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Wright Line: Leading the Industry in Technical Furniture and Enclosure Solutions

Wright Line is a global leader in designing and manufacturing technical furniture and enclosure systems. Our diverse clientele includes the US government, customer service offices, universities, hospitals, and food chains. We face management challenges such as skilled labor shortages and production bottlenecks, yet we optimize our processes in materials management using Kanban, Takt time, and efficient inventory systems. Our production process includes sheet metal shaping, welding, and finishing. To enhance customer satisfaction and improve efficiency, we recommend integrating a Management Information System (MIS) and applying tools like Servqual and VA/VE.

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Wright Line: Leading the Industry in Technical Furniture and Enclosure Solutions

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  1. Wright Line By Alexzander Downs Noopur Srivastava Amit Chaturvedi Amit Jhawar Yi-fang Lin

  2. Outline • Company and Products • Customers • Materials Management • Process • Management Challenges • Our Tour • Recommendations

  3. Company and Products Wright Line is a global leader in the design and manufacture of technical furniture and enclosure systems.

  4. Customers of Wright Line • The US Government • Customer service offices and calling centers • Universities • Hospitals • Food Chains

  5. Materials Management inventory reorder Kanban Instruction card

  6. Takt Time

  7. MANAGEMENT CHALLENGES 12 Major product lines utilizing same Equipment Bottlenecks • Skilled Labor • Painting • Welding • CAD laser cutting/punching Forecasting

  8. Production Process Sheet Metal Unbend the Steel Cut Tap Drill Bend to shape Weld Coiled Metal Paint Prime Ship Wrap and Package Assemble WIP

  9. Our Tour

  10. Raw Steel

  11. Production Process Sheet Metal Unbend the Steel Cut Tap Drill Bend to shape Weld Coiled Metal Paint Prime Ship Wrap and Package Assemble WIP

  12. Bending Metal to Make Brackets

  13. Production Process Sheet Metal Unbend the Steel Cut Tap Drill Bend to shape Weld Coiled Metal Paint Prime Ship Wrap and Package Assemble WIP

  14. Electrostatic Powder Painting

  15. Production Process Sheet Metal Unbend the Steel Cut Tap Drill Bend to shape Weld Coiled Metal Paint Prime Ship Wrap and Package Assemble WIP

  16. The Wood Shop

  17. Production Process Sheet Metal Unbend the Steel Cut Tap Drill Bend to shape Weld Coiled Metal Paint Prime Ship Wrap and Package Assemble WIP

  18. Wrapping and Packaging

  19. Production Process Sheet Metal Unbend the Steel Cut Tap Drill Bend to shape Weld Coiled Metal Paint Prime Ship Wrap and Package Assemble WIP

  20. Recommendations • Increase Customer Satisfaction • Servqual • Decrease Waste • VA/VE • Decrease (Kickbacks) External Failure • Integrate MIS to the shop floor • VOC into the organization • House of Quality

  21. Questions

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