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Winning in Hospitality and Retail with LS Retail

Winning in Hospitality and Retail with LS Retail. Denis Potapcik Support Manager. LS Retail - Saga. LS Retail - Today. LS Retail is a 100% ISV company Developing Retail and Hospitality solutions based on Microsoft Dynamics since 1988

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Winning in Hospitality and Retail with LS Retail

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  1. Winning in Hospitality and Retail with LS Retail Denis Potapcik Support Manager

  2. LS Retail - Saga LS Retail - Today • LS Retail is a 100% ISV company • Developing Retail and Hospitality solutions based on Microsoft Dynamics since 1988 • The biggest Retail Software Developer for Microsoft Dynamics • Certified and Tested by Microsoft Dynamics • 120 partners in 60 countries • 60 employees in 8 countries • 2010: • Sales revenues up 45% • 192 new customers • Q1 - 2 2011 • 50% growth in customer licenses • LS Retail is a Member of Inner Circle and President’s Club for Microsoft Dynamics®2011

  3. Close Cooperation with Microsoft • Early Adaptation Beta Program on NAV 2009 (6.0) • Technical Advisory Partner (TAP) AX 2009 (5.0) • ISV Partner Advisory Council (ISV PAC) • Among first of ISV Solutions to become Certified for Microsoft Dynamic (CfDM) and the first Retail Solution • LS Retail AX and LSPOS.NET acquired by Microsoft in July 2009 • LS Retail is a Member of Inner Circle and President’s Club for Microsoft Dynamics®2011 • LS Retail ehf. Gold ERP and Silver ISV Competency Certified

  4. Global Representation and local versions SCANDINAVIA DENMARK, NORWAY, SWEDEN FINLAND, FAEROE ISLAND & ICELAND EASTERN Europe HUNGARY, ROMANIA, POLAND, BULGARIA, UKRAINE, BALTIC, RUSSIA, SLOVENIA, SERBIA, CROATIA AMERICA USA, CANADA & MEXICO MIDDLE EAST DUBAI, LEBANON, SAUDI ARABIA, CATAR NORTH & CENTRAL EUROPE UK, AUSTRIA, BELGIUM, FRANCE, LUXEMBOURG GERMANY, SWITZERLAND & NETHERLANDS SOUTH EUROPE SPAIN, PORTUGAL, ITALY TURKEY, GREECE, CYPRUS ASIA-PACIFIC AUSTRALIA, HONG KONG, SINGAPORE, THAILAND, PHILIPPINES, MALAYSA, INDONESIA, INDIA, CHINA & JAPAN AFRICA SOUTH AFRICA, NORTHERN-AFRICA

  5. Network of Partners- 120 Partners in 60 countries

  6. LS RetailCustomers 1.800 Customers 33.000 Stores 75.000 POS

  7. The LS Retail Partner Program • LS Retail Partner Program has been very successful! • LS Retail • Add-On Program • - Access to attractive solutions • Benefit from LS Retail • investments in R&D • - Larger markets • - Larger customers • - Interested business potential • Attractive revenue • opportunities LS Retail Certification - Corporate training - Marketing support - Tech Support - Visits from LS Retail - Tradeshows - Logos LS Retail Partner Management - Competent partners - Focus on retail - Competitive - No Free Riders - Fair competition - International co-operation - Events

  8. Some Hospitality Customers Great Indian Restaurant

  9. LS Retail Advantage One platform retail operation Simple operation – low cost of ownership Supports your business Food, fashion, DIY, Hospitality, Speciality Information at you fingertips Traceability from General ledger to POS transactions Integrated with MS SharePoint Outlook, Word and Excel Simple integration with other Microsoft products

  10. Are you Customer–Centric? • • Do you keep track of your orders? • • Are your reservations according to special needs? • • Do you have advanced support for delivery service? • • Can you handle individual, combined or split bills? • • What about recipe planning, nutrition and cost management? • • Are you getting information in time for decisions? • • Can you analyze your sales? • • Can your business still grow with minimum effort? • Is the end of day a headache in your business? • • Are your customers satisfied?

