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RESIDENT TRAINING ON LINE & BEYOND New Resident Orientation and Safety Training

RESIDENT TRAINING ON LINE & BEYOND New Resident Orientation and Safety Training At The University Apartments Texas A&M University Presenters: Joni Page Cook and Kate Kiernat ACUHO-I Apartments Conference October 5-7, 2008. University Apartments New Resident Check-In Checklist

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RESIDENT TRAINING ON LINE & BEYOND New Resident Orientation and Safety Training

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  1. RESIDENT TRAINING ON LINE & BEYOND New Resident Orientation and Safety Training At The University Apartments Texas A&M University Presenters: Joni Page Cook and Kate Kiernat ACUHO-I Apartments Conference October 5-7, 2008

  2. University Apartments New Resident Check-In Checklist Completed By Completed Date Task • _________ ____________ Application received and filed • _________ ____________ Assignment made and student called  _________ ____________ Deposit received, receipted and filed  _________ ____________ Lease signed, copy given to resident and filed  _________ ____________ Personal data/emergency contact form completed and filed  _________ ____________ If International: Copy of I-20 filed • _________ ____________ If Married: Copy of marriage license filed  _________ ____________ If Children: Copy of birth certificate(s) filed  _________ ____________ On-line orientation completed and logged in database  _________ ____________ Check-in date/time confirmed, R.A. available for check-in  _________ ____________ Check-in packet given to primary tenant (minimally contains  listserv information,  parking information,  UACC information,  UA Handbook,  heater instructions,  stove instructions,  UA map and  UA Newsletter) Res signature __________ Date _______  _________ ____________ Rent/Utility price card given to resident  _________ ____________ Mail box combination given to resident • _________ ____________ Telephone number given to resident  _________ ____________ Video/Movie pass given to resident  _________ ____________ Apartment orientation given by check-in staff (minimally includes a physical demonstration of the  Gas/CO monitor,  smoke detector,  wall heater,  air conditioner and  stove, plus an awareness of the  safety stickers) Res signature ________ Date _______  _________ ____________ Apartment inventory completed by resident and check-in staff  _________ ____________ Apartment key(s) given to resident  _________ ____________ Inventory and Checklist given to Office Manager by check-in staff  _________ ____________ Resident records updated in apartments database Office Manager signature of completion _______________________________ Date __________

  3. Acknowledgement of Resident's Responsibility • Students residing in the University Apartments are responsible for abiding by all Federal, State and local laws, as well as all Texas A&M University Student Rules and all rules and procedures set forth by the Department of Residence Life. • Students are responsible for the behavior of their family members and/or guests at all times and are obligated to inform them of all University and University Apartment rules and regulations. • Violations of rules or regulations by a family member and/or guest may result in disciplinary action against both the student and the family member or guest. More information can be found in the University Apartments Handbook at http://reslife.tamu.edu/download/publications/handbook_ua.pdf and Student Rules at http://student-rules.tamu.edu/ By clicking the button below, you are acknowledging that you have read and understand your responsibility for yourself and your family members and/or guests regarding University and University Apartment rules and regulations as stated above and in your University Apartment Contract. If you do not understand, or you have questions regarding your responsibility for your family members and/or guests, contact the University Apartments Office at 979.845.2261 or university-apartment@housing.tamu.edu. YES, I understand my responsibility

  4. Section 1: Child & Household Safety Questions? Contact Us! If you have question about the information presented in this Online Orientation, please contact the University Apartments Office by phone at 979.845.2261 or email at university-apartment@housing.tamu.edu. Contents: • Child Supervision • Candles & Safety • Disposal of Trash • Electrical Power Strips • Exits • Garbage Disposals • Mold & Mildew • Cooking & Safe Food Handling Guidelines • Emergency Phone Numbers • Non-Emergency Phone Numbers • Emergency Phone Locations • University Apartments Contact Telephone Numbers

