'Customer journey' presentation slideshows

Customer journey - PowerPoint PPT Presentation


Exploring Non Traditional Revenue Opportunities in Retail

Exploring Non Traditional Revenue Opportunities in Retail

Exploring Non Traditional Revenue Opportunities in Retail. MEET THE TEAM. Ramona Govender (Mr Price). Saber Manjoo (Edcon). Obakeng Motlhodiemang (Pick n Pay). Nathan Pillay (Spar). Kevin Chetty ( Capi International). Precious Onwukwe (JD Group). AGENDA. Introduction

By vern
(149 views)

Excellence in Public Service Delivery Roy Stephenson Deputy Director: Policy Projects

Excellence in Public Service Delivery Roy Stephenson Deputy Director: Policy Projects

Excellence in Public Service Delivery Roy Stephenson Deputy Director: Policy Projects. Policy Projects Team: Government Communication CABINET OFFICE. THE TEAM. Team Tasks. Policy and Content Responsibility for Customer Service Excellence (CSE) including future developments

By daveigh
(140 views)

Experience by Design

Experience by Design

Experience by Design. Mark Gunn Senior Director, Customer Experience Design. Re-invent our customers’ experience,. in all their interactions with us. Why?. Designing a great customer experience. Why is this even hard?. Comfort Other priorities Tried before

By ros
(82 views)

Session 3: Customer Journey

Session 3: Customer Journey

PowerPoint presentation. Session 3: Customer Journey. Unit 304 Organise and deliver customer service. Session 3: Customer journey. The aim of this session is to raise awareness of the customer journey (Unit 304 LO1 AC 1.6 and LO2 AC 2.1, 2.2)

By danno
(194 views)

$11 Billion

$11 Billion

$11 Billion. 40%. Do you have your ducks in a row?. The Solution Overview. The Verification Process. The Customer Journey. Administration Panel.

By dayo
(88 views)

London West Work Programme Delivery Reed in Partnership

London West Work Programme Delivery Reed in Partnership

London West Work Programme Delivery Reed in Partnership. London West Delivery Overview. The Reed in Partnership London West Supply Chain. Supply Chain by Borough. Customer Journeys. Customer Journeys.

By molly
(102 views)

Rural Development Programme for England

Rural Development Programme for England

Rural Development Programme for England. LEADER Coast Wolds Wetlands & Waterways Programme Dee Mitchell LAG Coordinator. The European Agricultural Fund for Rural Development: Europe investing in rural areas.

By alaura
(116 views)

Successful Customer Journey Mapping - a five-step programme

Successful Customer Journey Mapping - a five-step programme

Successful Customer Journey Mapping - a five-step programme . Martin Wright Martin Wright Associates The Studio 15 Bloomfield Grove Bath BA2 2BZ Tel: (01225) 336977 martin@martinwrightassociates.co.uk. Transforming conversion and retention.

By iniko
(156 views)

Sarah Mbatha & Marc Molloy

Sarah Mbatha & Marc Molloy

Juliet Grant – Family Mosaic. Sarah Mbatha & Marc Molloy. Why we do it The journey so far Our offer Employment Boot Camp The future. 2012 Process mapped customer journey Developed value for money baseline Initiated employment control group study .

By landon
(238 views)

Social Innovation and services

Social Innovation and services

Social Innovation and services. Service Design flow. 7. Documentation | Elevator pitch | Business proposal. 6. Experience prototyping. 5. Evidences | touchpoints. 4. Scenarios | Customer journeys | Storyboards. 2. Service Design Idea | Personas. 3.

By hada
(108 views)

Sarah Mbatha & Marc Molloy

Sarah Mbatha & Marc Molloy

Juliet Grant – Family Mosaic. Sarah Mbatha & Marc Molloy. Why we do it The journey so far Our offer Employment Boot Camp The future. 2012 Process mapped customer journey Developed value for money baseline Initiated employment control group study .

By xuxa
(91 views)

Introduction to numero

Introduction to numero

Introduction to numero. Prepared for Ted Baker plc. Steve Almond New Business Development Manager Ian Daintith Account Director - Retail 25 th July 2012. Proposed Agenda. Introductions and Objectives for today About Ted Baker Business, Strategy, Contact Centre Operations, Challenges

By ely
(134 views)

Work Programme South West CPA 12

Work Programme South West CPA 12

Work Programme South West CPA 12. July 2011. JHP Group. Established 27 years ago by Hugh Pitman – delivering manpower contracts Now owned by Management and Private Equity (LDC) £70M+ p.a. turnover – grown by over 100% in last 3 years National provider Head Office in Coventry

By grant
(95 views)

“Getting It Together” Product Partnerships

“Getting It Together” Product Partnerships

“Getting It Together” Product Partnerships. Mary Blake Tourism Development Officer Derry City Council. Business Opportunities Programme . What’s in it for me? . An opportunity to boost tourism across wide range of sectors. Economies of scale in promotion. An enhanced visitor experience.

By dobry
(98 views)

User, User: Who Art Thou?

User, User: Who Art Thou?

User, User: Who Art Thou?. WHO ARE USERS?. WHO ARE USERS?. WHO ARE USERS?. WHO ARE USERS?. What information to capture Who & what will you ask Where Observe Record. CONTEXTUAL INQUIRY.

By rune
(71 views)

Dollars, Bits and Atoms: A roadmap to the future of marketing

Dollars, Bits and Atoms: A roadmap to the future of marketing

Dollars, Bits and Atoms: A roadmap to the future of marketing. Rob Salkowitz Partner/Director of Strategy @ mediaplant_us. About our work. About the research. Conducted March-December, 2013 Interviews, events, survey of literature Major brands, agencies, startups

By shayna
(166 views)

Digital Inclusion and Customer Journeys

Digital Inclusion and Customer Journeys

Digital Inclusion and Customer Journeys. Material inspired from the Really Useful Days run by Local Direct http://www.localdirect.gov.uk/resources / Linkedin : Kathryn Sexton @katsexton8 . Why does it matter?.

By caraf
(79 views)

Methodology

Methodology

Methodology. What drives the journey: advertising or other influences like word of mouth? Fieldwork through On Device Research in Sept-Nov 2011. 2,141 respondents selected to complete a 2-week mobile diary giving a total of 27,833 diary days

By hesper
(107 views)

What is integration?

What is integration?

Spots , ads, tweets, banners, POS, DM, event, PR…….. from London to Timbuktu: how to integrate media plans and build strong partnerships. What is integration?. Maximising impact through synergistic deployment of messages across touchpoints

By boyce
(82 views)

Ambassadors of Customer Experience Module 1

Ambassadors of Customer Experience Module 1

Ambassadors of Customer Experience Module 1. Delivering Great Customer Service. Session Objectives. What is excellent customer service Who are our customers and how they like to be treated Assess existing customer service and how it can be improved

By genero
(211 views)

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