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The Journey to Successful Telecare Delivery

The Journey to Successful Telecare Delivery . Liz Lewis - Telecare Manager Karen Foster - Business Development Manager. Who are we?. Trading arm of Registered Housing Provider Bringing Housing and Technology together Over 10,000 Telecare Connections Providing: Installation Monitoring

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The Journey to Successful Telecare Delivery

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  1. The Journey to Successful Telecare Delivery Liz Lewis- Telecare Manager Karen Foster- Business Development Manager

  2. Who are we? • Trading arm of Registered Housing Provider • Bringing Housing and Technology together • Over 10,000 Telecare Connections • Providing: • Installation • Monitoring • Responder • Training

  3. The secret of our Success

  4. Housing and Technology • Linking existing services • New Developments • Increasing Awareness

  5. Service Review • Goals • Fit for growth

  6. Striving for Excellence • 2010 first TSA inspection • 2011 TSA additional modules • 2011 National TSA Crystal Award Winner • 2012 Platinum Status TSA to Euro Standards • 2013 TSA Professional of the Year

  7. Gaps • Barriers • Solutions!

  8. The Customer

  9. What else can we do to help? • Monitor the effects of changes in health in order to find the balance in medication levels.

  10. Forging New Partnerships • Healthy Living Pharmacies • Care Providers and Care Homes • Suppliers • Third Sector • Stafford and Surrounds Clinical Commissioning Groups

  11. Taking the Initiative

  12. Thinking Outside the Box

  13. Invest to Save • Working to grow awareness of Telecare we increased referrals to the service by a massive 62%.

  14. Taking the Lead • Priority Lead for Accidents and Falls for the Health and Wellbeing Board • Telecare and Housing Rep for Staffordshire Digital Inclusion Programme Board • New Services

  15. Karen Foster – Karen.Foster@sarh.co.uk Liz Lewis – Liz.Lewis@sarh.co.uk Stafford and Rural Homes You First Service - 0800 111 4554

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