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Oregon State Library Transformation Project: Enhancing Services for All Oregonians (2011-2013)

The Oregon State Library Transformation Project (2011-2013) aimed to evaluate and enhance library services to better meet the needs of all Oregonians. Highlights include a strategic assessment of existing services, staff engagement through focus groups, and stakeholder surveys to gather inputs. The project emphasized the importance of implementing changes to improve service delivery, ensuring efficient use of resources, and connecting various library services. Planned governance and continuous communication among stakeholders were key principles guiding the transformation.

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Oregon State Library Transformation Project: Enhancing Services for All Oregonians (2011-2013)

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Presentation Transcript

  1. Oregon State LibraryTransformationProject Launch

  2. 2011-2013 State Library Organization

  3. Governor’s Balanced Budget Includes:

  4. Why Does the Governor Call for Transformation of the State Library? • We need to evaluate our business model and make sure we are meeting the needs of our customers. • We need to ensure that we are delivering the highest value services with the limited resources available. • We need to ensure that funding streams are appropriate for services being funded and services add value for agencies being assessed. • We need to stop talking about making changes called for in previous efforts and start actually implementing the changes necessary for transformation.

  5. What Changes with Transformation?

  6. Strategic Business Planning Supports Transformation

  7. Understanding the Current State • Compiled list of all services provided by three OSL teams • Who are the customers & number served • Mandate for service (Federal Law, State Law, Admin. Rule) • Current staffing level for service • COO’s office facilitated 5 employee focus groups with 29 staff (74%) participating to generate ideas • OSL staff conducted surveys of key stakeholders on use and perceived value of current services

  8. Proposed Vision for Future • Connect Oregonians to library services by providing leadership, grants and other support to public, school, academic, and tribal libraries. • Connect print-disabled Oregonians to reading materials and other information to improve their quality of life. • Connect Oregon state government to quality information to support informed decision-making on behalf of all Oregonians.

  9. Project Approach: • Evaluate current services against priorities • Consider staff improvement ideas • Identify & analyze service delivery alternatives • Develop implementation plan, draft proposed bill of changes, & seek Legislative approval • Implement recommendations & communicate continuously with staff

  10. Project Core Principles: • There will be a state library in the future, but service delivery may look different. • New service delivery models may mean some long-standing services will no longer be offered, and existing services may change. • New service delivery models will be more efficiently administered and add more value to the intended recipients. • Employees and key stakeholders will be engaged and consulted throughout the process. • We will be accountable to our actions by demonstrating concrete progress against our plan.

  11. Proposed Project Governance

  12. Participant and Rolesin the OSL Transformation • Library Staff – Subject Matter Experts • Advisory Committee – Guidance for the Sponsor • Project Team & Work Groups – Investigation & recommendations • Project Leaders – Facilitation and pacing • Project Sponsor – Directions & Decisions

  13. Project Workgroups Focus: • Services to Libraries & Oregonians – determine what services should continue to be offered and how • Services to State Government – determine what services should continue to be offered and how • Materials Collections – determine what collections should be kept and how to fund them

  14. Project Workgroups Focus: • Technology Usage – readying agency technology to support changes in service delivery • Finance Modeling – how to fund and finance the state library based on proposed changes • Internal Organization & Culture – readying the workforce to support the proposed changes

  15. Proposed Project Timeline

  16. Milestones and Timing • June 25 – Launch of project • July 1 – First of weekly Project Team Meetings - Finalize current services - Create Work Group assignments • Aug. 1 - Service delivery alternatives – first draft • Sept. 7 – Service alternatives –final recommendations • Oct. 1 – Implementation plan – first draft • Nov. – Incorporate Legislative feedback • Feb. – Implementation plan - final

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