NEXT GENERATION WEB BASED BILLING SOLUTIONS

1. Introduction eBiller NEXT GENERATION WEB BASED BILLING SOLUTIONS

2. Multiple Plan for Multiple Level Multiple Site with Multiple Service Portfolio Multiple Report with Drill Down Facility Multi Layer Customer Billing Hierarchy eBiller Multiple Billing Element with Sub-Level Billing Multiple Invoice Format with Audit Trail Facility Query Builder with Export facility

3. The Evolution of eBILLER On-Line Cash Transaction Web Based Contract Forms Design Own Plans Plan Based Billing Multiple Plan Billing Multiple Element level Billing Complexity of Business Process Future Enhancement Multiple Invoice Formats Current Features Customer Hierarchy Site Service Portfolio 2002 2003 2004 Time to Maturity of Business Process

4. Voice Mail PSTN Internet Back End Integration Server History Archive System System Architecture Mobile Biller Data Source Flat File Legacy Biller Phone Interaction Application Server Web Server FAX Interaction PDA SMS Marketing System Payment System Usage Data Source Online Data Source Customer

5. Usage Data Application Data Payment/Adjustment Discount Commitment Charge / Tax Account Data Customer Data Billing Data Data Flow Diagram Add/Update Usage Data OAOT On-Line Account Observation Team Assign usage to Application Add/Update Application Bill Provisioning Data Assign Application to A/C Enter Client Receiver Add/Update A/C Review/Edit Bill Provisions Assign A/C to Customer Reviewing Edit Billing Bill Time to Client Add/Update Customer Data

6. Portfolio Management • SITE • Add and design your Site on line. • Support multiple Service Portfolio. • Independent Billing & Reporting. • Provide visual diagram of Site. • CUSTOMER • Add and Manage Hierarchy Portfolio on line. • Support Customer - Account - Sub Account - Application level Billing with up-gradation facility between any level and any site. • Provide visual interface of Hierarchy. • PLAN • Multiple comprehensive variation of Plans. • Facility to Bill any plan across any site. • Support separate plans for separate levels. • Relocation Management • MOVE IT • Relocation Planning and Support. • Change Plan online. • Relocate Customer across site. • Relocate Account against Customers. • Relocate Application against Accounts. • Dead Account Movements • HISTORY • On Line Viewing of Historical Data. • On Line Viewing of Historical Usages. • DATABASES • Multiple Databases Architecture. • Separate Databases for Historical items. • Billing System • INVOICE • Generate Invoices Online. • Draft Invoice facility. • Multiple format for Invoices. • Audit trail facility. • Real Time Invoice Calculation facility. • ELEMENT, CHARGES & OTHERS • (Non) Recurring with sub-level billing • Multiple elements with sub element level • Multiple category with sub category • Multiple Contracts facility against any level. • Multiple Discount facility against any level. • CALL USAGE • Process usage Online • Back out Usage Online • Usage correction facility • View of actual call records Features Reports & Others • CANNED REPORT • Site Independent Reports. • Drill Down facility on Reports. • Export Output in HTML, Printer Friendly, CSV, Space, Excel and XML formats. • QUIERY BUILDER • Build custom reports online. • Support Join tables, Filter, Sorting and Grouping conditions. • Export output in HTML, Printer Friendly, CSV, Space, Excel and XML format. • GRAPHICAL USER INTERFACE • Provide Toolbars and Navigation bars on Listing, Editing and Reporting sections. • Support viewing of all the fields and not constrains on what on the List pages.

7. Planning to Anticipate Future Requirements that are not Always Obvious • A well-established methodology for charting out and anticipating unpredictable yet critical future industry requirements. What? • The telecommunications industry is rapidly and fundamentally evolving. • Successful strategies must be fluid and proactive to meet the increasingly difficult requirements of current and future businesses. Why? • Anticipate a wide range of future “requirements”. • Understand strategic implications of different scenarios. How?

8. Challenges Cultural and Communication Issues Legal and Contractual Issues Difficulty Differentiating Customer Operations Lack of Customer Internal Documents Difficulty Determining Customer Objective

9. Value Value Proposition Strategic Focus Increased Performance Business Goals & Strategy Bottom Line Impact GuaranteedService Levels & Customer Satisfaction Guaranteed Cost Reduction Capital Avoidance

10. Benefits of Outsourcing to us extend beyond Cost Savings Lower cost Net savings of 30-40% for most services Better Performance • Productivity increases of 30% • Access to better talent, higher employee satisfaction Better Quality Reduced error rates of 60% in accounting Faster Turnaround • ~ 30% reduction in time for trial • Backlog reduction of 50% in transaction processing Revenue Enhancement • Collections uplift of 10-15% in billing • Better follow up “ We Came In For Cost... Stayed On For Quality”- American Express

11. Thank you Presented by: Alok Tibrewal Swastik Infotech Pvt. Ltd. Any Time: +91-33-9830320582 / +91-33-32746634 Phone: +91-33-2239-5905 / +91-33-2233-6634 Fax: +91-33-2231-9858 E-mail: sipltd@cal3.vsnl.net.in URL: www.siplnet.com www.e-Biller.com Cost + Quality + Reliability + Flexibility + Time Are Values of the Customer Committed truly to the Customer Values