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LibQUAL+tm

LibQUAL+tm. Library Survey at University of Liverpool 2003 and 2004. Survey Preparation. Decided on incentive- Amazon vouchers CSD contacted for e-mail address list Registered with CSD for LibQUAL+tm e-mail address to send and receive messages about survey

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LibQUAL+tm

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  1. LibQUAL+tm Library Survey at University of Liverpool 2003 and 2004

  2. Survey Preparation • Decided on incentive- Amazon vouchers • CSD contacted for e-mail address list • Registered with CSD for LibQUAL+tm e-mail address to send and receive messages about survey • File received – invitation message sent 26th February • 129 bounced e-mails, replaced with new addresses

  3. Survey Preparation • Library sites specified • Liaison with Faculty Librarians/Systems staff to map LibQUAL+tm disciplines to our departments • List posted on the LibQUAL+tm Liverpool web page

  4. Opening the Survey • Survey open 7th March – 25th March 2003 • Real time access to free text comments and running total of completed surveys • Dealt with queries on daily basis • Sent out 3 paper surveys on request, 2 returned • 387 responses received • 1 negative comment/complaint

  5. Statistical Information Required • Obtained from Academic Secretary’s Dept • Male/Female breakdown • Number of taught/research post grad students • Number of undergraduate students in each year • Number of students/staff in each department • Total number of staff in each category

  6. The Results • Areas of concern at Liverpool: • Access to books/journals • Access to e-journals • Library buildings • Where we did well • Helpfulness of staff • Library website

  7. What Happened Next? • Senior Management Team given paper copies of results • Results mailed to Faculty Librarians • Results posted on survey web page • Short report written for Information Services Committee, posted on new LibQUAL+tm web page, displayed in the Library and published in ‘Issues’ Library Newsletter

  8. Survey 2004What we did differently • Increased the number of e-mails sent • 2,000 to undergrads/taught p/grads • 600 to academic staff, 600 to post grads • 552 responses (17.3%) • 308 from undergrads - 55.8% of total received and 15.4% of undergrads surveyed (up from26.4% and 11.3% in 2003) • Decided in future to run survey every other year

  9. Carol Kay, February 2006 • Email: c.kay@liverpool.ac.uk • Website: http://www.liv.ac.uk/library/

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