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Business Transformation

Beyond providing change. Business Transformation. Connecting the dots Power to people through better processes. What Businesses want ‘Transformed’. Beyond another system. Enterprises are always looking for better reasons to invest in IT at different levels of their business model.

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Business Transformation

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  1. Beyond providing change Business Transformation Connecting the dots Power to people through better processes

  2. What Businesses want ‘Transformed’ Beyond another system Enterprises are always looking for better reasons to invest in IT at different levels of their business model CUSTOMER SERVICE OPERATIONAL MANAGERIAL How do I effectively manage documents? How do I obtain rich visibility across business processes? How do I deliver superior customer service? How do I quickly respond to agents and partners? How do I optimize operational efficiency and reduce costs? How do I improve compliance with regulatory provisions?

  3. What Businesses want ‘Transformed’ Beyond another system • Operational Procedures • Customer Information Management How Case Management Knits Business With IT Key Factors That Influence Enterprise Operations • Generic EnterpriseOperations • Business Definition Tools • Operational Procedures • Document Management • Business Visibility Tools • Case Management • Operational Visibility and Statistics • Business Rules and Process Definition AWPL Case Management Platform for Banking

  4. How Technology can Transform Beyond traditional promises A look at how AWPL’s Case Manager addresses these touch points Operational Procedures Case Processing GENERIC BUSINESS SCENARIO Case Capture Case Definer Document Management Business Definition Tools Case Analysis Business Visibility Tools

  5. Insurance Business Transformation A Case Study Dotsphere Case Manager Enables Key Process Transformation For Enhanced Operational Efficiency for a reputed Insurance Company BETTER CUSTOMER SERVICE FASTER PROCESSING SIMPLER DOCUMENT MANAGEMENT

  6. The Challenges Transformed New Business The Execution BETTER CUSTOMER SERVICE The Challenge DIGITIZATION Enabled a paperless environment by allowing remote locations of partners/agents to enter customer information directly into the system, minimizing human errors EXPANDING CUSTOMER BASE Completely agent and partner driven working at remote locations CUMBERSOME OPERATIONS Extensively paper based with high influx of documents which led to human errors, loss of documents, logistical issues during movement of documents for processing EASY CORRESPONDENCE Digitization of documents through Guided Data Entry helped users to track documents for quality and compliance and correspond with customers CENTRALIZED PROCESSING Branches across a large geographic spread lead to enormous amounts of distributed customer information SIMPLER PROCESSING Customer data is accessible remotely from across locations and routed to underwriters for further processing

  7. The Challenges Transformed Underwriting FASTER PROCESSING The Execution The Challenge AUTOMATED RISK COMPUTATION Total sum at risk is automatically computed thus enabling quick decision making by underwriters once they receive a case from New Business HIGHER TURN AROUND TIME • Movement of documents between agents/partners and centralized processing unit delayed operations MULTIPLE SYSTEMS Underwriters had to look at multiple systems before taking decisions on a case leading to higher processing time SINGLE, UNIFIED INTERFACE Information from existing systems, customer application information, associated documents and processing tools are all available on a single screen SLA ACHIEVEMENT Operational issues took a toll on SLA benchmarks and deterred business performance • AUTOMATED TASK ROUTING • Work allocated to underwriters based on skill levels and business needs so no case remains pending for long, boosting SLA achievement

  8. The Challenges Transformed Document Management SIMPLER DOCUMENT MANAGEMENT The Execution The Challenge DOCUMENT STORAGE Digitized customer data led to easy management of business critical information INCREASED LOOSE DOCUMENTS • Growing customer based led to increased amount of loose documents eating up physical storage space GUIDED DATA ENTRY Any form of customer information (paper or digital) could be entered into the system and accessed across operations MANAGING CUSTOMER INFORMATION Underwriters had to refer loose documents, existing IT and use human intelligence to drive processes DOCUMENT COMPARISION Double panel layout helps underwriters refer associated documents to drive quicker processing

  9. The Results of Transformation Some benefits reaped 43-50% improvement in TAT Policy Issuance Confirmation delivered within 30 minutes prior to Premium calculation Processing time dropped from 8-14 days to 4-8 days from application submission to policy delivery 50% increased SLA achievement across operational regions Influenced the regional Target Operating Model

  10. Thank You For more information www.awpl.co Get Connected https://www.facebook.com/awplco https://twitter.com/awplco http://www.linkedin.com/company/automated-workflow-private-limited https://plus.google.com/+AwplCo India | Malaysia | Singapore | United Kingdom | South Africa

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