Sla achievement - PowerPoint PPT Presentation

Business Transformation

Beyond providing change. Business Transformation. Connecting the dots Power to people through better processes. What Businesses want ‘Transformed’. Beyond another system. Enterprises are always looking for better reasons to invest in IT at different levels of their business model.

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Ophthalmic Payments National User Group Meeting 21 st February 2013

Ophthalmic Payments National User Group Meeting 21 st February 2013. Service Report Mark Hillman Service Delivery Manager. Covering:. Service Level Agreement (SLA) targets SLA achievement. SLA Targets. 98% of reported support calls to be responded to within target

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142 views • 5 slides

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