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Switchvox It’s More than a Phone System - It’s a Better Way to Communicate

Switchvox It’s More than a Phone System - It’s a Better Way to Communicate. Find out How Switchvox is a Better Way to Communicate:. Today’s Topics: Who is TRACI.net? Who is Digium ? What is Switchvox ? Switchvox Benefits Switchvox Features Switchvox TCO Switchvox Resources.

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Switchvox It’s More than a Phone System - It’s a Better Way to Communicate

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  1. SwitchvoxIt’s More than a Phone System - It’s a Better Way to Communicate

  2. Find out How Switchvox is a Better Way to Communicate: Today’s Topics: • Who is TRACI.net? • Who is Digium? • What is Switchvox? • Switchvox Benefits • Switchvox Features • Switchvox TCO • Switchvox Resources

  3. Who is TRACI.net?

  4. TRACI.net is one of the largest privately held voice service providers in the state of Florida. Founded in 1987 TRACI.net has adapted to the ever-changing Communications Industry. TRACI.net hosted VoIP services give small to midsized businesses the ability to compete in today’s technology heavy world without significant financial investment. TRACI.net VoIP services bring your PBX to the Cloud, allowing you to use phones anywhere with a high speed Internet connection.

  5. TRACI.net is more than a hardware vendor, we offer turnkey telephony solutions. As a digiumSwitchvox Partner we sell all Switchvox PBX Appliances. TRACI.net also provides Virtual Switchvox PBX solutions, eliminating the need to buy the PBX appliance. TRACI.net also can eliminate the need for your traditional telephone service provider by delivering your phone lines virtually via SIP.

  6. TRACI.net offers big savings in you monthly phone service bill. Not to mention, you have one monthly bill for all your telecommunications needs. TRACI.net also offers personal customer care leaving behind the long hold times of traditional telephone companies. Cutting edge technology, great customer care, local and long distance savings! In case you were wondering.... TRACI is an acronym for TRANSMIT, RECEIVE, AND COMMUNICATE INFORMATION.

  7. Who is Digium?

  8. Digium is the Developer and Maintainer of Asterisk, the world’s most widely deployed Open Source Communications Project

  9. Digium’s Business Breakdown Digium Products

  10. Digium’s Business Phone System Switchvox - provides a full-featured Unified Communications system at a price SMBs can afford. • Ease-of-use operation • Sophisticated features • Integration with desktop tools/applications • Local Support • Supports up to 400 users

  11. Why Switchvox? • All features included • Many products in one • Interoperability • No vendor lock-in • Lowest TCO and Impressive ROI

  12. What our Customers are saying: “Switchvoxgives us the ability to better understand our customer service and sales processes.   It has already helped us to identify some ways to streamline Our customer service and sales processes.  This is a great system.” CarinObad – General Manager/CTO Highland Products Group

  13. Interoperability • Built-on open standards and protocols • Easily integrates with existing phones, networking hardware, and third-party business applications • Reduces costly upgrades by supporting existing networks.

  14. EASY TO USE Switchboard Control from Endpoints “I have used TRACI.net for two deployments so far and the simplicity and quality of service is fantastic. One of the biggest hurdles in deploying a new technology is user acceptance. Our users have really embraced the new technology and have nothing but good things to say about TRACI.net. From a support standpoint TRACI.net support is fantastic and personal. I highly recommend TRACI.net to anyone looking to deploy a voice over IP solution.” John Orlando - Directory of IT Services Smart Cremations

  15. Many Products in One

  16. Key Switchvox Features

  17. The Switchboard - An Interactive, Real-Time Display of Your Switchvox Calls

  18. Game-Changing Fixed Mobile ConvergenceWork where and how you want to work • Converge up to 5 phones with your Switchvox extension at no additional cost • Maintain your presence no matter which phone you are using • Supports any phone and connection – VoIP, analog, and mobile • The InCall Menus allow for seamless transfers and recording of calls from any phone

  19. Switchvox Mobile Applications • Make Calls on Your Mobile Phone from Switchvox • Access Call Rules, Voicemail, Directory and More • Supported on iPhone and Blackberry Smartphones

  20. Detailed Reporting Create actionable items to service your callers based on data retrieved from the built-in Switchvox reports and logs

  21. Switchvox Reports and Logs • See logs on all of your call and types of services • Export log data to Excel or in an XML-friendly output • Easily integrate with the API • Automatically trigger events based on log/report data • Staff your queues based on detailed reporting information

  22. Microsoft Integration See your unread emails, calendar appointments and more with each incoming call

  23. Call Recording • Easily schedule call recordings • Allow users to record on-demand • Automatically export recordings to another server

  24. Extend Your Phone System3rd Party Application Integration • Available 3rd Party Apps: • Salesforce.Com • SugarCRM • Google Maps • SwitchvoxNotifier • Firedialer • Developer-friendly Extend API available for other third party-application integration • AsteriskExchange • Switchvox Apps Category

  25. Collaboration: • Conferencing – Every user can have their own conference # • Video Calling – Supports HD Audio and Video Calls • Chat – Built-in XMPP Server/Client • Presence – See co-worker’s status • Unified Messaging – voicemail to email

  26. Built-in Call Queues/ACD • Customizable Call Queues • Flexible Call Routing Options • No extra licensing per queue agent/manager • Detailed Reporting

  27. Interactive Voice Response • Highly flexible IVR Editor • Supports multiple sound prompts and languages • Easily integrates with the API to trigger events in third-party applications

  28. Why Switchvox is the Best Value

  29. Switchvox – Lowest TCO

  30. Switchvox can save you > 60%

  31. Switchvox Monthly Costs

  32. Competitive Pricing

  33. The Section 179 Deduction • What is the Section 179 deduction? • Business tax deduction • Full purchase price deduction • Government incentive • What is “Bonus” Depreciation? • Depreciation deduction • New Equipment purchases

  34. Switchvox – A Smarter Approach to Unified Communications

  35. For More Information visit - www.traci.net/voip “Switchvox has streamlined our operation and made it much more efficient, as well as giving us the accurate reporting that we were unable to get with our previous system.” Andrew Miller – Customer Service Manager Foreclosure.com

  36. THANK YOU!

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