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Advisory Group Activities and User Support Tool Development Overview (Sprint 2011-2012)

This document outlines the sprint activities of the Coherent Web User Support Advisory Group from October 2011 to February 2012. It details the structure and timelines of sprints focused on identifying customer requirements for user support tools, evaluating and implementing these tools, and developing workflows and training materials. Key steps include user acceptance testing, customizations, tool evaluations, and training of the user support team. The document also provides information on meetings and contact points for ongoing collaboration.

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Advisory Group Activities and User Support Tool Development Overview (Sprint 2011-2012)

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  1. Coherent Web User Support Advisory Group October 27, 2011

  2. 2011 Sprint Activities (CW & LANCE) DRAFT • Sprint 2011-2 : 10/17 – 10/28 • Advisory Group Formed – 10/27 • Sprint 2011-3 : 10/31 – 11/11 • Identify customer tool requirements • Identify candidate user support tools • Sprint 2011-4 : 11/14 – 12/2 • Develop LANCE and CW requirements rating scheme • Evaluate & select user support tool • Sprint 2011-5 : 12/5 – 12/16 • Install, configure, & evaluate trial software • Identify & schedule tool customizations • Sprint 2011-6 : 12/19 – 12/30 • Upgrade license (if required) • Holiday

  3. 2012 Sprint Activities (CW Only?) DRAFT • Sprint 2012-1 : 1/2 - 1/13 • Implement customizations • Develop user support responsibilities and workflows • Sprint 2012-2 : 1/16- 1/27 • Implement user support workflows • Formal User Acceptance Testing • Develop Training Material • Sprint 2012-2 : 1/30- 2/10 • Train CW User Support Team • Deploy User Support tool in live Earthdata site

  4. Sprint 2011-3 : Detailed Activities DRAFT • Sprint 2011 -3 : 10/31 – 11/11 • Identify customer requirements • 11/2 – Requirements due to advisory group for review • 11/3 – Review submitted requirements & address any questions/concerns. • 11/10 – Consolidated requirements ready for review by advisory group • Identify candidate user support tools • 11/9 – Proposed candidate tools due to group for review • 11/10 – Review proposed tools & select tools that will be evaluated.

  5. Considerations • EOSDIS User Registration System • Will the CW User Support Tool be used for URS support? • The URS is scheduled for user transition of ECHO/LP/LANCE in February 2012 • User Support Staffing • Who is going to support CW user support? CW Team, USWG? • What are the SLA’s associated with support requests. • Features & Ownership • Are we developing a simple user support tool, or also supporting an FAQ and Knowledgebase. • Who owns moderation of user submitted content • More? …

  6. Sprint Scheduling • Contact Info • Coherent Web Team : esdis-cw@lists.nasa.gov • Advisory Group : eosdis-usersupport@lists.nasa.gov • Meeting Info • Thursdays 2:00pm – 3:00pm EDT • Dial In # - 1-866-469-3239  • Meeting # - 630 676 014 • Meeting Password - e0SDIS001  • WebEx link - https://raymeeting.webex.com/raymeeting/j.php?ED=148297132&UID=480449107&PW=NZjg3ZDcxODBi&RT=MiMxMQ%3D%3D 

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