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SERVICE COORDINATION

SERVICE COORDINATION. Basics of Service Coordination. How the Philosophy Is Changing in WV. You Get Services Based On: Then: the system provided for services based on what the system had available to offer or what programs had to offer

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SERVICE COORDINATION

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  1. SERVICE COORDINATION Basics of Service Coordination

  2. How the Philosophy Is Changing in WV • You Get Services Based On: • Then: the system provided for services based on what the system had available to offer or what programs had to offer • Now: the emphasis is on person-centered approach that focuses on supports and services that will help a person reach specific goals (outcomes)

  3. How the Philosophy Is Changing in WV • Who Makes Decisions • Then:decisions were made by a team of professionals • Now:the individual makes the choices

  4. How the Philosophy Is Changing in WV • Goal of Services • Then:the goal was to provide medical maintenance or developmental training • Now:the emphasis is on providing supports and services to reach outcomes that help people live independently in their community

  5. How the Philosophy Is Changing in WV • Approach • Then:WV (and other states) maintained a system of segregation in institutions; later the emphasis was on integration with community-based facilities • Now:the emphasis is community inclusion with people choosing where, how and with whom they want to live, preferably in their own homes

  6. How the Philosophy Changed in WV • Social Opportunities • Then:people with disabilities mostly socialized and interacted with each other • Now:people are encouraged to do things they can in and with their community

  7. How the Philosophy Changed in WV • Who Provides Services • Then:if money wasn’t available to pay for a service, or if the state could not provide a service, people went without • Now:it is easier for people, and they are encouraged, to take advantage of things that are free or available through friends, family and their communities

  8. Service Coordination services are activities to establish a life-long, person-centered, goal-oriented process for coordinating the supports (both natural and paid), range of services, instruction and assistance needed by persons with developmental disabilities. • It is designed to ensure accessibility, accountability and continuity of support and services. • This service also ensures that the maximum potential and productivity of a person with developmental disabilities in making meaningful choices with regard to his/her life and his/her inclusion in the community are achieved.

  9. The Ideas Behind Service (Supports) Coordination • Service Coordination is person centered, meaning the emphasis is on personal choices and preferences • Individual choice means needs, wishes, desires, and goals are a priority • Helping people reach goals (outcomes) is the main purpose • Community-based supports and services are obtained to help people • Community inclusion, helping people to live and take part in their community, is the overall goal • Natural supports (community resources available to everyone and resources available through friends and family) are an important part of the process • Supports and services are based on a plan that is developed under the direction of the person and, as appropriate, the family or guardian

  10. What does that really mean?

  11. Application and Eligibility Process • Accept referrals • Provide information necessary to choose between an institutional level of care or home and community-based services under the MR/DD Waiver Program • Conduct an interview to explain the choice between ICF/MR institutional and Waiver services • Obtain a written informed consent for the applicant to receive Waiver services

  12. Application and Eligibility Process… Continued • Coordinate the evaluations and assessments for the application packet • initial medical evaluation (DD2) • psychological evaluation (DD3) • Social History (DD4) {if applicable and available} • IEP- psycho-educational assessment for school-age children {if applicable and available} • Birth to Three assessments {if applicable and available} • arrange/collect other necessary evaluations and information to establish eligibility

  13. Application and Eligibility Process… Continued • When an allocation (slot) is granted • Ensure application for financial eligibility is made at the DHHR office in the county where the applicant lives • Ensure that every six months thereafter that financial eligibility is re‑established at the county DHHR office or annually for individuals who are currently receiving SSI

  14. Application and Eligibility Process… Continued • Submit the Annual Medical Evaluation (DD-2A) and the most current psychological evaluation (DD3), for re-certification to the State office • Services may not be reimbursed if an individual's certification has expired past the 30-day time frame.

