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SAMEER PAL

SAMEER PAL. CAREER SUMMARY:. Senior Project Manager: 17+ years of international experience in project/program management of large complex turnkey IT projects (>$25M USD )

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SAMEER PAL

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  1. SAMEER PAL CAREER SUMMARY: • Senior Project Manager: 17+ years of international experience in project/program management of large complex turnkey IT projects (>$25M USD) • Developing and overseeing project budgets, schedules and project life cycle to manage all facets of implementation and execution throughout my tenure and currently as a Senior Project Manager in Accenture for last 15+ years • Established new Business Units: Establish P&L targets, program structure, infrastructure and staffing requirements for $10M USD ofnewbusiness spanning across 5 projects • Strong Business & Technology/IT Leader with proven leadership skills across the eco system – vision & strategy, architecture, program management, quality engineering, people development, presales, delivery, consulting, customer relationship management • Business strategist: Plan and manage multimillion-dollar projects, aligning business goals with innovation-driven technology solutions, to deliver better customer experience and competitive offerings, while manging bottom-line targets • Expert in Agile and Waterfall project management methodologies. Known for ability to produce high-quality deliverables that meet or exceed timeline and budgetary targets. • Technology Innovator:Solution and direct innovation-driven programs in areas of intelligent automations, Robotic Process Automations (RPA) and digital transformations, to achieve cost savings and efficiency improvements • IT Service Manager: Apply ITSM principles to plan/manage/improve IT services, actively participate/contribute in release management, change management, problem management, Technical Authority Board, Change Advisory Board, improve customer satisfaction and demonstrate IT value-add to business • Business Analyst: Interfacing with clients for the business requirement gathering, conducting system analysis and finalizing technical / functional specifications SENIOR PROJECT MANAGER PERSONAL DETAILS: 9663520719 palsameer@gmail.com AREA OF EXPERTISE: • Automation (RPA) • Program /Project Management • ITIL Framework • PMP • Agile • DevOps • Service Delivery • Solution Architecture 20% 20% 2 Turnkey Contracts Renewals 5-7% Top Line Growth 8M USD Business Contribution RPA-Based Solutions 10% 30% 20% KEY ROLE (Current): KEY ACHIEVEMENTS: • Consistently achieved an average of 5-7% top line growth and 1-2% bottom-line improvement year-on-year • Contributed in the Business continuity (50M USD) for a period of 4 years through renewals of 2 turnkey contracts • Setup core competency canters (30 resources) to build capabilities in automations & RPA-based solutions to address a business pipeline of over 10M USD • Contributed to business development of about 8M USD, over a span of 5 years

  2. Accenture Services Pvt. Ltd India (Dec’2015 – Till Date) Senior Project Manager Accenture Services Pvt. Ltd India (Jun’2003 – Oct’2013) Software developer | Team Lead | Project Manager KEY FACTORS: Accenture GmbH Germany (Nov’2013 – Nov’2015) Service delivery manager Integra Microsystems Pvt. Ltd India (Feb’2000 – May’2003) Software developer CORE SKILLS: EDUCATION: Center for Development of Advanced Computing (C-DAC) - 1999-2000 Hyderabad, India Diploma in Advanced Computing University of Pune - 1995-1999 Pune, India Bachelor of Engineering (Electronics) CERTIFICATIONS: CAREER TIMELINE:

