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Business Continuity Basics

Business Continuity Basics. David Tickner MBCI. Business Continuity Planning. What is it? Why is it so important? What part can you play? What’s in it for you?. What is BCP?.

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Business Continuity Basics

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  1. Business Continuity Basics David Tickner MBCI

  2. Business Continuity Planning • What is it? • Why is it so important? • What part can you play? • What’s in it for you?

  3. What is BCP? • the processes by which business can be maintained to an acceptable level until full processes and systems are restored • the plans and supporting procedures that guide the continuity or timely recovery of business operations following an unplanned interruption to business operations over an extended period • BCP is about minimizing the impacts of critical events on an organisation and its stakeholders [internal and external]

  4. Business Continuity in context Disaster Recovery - the creation & execution of plans to recover the data & systems of an organisation to the point immediately prior to the interruption Contingency - the physical or process alternative to a single point of failure eg. Back up generator for power failures Operational Continuity - the alternative processes implemented during a failure, which allow the “process” to continue, whilst relying on the contingencies or DR Plans to restore full operations Business Continuity - the processes by which business can be maintained to an acceptable level until full processes and systems are restored

  5. MYTHS & ASSUMPTIONS • If you have an IT DR Plan you don’t need BC Planning • Contingency planning and risk management cover BCP • We’ve already got Evac. Plans • We’re well insured against losses • We’ve been OK until now and survived a few problems – we’ll be OK! • BCP is a minimalist approach Where does BCP Fit In A Key Component of Compliance & Business Resilience Emergency Management Risk Management BR IT/DRP BCP Crisis Management

  6. Goals of BC Planning • To identify the organisation’s key processes • To identify the critical underlying technology & services • To identify the critical stakeholder relationships • To identify the alternative approaches • To establish a plan[s] that can be readily and effectively activated • To provide real operational alternatives

  7. In the event of……. The nature of the major impact incidents would be those that result in: • Extended loss of, unavailability of or denial of access to the organisation’s major location at .....................................; • Extended loss of, or unavailability of key personnel required to deliver the key functions; • Extended and significant interruption to critical supply chain goods and services; • Extended loss or unavailability of critical infrastructure necessary for the operation of the organisation or the delivery of its services; • Extended loss of or unavailability of key information/vital documents, including electronic data & systems, Or the combination of or consequential impacts of any of the above impacts.

  8. Why is BCP so important? • Recent international and business crisis events • September 11 - Hurricane Katrina • Asian Tsunami - Christchurch ‘quakes • BP Oil Rig blow-out - Carbon Tax • Corporate governance/compliance • Sarbanes-Oxley, APRA, ASIC/ASX, because of failures like • HIH Insurance, Enron • Protecting assets, employees and stakeholders • The influenza pandemics • Government - for the public good • New fire warning and evacuation regulations • Public transport, public safety

  9. The Basic BC Planning Model

  10. Identifying Key Stakeholders Supplier’s Supplier(s) Customer’s Customer(s) Supplier Customer A C S Your Organisation C S A S C B B Potential impacts you could create Potential impacts on you

  11. Recovery Actions – too soon? Or too late? COST/IMPACT Long RPO Short RPO RPO RTO MAO Recovery solution Impact without action TIME Unrealistic - Impact & Time Unrealistic - Cost Realistic - Optimal time, cost & Impact

  12. A Simple BCP Everyone has done BC Planning before. Just take a holiday…..seriously

  13. The Safeway Warehouse FireA perfect scenario…..

  14. In review What went right? What went wrong?

  15. The Real Benefits of BCP • Maintaining a viable ongoing business • Continuity of key services • Reduces and manages uncertainty • An aid to meeting legal and moral commitments • Protection of: • Staff & staff confidence • Assets • Reputation • Economic position • A firm level of security for both suppliers and customers

  16. Establishing a lasting & effective culture Business Continuity Essentials: • Corporate Commitment • Staff understanding & training • Stakeholder engagement • Planning & testing • Continuing Review and Revision

  17. Your Presenter David Tickner MBCI Consulting Principal – Computrix Services P/L

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