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Association of Washington Public Hospital Districts CEO/Administrators Retreat The Lodge at Suncadia

Association of Washington Public Hospital Districts CEO/Administrators Retreat The Lodge at Suncadia. PHDs in the Public Eye ENGAGING THE OWNERS Ben Lindekugel April 30, 2008. Context. Quality Health Care Will Require Infrastructure; Citizens Mistrust of Public Sector is High and Growing;

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Association of Washington Public Hospital Districts CEO/Administrators Retreat The Lodge at Suncadia

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  1. Association of Washington Public Hospital DistrictsCEO/Administrators RetreatThe Lodge at Suncadia PHDs in the Public Eye ENGAGING THE OWNERS Ben Lindekugel April 30, 2008

  2. Context • Quality Health Care Will Require Infrastructure; • Citizens Mistrust of Public Sector is High and Growing; • Well Publicized Issues Increase Mistrust, Reinforce Assumptions; • Current Public Sector Culture not Geared to Changing Public Perspective; • Public Hospital Districts Suited to Different Approach to Citizen/Resident Partnership

  3. Disconnection Citizens Public Leaders • Mistrust officials • Assume officials are inept &/or wasteful • Assume they are ‘customers’ • Lack Data • Mistrust public • Underestimate public ability to understand • Educate vs engage • Assume they are ‘owners’

  4. Mindset One • Residents Own the Enterprise • Distinguish Customer Perspective from Stockholder Perspective • Ownership Can Lead to Empowerment and Responsibility • We Allow, Even Encourage, Irresponsible Owners • We are Well Positioned to Reverse the Cycle

  5. Mindset Two • Beyond Education to Engagement • It is THEIR Community and THEIR Hospital, What to THEY Want? • Find Visionary Residents to Lead the Conversation; Think Concentric Circles • Consider Community Advisor Program

  6. Mindset Three • Building a Culture of Trust • All the Elements You Need Are There • Start BEFORE you Need Their Vote • Provide Opportunities for Residents to Dream

  7. Instructions • BREAK INTO FOUR GROUPS • SELECT RECORDER/REPORTER • CEO PRESENTS CASE & LEADS DISCUSSION • DISCUSS FOR 20 MINUTES; REPORT OUT

  8. Discussion Questions • CEO Presents Case • Question One: Were there examples of the Mindset Changes (Resident as Owner, Beyond Education to Engagement) that made a difference in the ultimate outcome? • Question Two: In retrospect, what opportunities were there to use the different mindsets which may have had an impact on the outcome?

  9. Association of Washington Public Hospital DistrictsCEO/Administrators RetreatThe Lodge at Suncadia PHDs in the Public Eye ENGAGING THE OWNERS Ben Lindekugel April 30, 2008

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