  5. Section 1: Child and Household SafetyChild Supervision Guidelines for Supervision of Children: • Supervise your child at all times. • Staff members are required to abide by the Texas reporting laws for abusive and neglectful supervision. Texas Family code defines neglectful supervision as placing a child in or failing to remove a child from a situation that requires judgment or actions beyond the child’s level of maturity, physical condition, or mental abilities. • Parents or caregivers are responsible to see that proper supervision is provided for all children. • It is recommended that children not be allowed to play outside after dark without supervision. Young children should never be allowed to roam freely and are not allowed in the Community Center, laundry facilities, or play areas without supervision. • Children 12 and under must be accompanied by a parent or caregiver at all times while at the University Apartments Community Center. • Parents and caregivers must provide reasonable supervision of their children based on age and any special consideration, such as physical or mental disabilities. Failure to supervise children • If young children are found without proper adult supervision the parent or caregiver will be contacted by staff. Parent or caregiver should be prepared to show identification. If the parent or caregiver can not be located, the University Police will be contacted. The University Police will determine if Texas Department of Family and Protective Services: Child Protective Services (CPS) will need to be contacted. • Incidents involving children injured as a result of being unsupervised will be investigated by the University Police Department and referred to the Texas Department of Family and Protective Child Services. • Parents or caregivers can be arrested and taken to court for inadequate child supervision that jeopardizes a child's safety. The primary resident may face judicial charges.

  6. Section 1: Child and Household SafetyCandles & Safety Candles are a growing cause of home fires - and home fire deaths. A candle is an open flame that can easily ignite combustible material. Safety Tips: • Never leave a burning candle unattended. • Extinguish candles when you leave your apartment or go to sleep. • Keep candles at least twelve inches away from anything that can burn. • Do not place lit candles in areas where drafts/wind can bring items in contact with the flame. • Keep candles away from flammable liquids. • Use candle holders that are sturdy, won’t tip over easily, are made from a material that can’t burn, and are large enough to collect dripping wax. • Place candle holders on a sturdy, clean surface — away from edges and any place where they could be knocked over by kids or pets. • Do not leave the room until wicks have stopped glowing. • Avoid using candles during a power outage. Have a flashlight/torch and battery-powered lighting on hand for emergency lighting. • Never leave a child unattended in a room with a burning candle. • Don’t allow children to burn candles in their bedrooms. • Don’t let children play with candles or dripping wax – or with materials that could catch fire while near candles. • Store matches and lighters up high and out of children’s sight and reach, preferably in a locked cabinet.

  7. Section 1: Child and Household SafetyElectrical Power Strips • Multiple plug adapters and extension cords are not permitted because of fire hazard. • When additional electrical outlets are needed, residents should use United Laboratories (UL) approved electrical power strips with built-in circuit breakers. Acceptable NOT Acceptable

  8. Section 1: Child and Household SafetyMold & Mildew • Humidity inside buildings in Texas is often high which encourages the growth of mold and mildew. Mold is a fungus that produces spores that float and spread easily through the air. These spores can cause allergic reactions and other health issues. Mold and mildew grow in areas that are dark and moist. • Suggestions Regarding The Prevention And Treatment Of Mold And Mildew: • Keep everything clean, well lit and dry. • Hang up damp towels and clothes to dry completely. • Leave the bathroom door and shower curtain open to allow the walls to dry after showering. • Select cleaning products specifically designed to treat/prevent mold and mildew. • Use a weak solution of bleach and water to clean mold and mildew. NEVER mix bleach and ammonia, as this creates dangerous fumes. • Clean shower curtains in a washing machine with bleach, detergent and warm water. Check to be sure your shower curtain is appropriate for the washing machine.

  9. Section 1: Child and Household SafetyCooking & Safe Food Handling • Safe steps in food handling, cooking, and storage are essential to prevent foodborne illness. You can not see, smell, or taste harmful bacteria that may cause illness. In every step of food preparation you should follow a few simple guidelines provided by the United States Department of Agriculture (USDA) regarding how to keep your food, your family and yourself safe. • CLEAN - Wash hands, cooking utensils and food preparation surfaces often. Consider using paper towels. If using cloth towels, wash them often in hot water. • SEPARATE - Don't cross-contaminate. Keep raw meat, poultry, fish and their juices away from other foods when storing foods and when preparing foods. • COOK - Cook to proper temperatures. Roasts and steaks should be cooked to 145°F. Cook ground meat to at least 160°F. Cook whole poultry to 180°F. • CHILL - Refrigerate perishable foods promptly. Refrigerate or freeze perishable food, prepared food and leftover food within two hours. Refrigerators should be set at 40°F and the freezer unit at 0°F. • For further information, contact USDA Partnership for Food Safety Education at http://www.fightbac.org/.

