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Customer Thermometer: Drive Customer Feedback and Satisfaction

Improve customer satisfaction, identify at-risk customers, and reward your best staff with Customer Thermometer. Our simple and effective survey tool helps you increase survey response rates and take immediate action based on real-time feedback. Integrates with leading EFM, CRM, and helpdesk systems.

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Customer Thermometer: Drive Customer Feedback and Satisfaction

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  1. 1-click email surveys customers love The case for email customer feedback

  2. What if you had an early warning system that would help you identify at risk customers?

  3. And help you identify and reward your most customer-enchanting staff?

  4. What if your surveys weren’t a source of customer boredom but of customer joy?

  5. Are your surveys struggling? Go from this…

  6. To this

  7. What if you could stop even 5% of customers leaving you And increase your employees’ performance by 5% And increase your survey response by up to 600% What’s that worth to your business? This is what we do

  8. Light touchUse throughout the customer journey…

  9. Use Customer Thermometer in combinationwith hundreds of other apps and software www.customerthermometer.com/integration/

  10. Four ways to get closer to your customers and staff 1 2 4 3

  11. …the click is just the beginning • A ‘gateway’ survey which captures maximum initial feedback and can route customers on sats-based journeys, and trigger closed-loop processes • A pulse-checker with enormous power to improve customer satisfaction • Integrations with all leading EFM, CRM, helpdesk, survey and workflow systems • A full API & webhooks so that all sats data can be pushed back into those systems • Maintaining our simplicity for the end-user, as well as our closed-loop focus, and “alert/action” nature

  12. A gateway to driving CSAT across the business

  13. …all lead back to a powerful analytics & alert platform thattracks real customer feedback, in real time • Know exactly who is happy and who is not • Be alerted in real-time to issues • Minute by minute feedback • by response type and geography • Comment cloud, league tables, • Individual CSAT and more. • Use our webhooks and API to drive real action across myriad other systems and processes • Push feedback into Slack, Teams, Asana and more

  14. A wide range of out of the box reports

  15. With additional flexible access & reporting options for Enterprises

  16. Why Customer Thermometer • Immediately actionable insight • Know exactly who is unhappy, in real time • Reduces the email your customers get • No separate email requesting feedback is sent. Customer Thermometer can appear at any point in the ticket/case/thread process, not just the end • Engages customers visually • Customize your rating buttons, create your own question, use your company’s tone of voice • Gives you a better response rate • Users quoted as seeing a dramatic increase in customer feedback • Allows you to pinpoint areas of dissatisfaction • See satisfaction by agent, territory, product, time, date, position in the buying cycle and much more • Our famous Red Alert system • Never lose another customer. Be alerted in instantly to unhappy customers

  17. Join the world’s most customer-obsessed brands

  18. We get you more… more feedback and a more representative view

  19. The benefits of using Customer Thermometer Simple and effective Actionable Intelligence Cost-effective Speed • Larger response rates (many times more than other solutions) • More responsive(to customers and staff) • Deeper insight(with dashboard analytics) • Flexible pricing(saleable to organization size and need) • Easy to integrate (embeds with all leading helpdesk and CRM tools, such as ConnectWise, MailChimp, and Salesdesk) • Simple to use(in just one click…) • Quick to deploy (sometimes in minutes)

  20. Today successful companies start with the customer… And the more information you can learn about the customer, the better you can serve their needs, and the more valuable the relationship becomes. -Tien Tzou

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