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ISO 9001: 2008

Managers’ Monthly Meeting F-711 Phoenix, AZ March 13, 2012. ISO 9001: 2008. Monthly Meeting. Review Previous Meeting Minutes / Actions Internal and External Audits Customer Feedback Supplier Performance Issues Measurable Objectives Key Performance Indicators Incident Reports

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ISO 9001: 2008

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  1. Managers’ Monthly Meeting F-711 Phoenix, AZ March 13, 2012 ISO 9001: 2008

  2. Monthly Meeting Review Previous Meeting Minutes / Actions Internal and External Audits Customer Feedback Supplier Performance Issues Measurable Objectives Key Performance Indicators Incident Reports Preventive & Corrective Actions Training / Resource Requirements Changes to Quality Management System Recommendations for Improvements Next Meeting

  3. Review Previous Meeting Minutes / Actions • Forklift training – M. Hampton (Status update) • Dock Doors – (Status update) • An additional span of chain (anchored) is required across all dock doors used for loading/unloading materials. • Customer Surveys - R. Silva was to be directed to start handing out 2-4 surveys bi-weekly to customers working in the field. – (Status update)

  4. Review Previous Meeting Minutes / Actions • Suggestion Box - Provide immediate feedback; for a broad range of goals including revenue generation, new product and service development, process improvement and cost reduction. – (Status update) • CAR-S-711-031 (Status update) • CAR-S-711-033 (Status update)

  5. Review Previous Meeting Minutes / Actions(OPEN) Corrective Action Reports

  6. Housekeeping Items • CPVC in Common-Area– Appears that CPVC pipe is being stored again in the common-area to the east of the building.

  7. No Internal or External Audits conducted in Mar-12. Next scheduled audit (Internal) is Monday, April 16th (Don Porter will be the internal auditor) Internal and External Audits

  8. Customer Feedback • Zoomerang • HQ national survey through ferguson.com • Distributed locally by Outside Sales (Mark S.) & Driver (R. Silva)

  9. Customer Feedback • We have received no customer feedback in the form of a survey in Mar-12.

  10. SUPPLIER PERFORMANCE • Receiving Errors • Late Deliveries • Wrong Material • Damaged Material It Is All About Monitoring Our Suppliers Performance…

  11. Our current measurable Objectives includes the following… BPR(Branch Process Review) 6-Pak Fabrication Efficiency(Thread & Weld) Credit Memos Incident Reporting Measurable Objectives

  12. The goal of the Branch Process Review (BPR) is to identify areas of strength and areas in need of improvement at the branch. This helps ensure we provide the BEST CUSTOMER SERVICE! The BPR indicators and scoring support FEI’s corporate initiatives and goals, such as improved customer loyalty and satisfaction. The BPR compares actual main branch and branch performance against goals set for 53 indicators. These goals and measurements are reviewed and adjusted each year. Each indicator lists the basic facts: why and how it is measured, whether it is scored locally or nationally, goals, and how many points are earned depending on the achieved threshold. Included are recommendations on problem solving and improving performance. Measurable ObjectivesBPR (BRANCH PROCESS REVIEW)

  13. BPR Status as of March 2012 95.3% National (133.4 out of 140.0) Measurable Objectives BPR (BRANCH PROCESS REVIEW) Target Goal = 90.0% National

  14. Measurable Objectives BPR (BRANCH PROCESS REVIEW)

  15. The 6 PAK report represents the ‘extreme of the extreme’ from an excess inventory point of view...   This report focuses on the following materials:   Specials (SP) – SP/SP- products (less committed quantity)  uncommitted inventory Temps (T) – (on hand minus any committed quantity)uncommitted inventory D Ranked – (on hand minus any committed quantity) uncommitted inventory Surplus (S) – the excess quantity is determined by quantity above 8 months demand. No Value ( NQ) – the excess quantity is determined by quantity above 12 months demand Measurable Objectives 6-Pak

  16. 6-Pak Status as of Mar-12 (EOM) 6.8% $25,790.22 ($380,362.00) Measurable Objectives6-Pak Target Goal = 4.5% of Total Inventory $

  17. Measurable Objectives6-Pak A significant reduction over previous month. -25.23% decline in 6-Pak attributed across the board except in Specials (+24.04% pick up) and a increase in inventory $$ (+12.2% increase)

  18. Measurable Objectives6-Pak • The Top-10 6-Pak Products Accounts for 42.3% of total 6-Pak $$ • Jan-12 = 55.6% • Feb-12 = 49.3%