  10. Section 1: Child and Household SafetyEmergency Phone Numbers To report an emergency: Dial 911 if: You are OFF CAMPUS, dialing from a cell phone, or dialing from a "blue light" phone. Dial 9-911 if: You are ON CAMPUS (including your apartment). Dial 911 or 9-911 as indicated above to: Report a crime in progress Report a situation requiring an ambulance Report fires When calling 911, it is important that you remain on the line, even if you dial in error. If you dial in error and the call goes through and you didn't stay on the line, the dispatcher is required to send police to the location from which the call came to confirm that no emergency exists. Remember, 911 and 9-911 are for EMERGENCIES ONLY! It is a crime to willfully use the 911 system for purposes other than to report an emergency. Parents should teach their children what to dial to report an emergency.

  11. Section 2: Natural Gas, Fire & Weather Safety • Questions? Contact Us! • If you have question about the information presented in this Online Orientation, please contact the University Apartments Office by phone at 979.845.2261 or email at university-apartment@housing.tamu.edu. • Note: When accessing the pages containing video, you may have a Security Information window popup asking if you want to display the non-secure items. You can answer either YES or NO. Either will allow you to be able to view the video. • Contents: • Natural Gas Safety • Fire Safety • Weather Safety • Quiz (covers Sections 1 and 2)

  12. Section 2: Natural Gas, Fire & Weather SafetyNatural Gas Safety Locate this sticker on the back of your apartment entrance doorand review the information periodically.

  13. Section 2: Natural Gas, Fire & Weather SafetyFire Safety Locate this sticker on the back of your apartment entrance doorand review the information periodically.

  14. Section 2: Natural Gas, Fire & Weather SafetyWeather Safety Locate this sticker on the back of your apartment entrance doorand review the information periodically.

  15. Congratulations! • You have completed Section 2 of the New Resident Orientation & Safety Training. Choose what you would like to do next: Take the quiz? Continue by choosing another section from the menu, Submit an optional evaluation, Logout of the online orientation at any time by clicking on LOGOUT at the bottom of the left-hand menu and closing your browser.

  16. 1. Children under what age must be accompanied by a parent or caregiver at all times while at the University Apartments Community Center? a.) 12b.) 8 c.) 10 d.) 14 2. If young children are found without proper adult supervision who might staff contact? a.) The parents or caregivers b.) University Police c.) Texas Department of Family and Protective Services Child Protective Services d.) Any of the above depending on the circumstances 3. How far should candles be kept from anything that can burn? a.) 36 inches b.) 6 inches c.) 3 inches d.) 12 inches 4. What is the best option for lighting during a power outage? a.) Candlesb.) Flashlights (torch)c.) Natural moonlightd.) All of the above 5. Which of the following can not be discarded in trash dumpsters? a.) Motor oil b.) Gasoline c.) Batteries d.) All of the above 6. How often does the Brazos Valley Solid Waste Management Agency sponsor household hazardous waste collection days? a.) Twice a month b.) Twice a year c.) Twice a semester d.) Twice a week 7. Which of the following are exits and must not be blocked? a.) Stairwaysb.) Walkwaysc.) A door that leads to the outside of your apartment d.) All of the above

