Business continuitY

1. Stuart Young Business continuitY

2. Mission To initiate, implement and embed Business Continuity Management (BCM) throughout KCC and then to promote Business Continuity planning by District Councils and industry in Kent, such that the resilience of the County is increased. Civil Contingencies Act (2004)

4. Business Continuity Management‘It can’t happen here’:Crisis Management and Culture

5. Cultural filter Propensity to take risks Rewards Balancing behaviour Perceived danger "Accidents" Cultural filter John Adams's "risk thermostat"

6. Profile of crisis-prone organisations Profile of crisis-prepared organisations Plans/ Policies/ Mechanisms Few crises are prepared for Plans are either non-existent or fragmented 5 or more crises are prepared for with integration amongst the crisis plans and they are integrated with business plans Infrastructure Organisational structure is inflexible Organisational structure is flexible and adaptive Rationalisation Organisation is high in its use of rationalisations Organisation is low in its use of rationalisations Denial High Low Crisis-prone vs. Crisis-prepared organisations (Source: Mitroff et al., 1989:278)

7. MODELS OF CRISIS GENERATION • According to Perrow (1984) a systems perspective views disasters as : • Socio-technical events • Complex events • Soft systems methodology allows us to view disasters as • Rich pictures of complexity • Within a systems approach there are models that allow us to analyse why disasters happen and thus take mitigating action. • Turner’s ‘Incubation of disaster’ • Toft and Reynolds ‘SFCRM Model’ • Reason’s ‘Swiss Cheese Model’ • Smith’s ‘Management Model’

8. MODELS OF DISASTER CAUSATION Reason’s ‘Resident Pathogens and Swiss Cheese’ model ( 1990)

9. What can possibly go wrong ?

10. MODELS OF CRISIS GENERATION The launch of Challenger on Tuesday 28th January 1986 was the 25th shuttle flight in 5 years and the 10th by Challenger. It was the 2nd of 16 flights planned by NASA for 1986 The Space Shuttle Challenger Disaster

11. CHALLENGER THE INQUIRY • The Rogers Commission for the disaster said: • NASA’s drive to create a launch schedule of 24 flights a year created pressure throughout the agency and directly contributed to unsafe launch operations • Pressure from the House Committee and Congress and the administration have played a contributing role in jeopardising the promotion of safety first attitude throughout the shuttle programme • Within NASA priorities shifted to “productivity at the cost of safety”

12. COLUMBIA ‘The Old Grey Lady’ 1st February 2003 Stage I:Notionally normal starting points. Initial culturally accepted beliefs about the world and its hazards Associated precautionary norms set out in laws, codes of practice, mores and folkways

13. COLUMBIA Stage II:‘Incubation Period’ The accumulation of an unnoticed set of events which are at odds with the accepted beliefs about hazards and the norms for their avoidance. ‘Failure of Foresight’

14. Human created accidents THE GREAT TRAIN RACE - SALISBURY 1906

15. The Worst Rail Accident EVER 800 French troops killed Modane, France (1917)

16. Human created disasters TEXAS CITY ”GRAND CAMP” explosion 1947

17. Examples of Human created accidents CONCORDE PARIS - 25th July 2000

18. HINDENBERG - May 6th 1937

19. Humans vs Mother titanic Don’t Wait until it’s too late

20. RATIO of SURVIVORS Class On BoardWomen & Children Men Total 1st 337 94% 31% 60% 2nd 285 81% 10% 44% 3rd 721 47% 14% 25% Crew 885 87% 22% 24% Total 2228 QUOTE "When anyone asks me how I can best describe my experience in nearly forty years at sea, I merely say, uneventful. Of course there have been winter gales, and storms and fog and the like. But in all my experience, I have never been in any accident ….. or any sort worth speaking about. I have seen but one vessel in distress in all my years at sea. I never saw a wreck and never have been wrecked nor was I ever in any predicament that threatened to end in disaster of any sort.” • Lifeboat Total Rated Capacity: 1,178 persons • Height: 60.5 feet waterline to Boat Deck Edward J. Smith, 1907Captain, RMS Titanic Captain Smith was planning to retire after the maiden voyage of Titanic Survivors: 705Perished: 1523

21. NEW YORK - 2003

22. Natural disasters Triple earthquake L ISBON 1755

23. Natural disasters San Francisco 1989

25. TSUNAMI December 2004

26. SNOW & ICE - BRRRRRRR .

28. Managing risks

29. Some typical business risks:- • loss of customer records • breakdown of the supply chain • failure of essential services on which • production or customer support depends • inability to deliver the product for a • significant period of time for any reason • negative perceptions of the company by • clients, customers or the public.

31. Business Continuity Civil Contingencies ACT (CCA) 2004

33. PROMOTING BUSINESS CONTINUITY “Local authorities to provide advice and assistance to commercial activities and voluntary groups” Civil Contingencies Act 2004

34. Embedding BCM in the Organization's Culture Understanding the Organisation Audit BCM Programme Management Exercising, Maintaining & Reviewing Determining BCM Strategies BS 25999 Developing and Implementing a BCM Response

35. STANDARDS British Standard BS 25999 BS 25999 – part 1 Code of practice BS 25999 – part 2 specification

36. Planning ahead

37. What is most critical ? • Where does this happen ? • Who does it ? • What tools do they need ? • When do they do it ? • How quickly can the process be restored ? • How much business damage will occur until this is fixed ? Will the business survive ?

38. Larry was glad he had done his risk analysis

39. www.kent.gov.uk/businesscontinuity

40. stephanie.weaver@kent.gov.uk business.continuity@kent.gov.uk stuart.young@kent.gov.uk

41. Gare Montparnasse 22 October 1895