  19. Measurable Objectives6-Pak Mar-12 was a significant reduction over Feb-12… -25.23% decline in 6-Pak attributed across the board except in Specials (+24.04% pick up) and tempered by increase in inventory $$ (+12.2% increase)

  20. Measurable Objectives6-Pak - SPECIALS Current SPECIALS (w/o Open Order) = $5,330.77 Purchased prior to 1/2012 = $281.42 Purchased during Jan-12 = $358.86 Purchased during Feb-12 = $2,640.74 Purchased during Mar-12 = $1,177.76 Purchased Apr-12 (MTD) = $871.99

  21. Measurable ObjectivesTOP-10 SPECIALS (SP) WITHOUT OPEN ORDER PENDING

  22. Measurable ObjectivesFabrication Efficiency (Thread, Weld & Hanger)

  23. Measurable ObjectivesFabrication Efficiency

  24. Measurable ObjectivesCredit Memos  19 Credit Memos Issued during Mar-12

  25. Measurable ObjectivesCredit Memos

  26. Measurable ObjectivesCredit Memos YTD “Our Fault” Credit Memos issued = 52

  27. Measurable ObjectivesCredit Memos (Our Fault) “Our Fault” Credit Memos for March-2012

  28. A word about “KPI’s” Data we look at daily/monthly that help us run the business… Financial Statements… BPR… Daily Sales Report… Etc…

  29. KEY PERFORMANCE INDICATORSSafety • No Accidents or Injuries to report in Mar-12 • No Vehicular Accidents or Injuries to report in Mar-12

  30. KEY PERFORMANCE INDICATORSBranch Sales * Does not factor for Admin fee (1798) $20,000.00

  31. KEY PERFORMANCE INDICATORSCounter & Direct Sales Counter Sales Equaled 53% Of Mar-12 Sales Direct Sales Equaled 15% Of mar-12 Sales

  32. OVERALL TOP-25 FIRE & FAB COUNTERS • Ranked by GROSS PROFIT dollars for March-12 • The gross profit percentages reflect average cost. • In order to make the top performers list your counter sales have to be at $50K or more per month.

  33. OVERALL TOP-25 FIRE & FAB COUNTERS • Ranked by GROSS PROFIT dollars for March-12 • The gross profit percentages reflect average cost. • In order to make the top performers list your counter sales have to be at $50K or more per month.

  34. 2011 YTD Total Sales vs. 2012 YTD Total Sales 25.5% Increase in sales for Mar-12 over Mar-11. 18.7% Increase in sales for Mar-12 over budgeted Mar-12 Sales.

  35. 2011 YTD Gross Profit Marginsvs. 2012 YTD Gross Profit Margins

  36. KEY PERFORMANCE INDICATORSFabrication Fabrication Sales equated to 22% of Total sales for Mar-12

  37. KEY PERFORMANCE INDICATORSFabrication

  38. KEY PERFORMANCE INDICATORSFabrication

  39. KEY PERFORMANCE INDICATORSOperating Expenses & Labor Statistics

  40. KEY PERFORMANCE INDICATORSOperating Expenses Operating Expenses 2012 YTD have increased 3.96% over Operating Expenses 2011 YTD but sales have increased 25.5% over the same time period…

  41. Incident Reports A total of 4 Customer Incidents recorded for Mar-12.

  42. Incident Reports

  43. Incident Reports No Incident Reports (Supplier) for March-2012

  44. Preventative Actions (PARs) • Suggestion Box - Provide immediate feedback; for a broad range of goals including revenue generation, new product and service development, process improvement and cost reduction.(PAR-711-008) • Using Job Scheduler for fabrication efficiency reporting – this will provide a more accurate and complete picture of fabrication including factoring in labor burden rates and overall shop efficiency.(PAR-711-009) • Any Other Suggestions?

  45. Corrective Actions (CARs) • No Corrective Actions ASSIGNED in March-2012 • Jerry Moffitt did closed (7) CARs on 3/19/12 for internal audit back from Feb-11.

  46. Training & Resource Requirements • Preparation for April 16th internal audit?

  47. Opportunities for Improvement • Suggestion Box – pending…

  48. Changes to Quality Management System • No changes at this time…

  49. Discussion Topics • Training or Resource Needs? • Other Assistance?

  50. Minutes from this meeting will be sent in the next few days; please post on ISO board. OTHER ISO TOPICS??? Wrap Up Items

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