  17. 8. Which of the following are acceptable places to store bicycles in University Apartments? a.) Breezewaysb.) Walkwaysc.) Both A and Bd.) Neither A nor B 9. Which of the following is acceptable to grind in the garbage disposal? a.) Riceb.) Corn cobsc.) Greased.) None of the above 10. Which of the following is a rule for using the garbage disposal? a.) It is better to run hot water b.) It is better to run cold water c.) Run either hot or cold water d.) Don’t run the water while using the garbage disposal 11. Where will you find a sticker providing information on how to operate the garbage disposal? a.) The inside of your apartment entry doorb.) On the kitchen wall near the garbage disposalc.) At the Community Center main officed.) On the bottom of the garbage disposal 12. Which of the following should you do to prevent mold and mildew? a.) Leave the bathroom door and shower curtain open after showeringb.) Hang damp towels to dryc.) Occasionally wash the shower curtain with bleachd.) All of the above 13. Perishable food should be refrigerated or frozen within how many hours? a.) 4 b.) 1 c.) 2 d.) 3 14. What is the difference between the emergency telephone numbers 911 and 9-911? a.) You dial 911 if you are off campus or calling from your mobile phone and 9-911 if you are on campus b.) One is for emergencies and one is for non-emergenciesc.) One is to call maintenance and one is to call the policed.) There is no difference

  18. 15. Which of the following is an emergency? a.) A crime is in progress b.) Property has been stolen c.) Someone needs assistance to unlock a car d.) Someone is seeking information 16. Which of the following is true of "Blue Light" phones? a.) They can be used to make emergency calls b.) They can be used to make non-emergency callsc.) They are located across campusd.) All of the above 17. If you smell natural gas, which of the following should you do? a.) Evacuate your apartment and stay outside until you are told it is safe to re-enter b.) Evacuate your apartment and call 845-4311 or 9-911 or 911from outside of your apartment c.) Extinguish all open flames before leaving your apartment d.) All of the above 18. Which of the following is safe to use if you smell natural gas? a.) Light switches c.) Electrical appliances d.) None of the above 19. What does your NightHawk Gas Monitor check for? a.) Carbon monoxide b.) Explosive gases c.) Neither A nor B d.) Both A and B

  19. 20. What does PASS stand for when operating a fire extinguisher? a.) Pull, Aim, Squeeze, Sweepb.) Push, Alter, Swap, Sweepc.) Push, Align, Send, Soundd.) Pull, Aim, Send, Sound 21. What will Texas A&M’s lightning prediction system do when lightening is likely to strike? a.) A horn will blast for 15 secondsb.) A weather balloon will be releasedc.) A bell will chime 15 timesd.) A drum will beat 15 times 22. What does it mean if a storm watch is issued? a.) Severe weather may occurb.) Severe weather is occurringc.) Severe weather has just passedd.) Severe weather is not probable

  20. Section 3: Operation & Safety of Gas & Electric Appliances In this Section you will watch videos about appliances specific to the apartment you will be living in and take a short quiz following each video segment. You will need to pass the quiz with 100% accuracy. You may take the quiz as many times as necessary. Click on the apartment complex in which you live:

  21. Section 3: Operation & Safety of Gas & Electric AppliancesHensel Apartments • Review all of the audio and video files listed below. When you have finished reviewing all of them, you will be directed to complete a quiz. You must pass the quiz with 100% accuracy. You may take the quiz as many times as needed to pass. Use the left-hand menu to review any of the material before retaking the quiz. • To view the first video, click Next >> at the bottom of this page. • Note: You will need audio capabilities (i.e., speakers, headphones) when viewing the videos. • Note: When accessing the pages containing video, you may have a Security Information window popup asking if you want to display the non-secure items. You can answer either YES or NO. Either will allow you to be able to view the video. • Contents: • Gas Stove Operation • Gas Stove Safety Guidelines • Gas Oven Operation • Gas Broiler Operation • Gas Oven and Broiler Safety Guidelines • Gas Wall Heater Operation • Gas Wall Heater Safety Guidelines • Quiz

