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ID Badge Help Desk

ID Badge Help Desk. By Jeana McCants Velocity Credit Union Austin, Texas. INTRODUCTION. Security concern created by rapid growth No procedure to monitor on-site activity by: Employees Vendors / Contractors Visitors Decided on mandatory picture ID badges / key cards.

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ID Badge Help Desk

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  1. ID Badge Help Desk By Jeana McCants Velocity Credit Union Austin, Texas

  2. INTRODUCTION • Security concern created by rapid growth • No procedure to monitor on-site activity by: • Employees • Vendors / Contractors • Visitors • Decided on mandatory picture ID badges / key cards.

  3. Temporary ID badges needed for: • New employees • Employees who forgot / lost theirs • Visitors to access secured areas • Vendors / Contractors • Required central system to track temp. badges • When issued / returned • Issued to whom • 7 days from concept to implementation

  4. RATIONALE AND OBJECTIVES • 2 year period of rapid growth • 60% increase in employees • Doubled number of branches • Increased vendor / contractor presence • Must be able to account for all persons on premises, at any branch, at all times. • Cost should be minimized

  5. Needed temporary badge process owner • Only part-time security personnel available • No single department could provide central control • Process couldn’t adversely impact operations • Help Desk module could be configured to fit our needs

  6. DESCRIPTION OF FUNCTIONALITY • Reviewed ID Badge process flowchart

  7. Determined minimum system functionality requirements • Issuing a temporary badge to a current employee / vendor / visitor • Request vendor be placed on the Approved Vendor List • Reissue lost employee ID badge with supervisor approval

  8. Decided which employees would need access to help desk – designated as technicians. • Established Issue Types to be created • Temporary Badge – Employee • Contractor Badge • Visitor Badge • De-activate / Reissue • New Contractor Request

  9. Monitoring vendors on-site • Wanted ability to select vendor name from “Requestor” drop down list • Created portal User IDs for vendors • Grouped vendor names by filling in last name field with “-Contractor”.

  10. Physically identifying employees and vendors • Utilize employee photo function in portal • Create vendor photo albums as web pages

  11. Developed step-by-step end-user instructions • Created “Facilities” page • My Work Orders island • Documents List island (instructions) • List of Links Island (links to photo albums) • Trained employees on new procedure

  12. My Work Orders island on the Facilities Page

  13. Document List island on the Facilities Page

  14. List of Links island with vendor photo index

  15. How to record the issuing of a temporary badge

  16. CONCLUSION • End-user participation • Employees learned new procedure quickly • Utilized on a daily basis • Better results than anticipated • Increased employee awareness of portal • Increased security • Collaboration between branches • Permanent record of issued badges

  17. Significant cost savings • No additional personnel required • No additional expense past module purchase • No intensive training necessary

  18. THANK YOU

  19. Project Team Members Jeana McCants Neil Crump

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