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Blackboard Company Presentation

Blackboard Company Presentation. Addressing the Issues. “The versatility and reliability of the Blackboard Transaction System has kept our administrative and operational costs down. Blackboard systems are wonderfully easy to use, and Blackboard is very customer-oriented.”

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Blackboard Company Presentation

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  1. Blackboard Company Presentation

  2. Addressing the Issues “The versatility and reliability of the Blackboard Transaction System has kept our administrative and operational costs down. Blackboard systems are wonderfully easy to use, and Blackboard is very customer-oriented.” -- Clemson University

  3. The History • A Team of 500+ Employees • Offices In: • Washington, DC • Phoenix, AZ • Amsterdam, Netherlands • Tokyo, Japan • Beijing, China • Leading Expertise in Education • Largest supplier to U.S. Higher Education • Also provide solutions to K12, Hospitals, Corporate, and others. • Products in Market for over 20 years • Combined best in class from AT&T CampusWide and iCollege Special Teams

  4. Blackboard’s Product Strategy • Leading institutions are wiring their campuses to connect people and resources in new and powerful ways. • In moving beyond Meal Plan Administration, these institutions are deploying their core technologies in an effort to establish a dynamic and cohesive commerce and access network. • Blackboard’s product strategy is to develop and support the core technologies that enable a true Networked Transaction Environment: • A true networked transaction environment exists when any student, teacher or member of the university community can use a universal accounton campus, off campus, and online for all commerce transactions, activities and facilities access and web services.

  5. The Path to the Networked Transaction Environment INSTITUTIONAL GROWTH EXPLORATORY SUPPORTED STRATEGIC MISSION CRITICAL TRANSFORMATIVE:THE NETWORKED TRANSACTION ENVIRONMENT • A single department solution • When any student, teacher, or member of the university community can use a universal account on campus, off campus, and online for all commerce transactions, activities and facilities access and web services. • A central account for all members of the institution that can be utilized both on and off campus and maximum student and faculty convenience. • Institution wide support for all campus transactions and event access with back-office systems • Multiple departments supported by a dedicated administrator Phase 5 Phase 2 Phase 3 Phase 4 Phase I TIME

  6. Networked Transaction Environment

  7. A User’s Perspective of theNetworked Transaction Environment Residential Life Securely enters and leaves facilities BbOne Local merchants acceptUniversity ID Card as payment The Online Campus Check your account balance, order items online Bookstore Purchase goods and services Campus Activities Purchase game tickets Parking Pay for garage fees Food Service Cafeterias and vending machines

  8. The Solution: 1 Suite 3 Systems 36 Capabilities 200+ Features Unlimited Possibilities • Client Goal: • Achieve a Networked Transaction Environment • Client Benefits: • Business Efficiency • Student and Faculty Service • New Revenue Opportunities • Safety and Security • Distributed Management

  9. Manages the administration, processing, and reporting functions for campus commerce and access transactions

  10. Enables use of the university ID card as a form of payment off campus, providing a secure, cashless and convenient way for students to make purchases within a university-approved merchant network.

  11. Enables self-management of one card accounts, more effective ways for campus departments to communicate with students, staff and faculty and highly efficient e-Commerce transactions.

  12. An Open Transaction Environment • Blackboard's open architecture - “Building Blocks” - enables you to: • integrate third party point of sale systems • leverage partner-developed applications • integrate with existing institution systems • leverage industry standards • More than 30 community-developed Transaction Integration Agents available

  13. Blackboard Services • Blackboard Consulting • System Configuration • Hardware Installation • Data Integration • Business Intelligence • Re-carding • Customization • Blackboard Training • Administrator and System Operator Training • Custom Training • Blackboard ASP • Full outsourced managed services • Blackboard Support • Software Maintenance and Support • Hardware Maintenance and Support

  14. “My experience with support has been extremely positive. Our upgrade process has always gone smoothly. Everyone at Blackboard Client Support is professional and responsive to our needs."Stuart Roberts, University of Alaska Anchorage “Blackboard is very customer oriented. When I call Blackboard support, they are more than helpful.“NancyHarshman, Clemson University Software Maintenance and Support: Basic Gold Platinum Hardware Maintenance and Support: Basic Silver Benefits: Dedicated Technical Support Manager 24 hour support Toll free number Access to Behind the Blackboard, the web-based support solution Surveys, newsletters, and other client communication Client service reviews Four global support locations Blackboard Support

  15. Blackboard’s Education Partnerships 1,250+ Colleges & Universities 450+ International Institutions 400+ K-12 Districts

  16. Blackboard Corporate Partners

  17. The Blackboard Community Client Advisory Boards Regional User Groups Email Listserve Users Conference Developer Community Behind the Blackboard

  18. Profitability: Blackboard continues to grow and has been profitable since 2002 Q3. Blackboard publishes its quarterly financials and provides year-end audited financial statements (Ernst & Young auditors) to any client who requests them. Which means investment for our clients: $20M in R&D $10M in Support Financial Stability

  19. The Blackboard Advantage • The Largest Community of Practice • 400+ clients with enterprise-grade production installations • Multiple independent email lists, user groups, conferences • Exceptional Services and Support • Dedicated Technical Support Managers and Account Managers • End to end services including training, integration, customization and hosting • Vision and Experience • Understanding of how institutions are trying to achieve a Networked Transaction Environment • And more… • Profitable with publicly available financials which means significant investment in your technology future • Providing leading edge technology that can power your Networked Transaction Environment

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