  22. Hensel Apartments 1. What should you do if the burner on the stove doesn’t light? a.) Turn the knob to warmb.) Turn the knob to off, wait five to ten seconds, and turn it to the "lite" position againc.) Try it a second time, and if it doesn’t light, turn it to the "off" position and call the maintenance department for helpd.) b and c 2. Which of the following is the appropriate flame size for a burner on the stove? a.) As small as possibleb.) One that does not extend beyond the edge of the cooking utensilc.) As large as possible d.) The size it is when it first ignites 3. Which of the following is a safety guideline for use of your gas stove? a.) Do not leave unattended b.) Never cover elements with aluminum foil c.) Do not heat unopened food containers d.) All of the above 4. You must have the knob in what position to initially light the burner flame? a.) On b.) Off c.) Lite d.) Cook 5. What setting should the oven knob be set at to operate the broiler? a.) Warm b.) High c.) Fry d.) Broil 6. Where is the broiler located? a.) At the bottom of the ovenb.) On the stove top c.) On the side of the oven d.) In the back of the oven

  23. Hensel Quiz Continued 7. Which of the following is appropriate to use in a broiler? a.) Plastic storage containers b.) A frying pan c.) The pan that comes with your broilerd.) A kettle 8. Which knob turns on the broiler? a.) The left front knobb.) The right rear knobc.) The oven knobd.) The left front knob 9. Which of the following is a safety guideline for use of your broiler? a.) Do not broil with the oven door openb.) Do not use the broiler area for storagec.) Use only the pan that comes with the broilerd.) All of the above 10. How long will it take for your oven to reach the desired temperature? a.) 10-15 minutesb.) 20 minutesc.) Less than 5 minutesd.) You don't have to wait at all 11. What indicates that the flame is about to light? a.) A blinking lightb.) A clicking soundc.) A buzzer soundd.) A knocking sound 12. If your oven doesn’t warm up, what should you do? a.) Unplug it b.) Do not attempt to use it and call the maintenance department c.) Wait 20 minutes and try it again d.) Go out to eat

  24. Hensel Quiz Continued 13. A clicking noise means your stove is attempting to light. However, if the clicking continues for more than five seconds, it means something is wrong. What should you do? a.) Wait 20 minutes and try it again b.) Turn it off and call the maintenance c.) Unplug it d.) Go out to eat 14. Which of the following is a safety guideline regarding your gas heater? a.) Keep two feet away from it when it is on b.) Do not block airflow around it when it is on c.) Do not store flammable items near it d.) All of the above 15. What is the first step to lighting your gas heater? a.) Turn the valve so it is in line with the pipeb.) Adjust the flamec.) Listen for the sound of gas flowingd.) None of the above 16. Where are the instructions for operating your gas heater? a.) On the side of the heater b.) In the student handbookc.) On the University Apartments website d.) On the back on your apartment door 17. What position must the control knob be on in order to light your gas heater? a.) High b.) Low c.) Medium d.) Pilot

  25. Section 4: Car Seat & Safety Belt Training • While the following information is not a required portion of this online training, we strongly recommend that residents with children review this information. • Navigation: • The main navigation is the menu at the left of each page. The blue background indicates the current section you are in and provides links to each page in that section. • The navigation at the bottom of each page allow you to: • << Back - Go to the Previous Page • Next >> - Go to the Next Page • Questions? Contact Us! • If you have question about the information presented in this Online Orientation, please contact the University Apartments Office by phone at 979.845.2261 or email at university-apartment@housing.tamu.edu. • Contents: • Child Safety Seat Videos • Child Safety Seat Laws Website and Poster • Note: You will need audio capabilities (i.e., speakers, headphones) when viewing the videos.

  26. Section 5: Important Information About Living in the Apartments • While the following information is not a required portion of this on-line training, we strongly encourage you to take a few minutes to review it. • Navigation: • The main navigation is the menu at the left of each page. The blue background • indicates the current section you are in and provides links to each page in that section. • The navigation at the bottom of each page allow you to: • << Back- Go to the Previous Page • Next >> - Go to the Next Page • Questions? Contact Us! • If you have questions about the information presented in this Online Orientation, please contact the University Apartments Office by phone at 979.845.2261 or email at university-apartment@housing.tamu.edu • Contents: • Community-Oriented Police Services (COPS) Program • Obscene Phone Calls • Neighbor Conflicts • Entry of Maintenance Personnel Into Apartments • Pest Control • Toilets • Apartment Features • Important Apartment Rules