  11. LS Hospitality An End-to-End Hospitality Solution Powered by Microsoft Dynamics NAV

  12. LS Hospitality Specifically designed for: • Restaurant fine dining with takeaway • Casual dining such as pubs, bars, cafés and drive-thru • Delivery and takeout with call center • Catering and cafeterias

  13. Restaurant Fine Dining • Guest Tracking • Customer Requests • Prioritizing Food Preparation • Table Reservations

  14. “LS Retail represents a true paradigm shift for Blue Mountain. We can now service our guests with a fully integrated solution replacing what previously required five vertical market applications. We have achieved significant returns but even more importantly, the staff loves it.” John Gowers IT Director Blue Mountain Resorts

  15. Restaurant Fine Dining • Graphic table management – different layouts • Easy to transfer orders between tables or restaurant sections • Splitting the bill by quantity or amount – fast and easy to use

  16. Casual Dining Designed for: • Cafés • Pubs • Fast food restaurant • Drive-thru

  17. Casual Dining • Meal Deals and Offers • Adding Toppings • Wireless at the Table • Drive-thru • Tender and Staff Operations for Greater Speed

  18. Delivery and Takeout with Call Center Order-Taking • Via phone in a Call Center • At the restaurant Delivery • Orders are assigned to drives • Orders can be grouped with grid numbers • Call Center • Delivery andtakeoutoverview to show all open delivery and takeout orders • Delivery andtakeouthistory views posted orders, both completed and cancelled

  19. Catering and Cafeterias With LS Hospitality you can manage a catering business or cafeterias by creating and maintaining recipes and planning meals Meal Planning • Weekly Menu Planner Shows the day plan • Weekly Sales Overview Shows what has been made, sold, the cost and profit Pricing Flexible setup options

  20. “Control is the key to success. It is no secret that a few years ago we would lose 25-30 Million DKR each year on the catering side. We fixed this and it will stay fixed. Therefore, it is important that we can use the system generated data, at any given point, to find the right quality for the correct price. The new system has improved our chances to operate in this way.” PoulJacobsen Director of Finance at Mols-Line

  21. Recipe Management • Effectively manage recipes • Flexible pricing possibilitiesDifferent price for tills and/or menus • Possible to display ingredients to exclude individual ones • Item modifiers

  22. Kitchen Printing • OPOS printers • Windows printers • Kitchen monitors

  23. Clear View - Extensive Reporting • Reporting is based on three levels: • Transaction level • Statistics level • Sales history • AdvancedStatistics module • Contains additional reporting options • Each user can set up a preferred analysis view of the data

  24. LS Retail NAV on an iPad • Restaurant - order taking • Orders printed at the bar or the kitchen • Waiters delivering the orders to the customers • Terminal service device • Wealth of software available for the iPad • Remote-desktop connection tools • Stores data accessed remotely - no risk of losing sensitive data if the device is lost or stolen.

  25. Tailored to your people and your business

  26. LS Retail Solution Insight • Flexible solution architect • (online, offline, mixed and standalone) • Powerful and reliable data replication tool (Data Director) • Dynamic merchandise / item hierarchy level • Replenishment assisting purchasing & warehouse transfers to stores • Stock allocations through X-docking and buyers’ push • Stores / locations profiling and seasons, linking to items • Open-to-Buy • Store Role Center • Dynamic POS interface • Special orders • Franchise Management • Web integrations and Webshops

  27. Uncover the Potential in LS Retail • A proven core retail merchandising system • Solution built on Microsoft Platforms only • Excellent track-record in global retail solutions • Partner Network • Seamless end-to-end • No integration with third party software is required • “Open source” All Investments are protected

  28. Uncover the Potential in LS Retail • Low-costs for long term ownership • Scalable for retail business growth and ongoing expansions • Optimized retail business processes built-in • System resilience aimed for the challenging retail environments

  29. Thank you! Denis Potapcik Support Manager

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