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A case study in elderly homecare - A mismatch of needs with IT technologies

A case study in elderly homecare - A mismatch of needs with IT technologies. Beijing street in Dalian- digital citizens project: A well-known in the mass media as a good example to apply IT in elderly care in China.

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A case study in elderly homecare - A mismatch of needs with IT technologies

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  1. A case study in elderly homecare- A mismatch of needs with IT technologies • Beijing street in Dalian- digital citizens project: A well-known in the mass media as a good example to apply IT in elderly care in China. • Case study was conducted in citizen service center, Beijing street, 2004-07-16 • Interviewed 5 persons (administrator, managers, elderly home, designers), video/audio filmed. • It turned out a failure project – (called shining project) – a mismatch between the right customers’ needs and IT)

  2. The needs of elderly homecare in China • Rapidly aged society – within only 20 years (compare with west countries wmostly within 200 years) with huga population 0.3 • Very poor national resources can be used (with only ??USD compare with western countries ??? USD), no national wide elderly care system and mostly relying on family and private elderly care at home. • Very bad population infrastructure (25% over 60, and 40% under 18, 35% active labor resources – a bottle neck) • Huge population of elderly are living alone home without secured connection outside to get any help from their home.

  3. Key notes from the Borås symposium – Co-design platform for e-services By: Guohua Bai 2004-08-25

  4. E-service Co-design platform – Basic ideas Olov Forsgren, Högskolan I Borås , prof. • Co-design: A new world view of modern society, computer is not what it looks like, it has the embedded historical stories and future consequence reflected from human politics, technology. From the depicting the world as exactly as it seems to co-design the world that suits human needs. • How to do: • 1. Start with asking good questions – does the elderly have swimming pool nearby? • 2. People have different views to what good questions to be answered – elderly need shopping centre nearby. • 3. together the answers can be formed – good e-service What is a co-design platform – a place for easy storing of evaluated answers (services) with related questions(needs). (Evaluated community service as a way to resolve elderly loneness).

  5. Some strategies for codesignBy Lars Albinsson • Some basic challenges to Co-design platform: • how to manage storage and search of answers and solution • legal and sensitiveness • learning and research • project methodologies • Design – dictionary definitions: • A case: SE Banken retail offices to expand from 250 st to 2000 st? how to meet the needs of clients? Different views from different stakeholders (bank staffs, managers, clients, IT dept,etc.), and Co-designers identify the shared view of all. • To create a ideal scenarios: eg., trygg-hansa • Recognizing many conflicts among stakholders and encourage to challenge assumptions (by scenarios).

  6. OAS- a co-design platform By David Rowe, Microsoft EMEA • From Open Source Sharing (OSS) to Open Application Sharing (OAS) – for government • Within conflicts from stakeholders, there must be a commonly shared goals for Co-design • Looking for partner with tangible applications (IMIS example)

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