  27. Section 5: Important Information About Living in the ApartmentsCommunity-Oriented Police Services (COPS) • The University Police Community-Oriented Police Services (COPS) Office is located next to the Maintenance Office at 225 Calvin Moore. • Contact Information:845.3463http://reslife.tamu.edu/cops/ (COPS website) http://www.tamu.edu/upd/ (UPD website) • COPS offers the following services: • Education programs • Personal safety awareness • Drug and alcohol awareness • Theft/burglary prevention • Sexual assault prevention • Property engraving • Child safety seat inspection • Safety concerns • Security concerns • Educational resources • General questions

  28. Section 5: Important Information About Living in the ApartmentsEntry of Maintenance Personnel into Apartments • Resident’s shall permit maintenance workers to enter their apartment without prior notice during reasonable hours when entry is necessary to provide efficient maintenance service such as repairs, work order requirements, or improvements. • Normally, repairs will be made during regular office hours (8a.m. – 5 p.m.); however, emergency repairs and maintenance may occur at any time. • Reasonable attempts will be made to notify residents before maintenance personnel enter an apartment except in case of emergency.

  29. Section 5: Important Information About Living in the ApartmentsPest Control • To provide insect control for the apartments, certified pest control personnel will treat all apartment units on a quarterly schedule. • This service is FREE for all residents. • Treatment notices will be posted on resident’s apartment doors at least 48 hours in advance of a scheduled treatment. • Call University Maintenance to treat pest problems that occur between treatments. • Empty garbage cans nightly, keep food in sealed plastic containers and maintain a clean apartment to reduce the potential of having pests in your apartment.

  30. Smoke inside their apartment or any Texas A&M University building Paint or alter the apartment Remove furniture from the apartment Use contact (sticky) paper to line cupboards Sublease the apartment Install their own personal window unit air conditioner, dishwasher, and any type of space heater. Clothes washers and dryers are not permitted in Avenue A and College Avenue apartments. Store property outside of their apartment Have halogen lamps as they are a fire hazard because the bulbs burn hotter. (See http://www.cpsc.gov/library/halogen.pdf). Solicit door to door (see http://student-rules.tamu.edu/rule39.htm) Possess or use weapons, fire arms or explosives Have possession or use of illegal drugs Physically assault anyone Use any form of harassment Put up an antenna or satellite dish Conduct business from an apartment Put up outside signs or banners Wash cars on the University Apartment premises Have pets except: fish aquariums (20 gallon maximum), small caged birds, and guide or service animals Section 5: Important Information About Living in the ApartmentsImportant University Apartment Rules A Resident May Not...

  31. What about current residents? We required all current student residents to take the training and pass the quizzes Compliance took about 4 months and sending several through the judicial process.

  32. Orientation and Safety TrainingOnline Evaluation Please assist us by completing the following evaluation. 1. How long did it take you to complete the required safety training?Less than 30 minutes 30-45 minutes 45-60 minutesMore than an hour For the following questions, indicate whether you strongly agree, agree, somewhat agree, or strongly disagree with each statement. 2. The online training instructions were clear and the process was easy to complete.Strongly agreeAgreeSomewhat AgreeStrongly DisagreeComments: 3. The online training provided information that will be helpful to me.Strongly agreeAgreeSomewhat AgreeStrongly DisagreeComments: 4. I feel more comfortable about living in University Apartments now that I have completed the online training.Strongly agreeAgreeSomewhat AgreeStrongly DisagreeComments: 5. Will you review the next optional section (Additional Important Information About Living in University Apartments?) YesNoI will review it in the Student Handbook 6. Will you encourage your family members to review this orientation?YesNo 7. Would it be helpful to have this orientation in languages other than English? If so, what language(s) would you like to see?NoYes, in the following languages:

  33. Contact Information Joni Page Cook jonip@housing.tamu.edu Kate Kiernat katek@housing.tamu.edu http://reslife1.tamu.edu/ua/orientation/

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