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Christopher Lewis - EBSCO Information Services Robert Jacobs - Swets

How will subscription agents help you manage your e-resources in a constantly changing information world?. Christopher Lewis - EBSCO Information Services Robert Jacobs - Swets. Agenda. Introduction Assumptions on the role of subscription agents

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Christopher Lewis - EBSCO Information Services Robert Jacobs - Swets

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  1. How will subscription agents help you manage your e-resources in a constantly changing information world? Christopher Lewis - EBSCO Information Services Robert Jacobs - Swets

  2. Agenda • Introduction • Assumptions on the role of subscription agents • How the move to e-resources impacts the library • How the move to e-resources impacts the subscription agent • The constantly changing information world • Conclusion

  3. E resources: The Challenge • Registering for access • Licence terms and restrictions • Provide access (authentication) IP, Athens, URL maintenance • Linking • Administer • Provide support • Evaluate/monitor (user statistics) • Direct Deals • E Books • Federated Search engines ACCESS

  4. Some views on subscription agents ‘I only use subscription agents for my print holdings.’ ‘I can do it all myself and I don’t see why people use subscription agents.’ ‘for the big publishers I prefer to negotiate directly’ ‘subscription agents can’t negotiate electronic licences on my behalf’ What are your views?

  5. Current subscription agent business

  6. More space for …….

  7. ……Today’s online library environment

  8. E resources: That sinking feeling E-access set up Claim resolution Licensing Communication Gateway services License management Support/Problems Linking Register IP recognition Pricing Usage Statistics URL Maintenance Access restrictions Evaluate

  9. License terms Order Trial use Price Pay Assess need/budget IP Addresses Evaluate Register User feedback Proxy Servers Catalogue Usage stats Evaluate Monitor Provide Access Portals/Access lists Downtime analysis Campus authentication Review problems URL maintenance Provide Support Problem log Administer User IDs Hardware needs Admin module information Software needs Preferences (store) Contact info Holdings lists Troubleshoot/ triage Access restrictions Claiming View rights for use E-resource life cycleLibraries Acquire

  10. License terms Order Trial use Price Pay Assess need/budget IP Addresses Evaluate Register User feedback Proxy Servers Catalogue Usage stats Evaluate Monitor Provide Access Portals/Access lists Downtime analysis Campus authentication Review problems URL maintenance Provide Support Problem log Administer User IDs Hardware needs Admin module information Software needs Preferences (store) Contact info Holdings lists Troubleshoot/ triage Access restrictions Claiming View rights for use E-resource life cycleLibraries Acquire

  11. Managing ‘E’ access Without A Subscription Agent

  12. E-resource life cycleLibraries License terms Order Trial use Price Pay Assess need/budget IP Addresses Evaluate Register User feedback Acquire Proxy Servers Catalogue Usage stats Evaluate Monitor Provide Access Portals/Access lists Downtime analysis Campus authentication Review problems URL maintenance Provide Support Problem log Administer User IDs Hardware needs Admin module information Software needs Preferences (store) Contactinfo Holdings lists Troubleshoot/ triage Access restrictions Claiming View rights for use Processes introduced for E-resources

  13. Managing ‘E’ access With A Subscription Agent

  14. E-resource life cycleLibraries License terms Order Trial use Price Pay Assessneed/budget Evaluate IP Addresses Register User feedback Acquire Proxy Servers Usage stats Catalogue Evaluate Monitor Provide Access Portals/Access lists Downtime analysis Campus authentication Review problems URL maintenance Provide Support Problem log Administer User IDs Hardware needs Admin module information Software needs Preferences (store) Contact info Holdings lists Troubleshoot Access restrictions The Agent Claiming View rights for use The Library

  15. Some agent solutions for the ‘E’ life cycle • Content on agents journal service. Saves time and reduces the need to fill in licence and registration agreements. • Access and registration manager • Usage statistics. • Working with publishers to achieve standardised licence and registration agreements. • Improving linking • Dedicated customer service and authentication support. • Support with online packages and management of invoices MANAGE

  16. Publisher ‘E’ Packages deals • Based on 2006 subscriptions through Swets… • 1,799 different packages available • Average package subscription price 14 times higher than ‘regular’ average subscription price • Most expensive package – £3.4 million • Cheapest package - £10.29 ( Swimming World and Junior Swimmer, Swimming Technique & Swim Magazine!)

  17. ‘E’ through the agent: Benefits to libraries • Cost effective ‘E’ solutions • Saving time and money • Complete overview of publisher offers and pricing • Updates and alerting services • Customer service support (one contact) • ‘E’ management/package support • Single contract for orders and payments • Comprehensive reporting for collections and budgeting • Training • ‘E’ resource tools to help acquire, manage and access content ‘E’ SOLUTIONS

  18. ‘E’ through the agent: Benefits to publishers • Cost savings • Dedicated customer support through the agent • Payments sent in advance • Bulk orders and payments • Local staff speaking local language • ‘E’ journal licensing coordination • ‘E’ package management • Training customers • Promoting services to an extensive customer base • Publisher service support and hosting sites SUPPORT

  19. Information for managing ‘E’ resources • Agents hold over 2 million price entries, updated annually. • Options include: • Regular subscription prices • Tiered prices differing per publisher, based on e.g.: • Type of customer • Type of institution • Number of (relevant) FTEs • Carnegie classification • Usage • Bundled prices • Archive prices • Deep Discount Prices • Membership prices • Consortia prices • One year vs multiple year prices • Special prices for developing countries • … & the list goes on!

  20. What percentage of your budget do you approximately spend with [agents and publishers]: From Swets customer survey (March 2006)

  21. How important do you find the following roles for an agent in electronic deals? From Swets customer survey (March 2006)

  22. Subscription value by publisher Value in GBP Publishers

  23. Conclusion and future developments Continue to develop the relationship with agent and publisher. Licence management Working with all parties to achieve a common goal Support for both publisher and library Promote services Continue to offer Cost effective solutions for ‘E’ Federated search engines ‘e’ books and new services For existing customers to be more aware of what the agent can/is doing Continue to develop ‘E’ management tools

  24. Thank you Questions?

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