1 / 7

Local Account Delivery Plan 2012/13: Enhancing Adult Social Care through Community Engagement

The Local Account is a vital aspect of the Adult Social Care (ASC) improvement strategy, empowering councils to report transparently on their performance and engage citizens in the development process. By utilizing real evidence and involving local communities, we aim to create a meaningful narrative that reflects both achievements and areas for improvement. Our approach emphasizes honesty, openness, and clear communication, ensuring the Local Account serves as a valuable resource for stakeholders and consumers alike.

druce
Télécharger la présentation

Local Account Delivery Plan 2012/13: Enhancing Adult Social Care through Community Engagement

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Local Account 2012/13 Delivery Plan

  2. What is a Local Account? • As part of the overarching localism agenda, Councils are responsible for their own improvement. • The Local Account is a key component of Adult Social Care (ASC) sector-led improvement. • Local Accounts are designed to be a meaningful way of reporting back to citizens and consumers about ASC performance and engaging them in priorities and outcomes.

  3. Our approach • Provide a honest story of adult social care • Show that we have used real evidence to underpin that story • Show that we have involved and engaged with local people in informing the Account. • Be open and transparent about what we need to improve, this is a self-assessment and not a promotional guide. • Ensure it is outward-facing; to the point and easy to read.

  4. Dudley Local Account – timeline for delivery Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Evaluation of 2011/12 LA - Survey Evaluation of 2011/12 LA – Analyse data Develop and finalise project plan with Healthwatch Dudley Commission Healthwatch Dudley to steer and lead reference group and LA development Reference group to support 3 LA workshops 24 22 31 Local Account Produce first draft 31 14 Consult on draft with stakeholders, local people, members Identify performance – source response to the we wills Identify performance - source evidence 10 4 28 30 11 6

  5. Outward-facing • Healthwatch Dudley (HWD) to steer and challenge Adult Social Care performance and achievements through 3 workshops • HWD to facilitate 3 workshops with local people and stakeholders as a reference group: July – reviewing the previous Local Account; setting the scene; understanding the evidence; recommending key areas of content. September- considering 1st draft October- revising and inputting into final draft.

  6. Our evidence • User satisfaction- Adult social care survey; Carers Survey; Take Control Get Involved findings; MIR engagement feedback. • Performance information- strategic data; performance from bench-marked information- Towards Excellence and Social Care/ Adult Social Care Outcomes Framework • Surveys- Personalisation survey • Complaints and compliments • Demand model • Case studies • MIR highlights reports • You said/ we did

  7. Involvement and Engagement

More Related