  15. Application and Eligibility Process… Continued • Ensure the completion/maintenance of all required MR/DD Waiver evaluations (Annual Medical Evaluation, DD-2A and the Psychological Evaluation, DD-3); IPP, Consents and Rights and • Disseminate documents to IDT members as appropriate • Begin the discharge process when a member who currently receives Waiver is first found to be ineligible for MR/DD Waiver Services

  16. First Exercise • Role Play

  17. Self-Direction • Facilitate the member and/or family learning about self-directed service coordination, which they can then use to independently and fully participate in systems processes and obtain and advocate for needed resources and services • Work with the member, his/her family, providers and others to initiate, facilitate and maintain collaborative working relationships among individuals and service agencies

  18. Linkage/Referral and Rights • Inform families or custodians of children less than three years of age about the availability of Birth to Three Services • Must act as an advocate for the member. The MR/DD Waiver Program must not be substituted for entitlement programs funded under other Federal public laws such as Special Education under P.L. 99-457 or 101-476 and rehabilitation services as stipulated under Section 110 of the Rehabilitation Act of 1973 • Provide education, linkage and referral to community resources • Promote a valuable and meaningful social role for the member in the community while recognizing the member’s unique cultural and personal value system

  19. Linkage/Referral and Rights…Continued • Provide oral and written information on the provider agency's rights and grievance procedures • Procure all medically necessary services for children through the age of 21 within and beyond the scope of the MR/DD Waiver Program, in accordance with the Federal regulations and mandate for the Early Periodic Screening, Diagnosis and Treatment (EPSDT) Program

  20. People with disabilities are unique individuals and valuable members of their community • People with disabilities should be treated with dignity and respect • People with disabilities have the same rights as everyone else • People with disabilities, and their families, have the right to make choices and be in control of their lives • People with disabilities are entitled to a healthy, safe environment

  21. Second Exercise • Resource Development

  22. Development of the IPP and the IDT Meeting • Coordinate evaluations annually to be utilized as a basis of need and recommendation for services in the development of the IPP • Notify, convene, coordinate and chair the meeting with the IDT • Coordinate the development of a new IPP at least annually, with a 6 month up-date

  23. Development of the IPP and the IDT Meeting…Continued • Access the necessary resources detailed in the IPP, make referrals to qualified service providers and resources, and ensure that service providers implement the instructional (behavioral) and service objectives of the IPP • Monitor the instructional (behavioral) and service objectives to ensure that objectives are implemented according to the IPP

  24. Development of the IPP and the IDT Meeting…Continued • Disseminate copies of the IPP to the member or legal representative and all provider agencies indicated on the IPP • Disseminate copies of evaluations or assessments to provider agencies indicated on the IPP • Ensure health and safety of the member • Ensure the implementation of services as indicated on the IPP • Advocate on behalf of the member and his/her family within the behavioral health service delivery system and community services and resources

  25. Evaluation of the Implementation of the IPP and Services • Provide planning and coordination during crises • Coordinate discharge/transitional planning meetings to ensure the linkage to new service provider and access to services when transferring services from one provider agency to another. Coordination efforts will continue until the transfer of service coordination is finalized. • Travel to and from home visits, day habilitation program visits and other locations necessary to complete duties related to the IPP.

  26. Evaluation of the Implementation of the IPP and Services… Continued • Visit the member monthly at his/her residence to personally meet with the individual and service providers to verify that services are being deliveredin accordance with the IPP in a safe environment, and check that documentation of services is occurring. Visits with the individual, his/her family and/or legal representative will be utilized by the ServiceCoordinator to update progress towards obtaining services and resources and discuss progress towards achieving objectives contained in the IPP. The Service Coordinator will also elicit information from themember, his/her family and/or legal representative on their assessment of services, achievements, and/or unmet needs.

  27. Evaluation of the Implementation of the IPP and Services… Continued • Visit the member at his/her day activity every other month to verify that services are being delivered in accordance with the IPP, in a safe environment, and check that documentation of services is occurring. The Service Coordinator is encouraged to visit the supported employment setting if the visit will not be disruptive to the setting or member.

  28. Service Documentation • Service recording or progress/case notes shall include, at a minimum, the following: • Name of MR/DD Waiver member • Service Code • Date of service • Duration of service • Start and stop times • Type of service delivered

  29. Service Documentation… Continued • Type of activity (assessment, service planning, linkage, referral, advocacy, crisis response planning, service plan evaluation and travel) • Type of contact (face-to-face, phone, written) • Summary of service delivered • Outcome and/or result of service • Signature and credentials of provider

  30. To Bill……Or Not To Bill • Payee services • Therapeutic Consultant services for members who are on their case load • Evaluate IPP implementation by means of review of “billing” or other auditing activities • Technical Assistance from the Waiver Office • Filing • Training staff • Administrative activities

  31. THE END…………. …….THAT’S ALL FOLKS

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