

19. PawtucketPublic Library: Homework Help • Live Homework Help has served 3,398 this year alone! • 27% of sessions served were students in 7th, 8th and 9th grade. From Our Surveys Students Say… • 88.54% Were glad we offer the service • 87.48% Would recommend this service to a friend

20. PawtucketPublic Library: Homework Help • Tutor.com’s Live Homework Help provides • Trained tutors • Greater range of hours • Anonymity • Remote access with library card

21. PawtucketPublic Library: Challenges • Challenge: Funding • Challenge: Spreading the word • Keeping staff informed • Training • Providing resources • Promoting service in schools

22. PawtucketPublic Library: Promoting LHH • Staff Involvement • Outreach • Schools • After-school programs • Book Mobile • MySpacehttp://www.myspace.com/pawtucketlibrary • In-library • Posters • Bookmarks • Presentations http://web.provlib.org/pawlib/

23. PawtucketPublic Library: Benefits of LHH • Drives traffic to library website and online programs • Raises library’s profile in the community • Provides opportunities for school partnerships • Increases awareness of other library programming • Levels playing field for kids with access to tutors, regardless of geography/class.

24. Tutor.com: Marketing New Posters & Flyers customizable for any library promotion Templates are available at http://clients.tutor.com Program Cards & Bookmarks available as digital files so you can print as many as you need! http://pawtucketlib.org http://pawtucketlib.org

25. Tutor.com: Best Practices

26. PawtucketPublic Library:In Their Words “it was so great my tutor was so nice i want to come in this all the time and tell all of my friends about this website!!!!!!!!!! this was the best tutor i have ever got” – 4th Grader “sometimes i feel like i can never figure out a problem on my homework which brings down my confidence. this helps me allot!”- 6th Grader “It was fun and i now have more confidence to talk about the subject that we are studying in class.” – 9th Grader “I love how the tutors treat us!! its like they care about if we get help or not!! there so nice and caring!! I love this site NEVER GET RID OF IT!!! :) and tell Susan f she is a awesome tutor!!!” – 10th Grader “This was my first time using this service I really appreciated it. It has helped me and I will be using the service more often!” – 12th Grader

27. Any Questions? If you have questions that you would like to ask offline, you can contact me at: Robin Lensing Teen Librarian PawtucketPublic Library rlensing@pawtucketlibrary.org

28. Contact Us Today! If you have any questions or want to speak with your sales representative please contact: Mary Ann Young atmyoung@tutor.comor at 888.888.6726 ext.284