1. The 21st century library: a whole new ball game? Helle Lauridsen, Serials Solutions Graham Stone, University of Huddersfield

2. The 21st century library • Overview • How did we get here? • Early adopters • The challenges • Products • User Experience • Discussion

3. How did we get here? • 1960’s Citation indexing is invented • 1970’s first online library catalogues • 1980’s online searching through dial-up becomes common • 1990’s first online full text • 2000’s……. E- only libraries becoming the norm! • Online Libraries Physical Libraries • 300 BC the library of Alexandria • 1445 Gutenberg invents the printing press • 1665 first issue of The Philosophical Transactions of the Royal Society • 1870’s the first abstracting indexes emerges

4. Early adopters Early adopters

5. Early adopters • A-Z list • Url maintenance • Remote access from outside Campus • Link from databases to full text • Aggregated email alert service • Federated search • Web based Reference Management system • ERMS

6. Early adopters • We have bought the systems at different times • The systems are not interoperable resulting in duplication of effort • The users are not particular happy about having to deal with different systems • More advanced systems are now on the market, the early adopters may fall behind

7. The Challenges • A mishmash of admin! • Huge staff cost and drain on Technical Services time • E-only has reached its tipping point for journals • BUT we are still dealing with print (and it will not disappear) • Users not happy with interfaces • BUDGET FREEZE/CUT

8. Web Pages Full Text A-Z URL Linker Federated Search Library Catalogue Subscription Agent Other Resources

9. The User Experience Goal is not only to save administration costs but to enhance the user experience • CIBER are currently carrying out extensive deep log analysis • There is huge spend on e-resources, and users (including senior academics) are often unaware that the resources exist or that they can be accessed – “failure at the shelf” • Better use experience = higher usage statistics = funding = renewal • Real analysis of usage statistics can save you money

10. Ithaka Report 2006

11. The User Experience • No clear and compelling starting place • Library Catalogue • Journal A-Z list • Federated Search • Repository • Google! • Difficulty identifying appropriate resources • We are duplicating lists • General lack of awareness of resources • Information overload • We need a true one stop shop approach

12. Products

13. Products

14. Recommendations • This is a time of “revolution” – not evolution • Give print only the percentage of time it earns by circulation • Flip the mental switch – it will lead to the right behaviors and expectations

15. Recommendations • Make resources discoverable • Build a real digital presence for the Library • Simplify the library entry page design • Access ALL library content through one search box It’s not all in the OPAC

16. What next? • Look at what you want to achieve • One stop shop • Less duplication of effort/more efficiencies • Increased user satisfaction • Increased usage • Better control of subscriptions • Look at what the market has to offer • New systems vs. old systems • Interoperability • Mix and match • Future proofing • Look at what you can afford • Make a 5 year plan

17. Accessibility -this is not an option “We’re facing challenging budget years ahead. It’s essential that we raise the profile of the library and demonstrate real value” John Shipp University Librarian at the University of Sydney

18. Any Questions? • Are silos back? Helle.Lauridsen@serialssolutions.com g.stone@hud.ac.uk