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Business Continuity Training & Awareness by Sulia Toutai (ANZ). What would you do if…. If your office building was on fire or flooded? If you lost 50% of your staff members due to a pandemic? If your key systems were down? If there was a bomb threat to your office building?
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Business Continuity Training & Awareness bySuliaToutai (ANZ)
What would you do if…. • If your office building was on fire or flooded? • If you lost 50% of your staff members due to a pandemic? • If your key systems were down? • If there was a bomb threat to your office building? • If a critical 3rd party provider could not deliver their service to you? Welcome to Business Continuity Planning (BCP)
Introduction to BCM • The Overall Business Continuity approach consists of: • BCP (Business Continuity Planning) – Aimed at safeguarding critical business functions against any interruption events. • DR (Disaster Recovery) – Ensures recoverability of critical IT systems, including network communications and data. • CM (Crisis Management) – This involves Group Executives convening to administer corporate contingency strategies to mitigate against catastrophic events (which is likely to have a significant adverse impact) Business Continuity Management Business Continuity Planning Disaster Recovery Crisis Management
What is Business Continuity Planning • The planning process that: • identifies business functions • develops contingency arrangements and procedures so as to enable the business to respond in a timely and efficient manner • ensures business functions can be continued and • facilitates a prompt return to normal business in the event of an incident.
Why do we need Business Continuity Sound risk management and corporate governance, business management and best practise Protect our staff Protect customer interests To mitigate adverse impact to our reputation, brand or shareholder value Protect shareholder interests and meet expectations Complying with regulatory standards Mitigate impacts on global threats
How does an incident escalate? Level 4‘Crisis’ Coordinated and managed by Divisional Crisis Management Team and/or Group Crisis Management Team. Level 3‘Situation’ Incident escalated to and managed by the BU/Country Situation Management Team (SMT) in conjunction with the Divisional BC Director. Level 2 ‘Event’ BU/Country BC Director manages incident at the BU/Country Management level. Divisional BC Director advised. Level 1 ‘Incident’ Incident occurs. The BU/Country BC Director/Coordinator is informed. Managed via normal BU/Country incident management process.
What happens in a disaster? • Depending on the nature of the disaster, you may be evacuated from the building or advised that no more processing is possible. • The announcement will be either via the emergency system or via your line manager. • It is always important to go to the emergency assembly area and remain there until advised otherwise – this way we will know you are safe and not trapped in the building. • If BCP is invoked outside of business hours, your line manager will contact you – this is why it is important to let them know if you change your telephone number. • Your BCP site is ………… Your manager or team leader will advise you whether you need to relocate and assist you with relocation to the BCP site if required.
