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An introduction to PremOne Computers

An introduction to PremOne Computers. Presented to Company Name by Name Insert date. Contents. Company overview Infrastructure Support services Method of delivery Customers Why partner with PremOne Computers?. Company overview. What we do The company Regional offices

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An introduction to PremOne Computers

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  1. An introduction to PremOne Computers Presented to Company Nameby NameInsert date

  2. Contents • Company overview • Infrastructure • Support services • Method of delivery • Customers • Why partner with PremOne Computers?

  3. Company overview What we do The company Regional offices Benefits you can expect from PremOne Computers

  4. What we do • PremOne Computers is recognised as one of the leading IT support services providers across the UK, Ireland and mainland Europe. PremOne Computers provides a complete support solution supplying 24/7 maintenance, installation and integration support on a wide range of data systems.

  5. The company • Leading IT support services organisation • Highly experienced engineers • Geographic coverage across UK and Ireland • 6 regional offices and over 48 spares locations • Dedicated Networks Operations Centre (NOC) • Flexible and dynamic approach to each contract

  6. Regional offices • Insert office and locations addresses here

  7. Benefits you can expect from PremOne Computers Tailored SLA's - Fix, Response & Advanced Replacement Flexible and dynamic approach to each contract Flexible and dynamic approach to each contract Tailored SLA's - Fix, Response & Advanced Replacement Improved operational efficiency and ROI due to dynamic Service Level Agreements (SLA’s) Improved operational efficiency and ROI due to dynamic Service Level Agreements (SLA’s) Multi-vendor, Multi-technology Comprehensive Infrastructure Multi-vendor, Multi-technology Comprehensive Infrastructure

  8. Infrastructure Service Desk Logistics Supported vendors Engineer levels Accreditations

  9. Infrastructure • PremOne Computersare committed to delivering the highest standards to customers by providing unrivalled levels of service and support in order to minimise unavailability of networks and increase both user productivity and overall operational efficiency.

  10. Service Desk • Our Service Desk is located within the PremOne Computers Network Operation Centre, at our UK headquarters • Servicing over 7000 customers, PremOne Computers handle thousands of requests each year • Incidents are automatically routed to technical teams or individuals based on client and type • Engineers are able to remotely update calls and resolve them from our secure portal • Your networks are monitored day and night, keeping downtime to a minimum • Real-time tracking facilities to locate the nearest engineer • Dynamic Service Level Agreement (SLA) management capabilities

  11. Logistics • With insert number spares locations PremOne Computers are able to assist you across the UK, Ireland and mainland Europe within the required deadline.

  12. Supported vendors • Comms • Cisco, Check Point, Extreme, Juniper HP, IBM, 3Com, Watchguard • Servers • Compaq, Dell, Fujitsu, HP, IBM, Gateway, Sun • Desktops and Laptops • HP, Compaq, Dell, Fujitsu, Gateway, IBM, Toshiba, Samsung, Sony • Printers • Brother, Canon, Epson, Fujitsu, Genicom, HP, IBM, Kyocera, Lexmark, Newbury Data, OKI, Panasonic

  13. Engineer levels • Level 6 • CCIE qualified for IP telephony, Unified Communications, Wireless, Security. • Level 5 • CCIE/MCSE+MCT Consultant level with 6+ years field experience.HP Blade Centre ASE. VMware VCP. • Level 4 • Minimum CCNP/MCSE level with over 4 years field experience, project management, complex fault finding, broad skill set, leadership skills. IBM System X Certified. • Level 3 • CCNP/MCSE level with at least 3-4 years field experience, complex fault finding, basic system design.Dell DSP. • Level 2 • CCNA/MCSA level with 2-3 years field experience. Fault finding on a wide range of equipment, installation and configuration of OS.Dell DSP • Level 1 • Entry level grade for junior engineer. Working to CCNA/MCDST/A+ with field experience. Basic fault finding hardware/software.

  14. Server accreditations • PremOne Computers are committed to investing in the continuous training and development of their server engineers providing access to the following accreditations:- • HP APS • MCP • MCSA • MCSE • HP Blade Centre ASE • VMware • IBM System X Certified • Dell DSP

  15. Security accreditations • Checkpoint Certified Security Analyst • Checkpoint Certified Security Expert • Nokia Certified Security Associate • Watchguard Certified System Professional • Cisco Firewall Specialist • Cisco IOS Security Specialist • Cisco IPS Specialist • Cisco Information Security Specialist • Cisco Security Sales Specialist • Cisco Security Solutions and Design Specialist • Cisco VPN Specialist • Cisco Certified Security Professional • Cisco Certified Internetwork Expert: Security

  16. Voice accreditations • CCIE Voice, Security, Wireless • CCVP/CCNP • Cisco IP Contract Centre Express Specialist • Cisco IP Communications Express Specialist • Cisco IP Communications Support Specialist • Cisco IP Communications Operations Specialist • CCNA with CVOICE

  17. Insert vendor accreditations here • PremOne Computers are certified with the following vendors Insert vendor logos’ here • Other accreditations include: • Insert any other accreditations here

  18. Support services PremOne Computers support services Maintenance and Installation services Supported platforms and technologies Professional services Managed Services