  3. CURRENT PROFESSIONAL EXPERIENCE: Client: Telia Company AB, one of the largest Telcos in Nordics region Type of project: Complex BSS/OSS Transformation, Data Migration Duration: 12 months (ongoing) Role: Program Manager, Solution Architect • Key Achievements: • Successfully completed a complex BSS/OSS transformation program (worth 10M USD) for mobile stack of applications, with a customer impact of 3.5M • Directed implementation of a DevOps platform in the transformation journey, which helped reduce project costs by 8-10%, while restricting defects leakage to production within 5% • Conducted about 20 demos/awareness sessions with the client, in order to enable organizational change due to the transformation program • Architected a test automation program in a complex application landscape of diverse technologies, which helped the client with an annual OPEX savings of 1M USD • Solutioned and won a post-transformationdeal (worth 2M USD) in the application maintenance space • Setup an offshore innovation team (10 FTE's with an annual investment of about 200K USD), to tap in potential opportunities • Created sales pipeline of 10M USD over the next 2 years • Solutioned the strategy for a complex progressive migration project (worth 12M USD) involving 7M customers • Directed the successful migration of 3.5M customers (so far) with a fallout rate <5% Client: Telefonica Germany GmbH & Co. OHG, second largest Telco in Germany Type of project: Large scale application development/maintenance/operations Duration: 60 months Role: Program Manager, Service Manager & Solution Architect • Key Achievements: • Program managed annual work of >25000 PD’s with an annual revenue of 10M USD (>200 FTE’s), while achieving financial over performance by about 300 basis points • Driven automation in BSS software testing space which helped decrease production issues by 40%, while improving productivity by 7-10% • Directed implementation of automations in the BSS/OSS operations space (typically housekeeping activities), improved operational efficiency by 10% and reduce operational costs by 2-3% • Solutioned and directed the implementation of an automated solution for new product launches, which reduced the launch-time-to-market by >50% • Responsible for application modernization of legacy middleware system, which benefitted the client with an annual OPEX savings of > 1M USD • Solutioned and directed a digital transformation program of legacy CRM system, which improved infrastructure utilization and enhanced customer experience by 15% • Solutioned and directed the implementation of an AI solution in the Payments & Collections department helped reduce fraudulent activities by 20% • Solutioned and directed the implementation of an AI-based self-healing solution in the service assurance space helped improve efficiency by 15% • >50% of the applications were enabled with CI/CD delivery mechanism • Contributed to additional sales worth 5M USD over a period of 3 years 25000 PD’s 2M USD New sales OPEX Savings 3% BSS/OSS 1M USD OPEX savings AI solution Improved margin 3% DevOps platform Automation Innovation team CI/CD delivery 8-10% cost reduction Data migration Test automation program Digital transform 5M USD New sales

  4. Client: Telefonica SA, Spain, largest telco in Spain Type of project: Complex data center migration project Duration: 18 months Role: E2E Program Manager • Key Achievements: • E2E program management for an extremely complex data center migration project involving 200+ servers • Driven the program to success by effective collaboration with various stakeholders in a high-pressure, multi-vendor and multi-cultural environment, while containing project cost variations within +3% • Strategized migration of applications tightly coupled with hardware, while ensuring appropriate data quality checks for critical application data • Responsible for formulating the enterprise level testing strategy and data migration strategy for the transformation project Client: O2 UK, second largest Telco in UK Type of project: Large scale application development/maintenance/operations Duration: 18 months Role: Program Manager, Service Manager & Solution Architect • Key Achievements: • Program managed application development work (>20000 PD/year) with an annual revenue of 5M USD, while achieving financial over performance by 100 basis points • Successfully directed a complex platform upgrade project, wherein the client's service provisioning platform was re-architected and moved over an improved infrastructure solution in order address problems pertaining to obsolescence and disaster recovery, while supporting scalability and enhancing customer experience • Solutioned and directed a program to simplify IT service management, using intelligent BOT-based automated solutions, resulting in 30% reduction of overall production incidents, while improving operational efficiency by 7-10% • Directed a process-driven dedicated program on problem management in a multi-vendor, multi-cultural environment, while achieving a reduction of 40% in the recurrence of existing problems • Led multiple service improvement initiatives powered by data analytics and RPA-based solutions, which helped improve system availability and stability by 20% • Solutioned and directed a business simplification program using customer-centric BOT-based solutions which helped optimize business process efficiency by about 10%, while improving customer satisfaction • Contributed to additional sales worth 1M USD, over a period of 12 months BOT based Automated solution 20000 PD’s Data center migration Improved Efficiency 7-10% Improve System Stability 20% Manage Stakeholder DECLARATION: All the information mentioned in the resume is correct to the best of my knowledge and belief. Date: Place : Test strategy Problem management RPA Based solution IT Service Management 1M USD New sales Data quality

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