  19. PremOne Computers support services

  20. Maintenance and Installation services • A wide network of highly trained engineers • Extensive spares infrastructure • 24/7 Service Desk • Remote and onsite trouble shooting • Service & network health checks • Service Delivery Management • A single point of contact for all related incidents • UK, Ireland and mainland Europe coverage

  21. Supported platforms and technologies • PremOne Computers excel in the maintenance and support of legacy, current and emerging technologies in the following areas: • All manufactured mainstream desktop’s and monitors • All manufactured mainstream laptops • All manufactured mainstream Wintel servers • All manufactured mainstream Unix servers • All manufactured mainstream Networking devices and components • Out of warranty support of StorageTek and other mainstream storage devices

  22. Professional services • Dedicated technical team of highly qualified engineers • Full network design & installation service • Competency in addressing and diagnosing hardware and software issues • Technology take on – emerging technologies • Proactive services, monitoring, pre-release qualification • Partner Relationship Governance • Design authority • Disaster contingency planning

  23. Managed Services • Monitoring the performance of the network infrastructure • Fault identification, diagnosis and escalation • Network configuration monitoring • Technical and management reporting • Portal access • 24/7 monitoring of your networks • Periodic review meetings • Managed security services • Alert summaries generated every 24 hours

  24. Advanced Technology Services Voice and Unified Communications Security Wireless Enterprise Server Server & Desktop Routing and Switching

  25. Advanced Technology Services Wireless Voice & Unified Communications Security Enterprise Server Server & Desktop Routing & Switching

  26. Voice and Unified Communications • Investing in new technologies can often mean increased costs, especially in the short term. The mid to long term benefits of a unified network are very appealing: • Reduced administration costs • Scalable • Multi-vendor solutions • Real time monitoring • Single IP based network

  27. Security • Security plays a large part in keeping the workplace mobile and free from external threats. PremOne Computershas a team of security specialists all trained to deal with the most complex network scenarios. Security services • Network security audit • Security design audit • Security device review • Security testing services • Management & monitoring • Security training

  28. Wireless • A Wireless connection is a necessity rather than a luxury in today’s business environment. PremOne Computers offers you a wide range of benefits to ensure 24/7 wireless access. • Wireless LAN health checks • Wireless LAN site survey • Wireless LAN security testing • Wireless LAN installation and commissioning

  29. Enterprise Server Support • PremOne Computersis regarded as one of the leading server support organisations throughout the UK and Ireland. Our infrastructure and expertise across this technology area ensures our customers are supported quickly and efficiently. • Cost effective, alternative solution to the leading vendors support offering • Supporting servers across a wide range of vendors including HP, Sun, IBM, Dell and Fujitsu Siemens • On-site Fix, Response and Advanced Replacement cover options • Multi-vendor, around the clock technical expertise

  30. Server & Desktop • PremOne Computers have customised a dedicated range of installation, maintenance, solution design and consultancy services across a wide range of leading server and desktop devices: Server • Wintel through to Enterprise such as low end Prolients • High end Sun and storage equipment Desktop »Full incident lifecycle around hardware break/fix and installs

  31. Routing & Switching Services • PremOne Computers ensures that our customers routing and switching networks remain optimised to support business objectives. • Evaluation of your network capabilities • Assess availability issues such as infrastructure design • Tailored design that customers can use to implement their network • Routing & Switching Implementation • Regular routing & switching health checks

  32. Method of delivery Service Management Service Support Service Delivery

  33. Service Management • Successful implementation of management processes for the support and delivery of services. • Insert management processes here • Insert management processes here • Supported by a best practice framework across 3 defined and integrated areas: • Service Support • Service Delivery • Professional Services • Central components • Service Catalogue • Service Level Management • Underpinning Contracts (OLA’s) • CSIP • AIS

  34. Service Support • Supporting tool ICCM e-Service Desk • Implemented and relational processes • Incident Management • Problem Management • Configuration Management • Change Management • Release Management • Surveys • Skills matrix ownership & development scheduling

  35. Service Delivery • Implemented and relational processes • Service Level Management • Capacity management • Availability Management • Continuity Management • Transition and Transformation • Quality assurance • Reviews, reporting, CSIP & account development • Pre-sales support • Resource Management • Strategy and focus group

  36. Quality standards • Insert quality standards Insert quality logo/s here

  37. Our customers Customers that have chosen PremOne Computers PremOne Computers endorsements Why partner with PremOne Computers?

  38. A selection of companies PremOne Computerssupport Construction and distribution Retail Financial Manufacturing Public Sector Insert Company Logo’s here

  39. Insert endorsement here Name, Position, PremOne Computers PremOne Computers endorsements • Insert endorsement here Name,Position, PremOne Computers Insert company logo here Insert company logo here

  40. Why partner with PremOne Computers? • 10 good reasons why you should choose PremOne Computers to be your IT support partner; • Proven results in the IT support industry • Multi-vendor, Multi-technology • Wide network of highly trained engineers • Tailored SLA's - Fix, Response & Advanced Replacement • UK, Ireland & mainland Europe coverage • 24/7 Service Desk • Attractive margin opportunities on all services • Rapid Response Service • Single point of contact for all related incidents • Flexible and dynamic approach to each contract

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