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Tietojohtaminen ja hypermedia

Tietojohtaminen ja hypermedia. 14.11.2001 Tuija Helokunnas. Sisältö. Tietojohtaminen Tietämyksen hallinnan peruskäsitteitä Uuden tiedon syntyminen Organisaation kolme ulottuvuutta Tietoverkot tietämyksen hallinnassa. Tietojohtaminen. Tietoturvallisuuden johtaminen. Tiedon johtaminen

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Tietojohtaminen ja hypermedia

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  1. Tietojohtaminen ja hypermedia 14.11.2001 Tuija Helokunnas

  2. Sisältö • Tietojohtaminen • Tietämyksen hallinnan peruskäsitteitä • Uuden tiedon syntyminen • Organisaation kolme ulottuvuutta • Tietoverkot tietämyksen hallinnassa

  3. Tietojohtaminen Tietoturvallisuuden johtaminen Tiedon johtaminen liiketoiminnassa Sähköinen liiketoiminta Ohjelmisto- liiketoiminta Tietoyhteiskunta

  4. eBusinessInformation Management in Business • Knowledge is critical success factor • Production of information products • eBusiness • new business processes and models • product differentiation • minimisation of transaction costs • customer relationship management

  5. Software BusinessInformation Security Management • Development, delivery, acquisition and maintenance of software • Management, planning and implementation of large information programs • Use of ICT systems in collaboration support and competence development • Management and planning of the security of information systems

  6. Knowledge Economist: Resource Philosopher: Mental models, definitions IT expert: Data & information management Psychologist: Interaction and learning process

  7. Definition of Knowledge • Justified true belief (Platon) • Mix of framed experience, values, contextual information and expert insight • Is embedded in • documents • organizational routines • processes • practices • norms (Davenport & Prusak 1998: Working Knowledge) • Knowledge lives in people (www.ibm.com)

  8. Data, Information, Knowledge I will select the following courses this Autumn…because I need to understand … KNOWLEDGE - analysed, - understood and - balanced information Information and KM Courses: 2920020 Basics of Information… 2920299 Advanced Course on KM … ... INFORMATION DATA 2920020 29127 29889 2920021 29142 29120

  9. Knowledge Types • Tacit knowledge • know-how • mental models, beliefs, perceptions • not easily visible or expressible • "We can know more than we can tell" • Explicit knowledge • formal and systematic • expressed in words and numbers (M. Polanyi 1966: The Tacit Dimension) • Implicit, emerging, intuitive, potential, ... knowledge

  10. Knowledge Management (KM)- Competence Management • Focuses on ways of sharing and storing the knowledge of individuals, as a means of improving the competency, speed, efficiency - and profitability - of the larger whole (www.ibm.com). • Is about connecting people to people and people to information to create competitive advantage (www.print.com)

  11. How Is Knowledge Created? • Theory by Nonaka & Takeuchi 1995: The Knowledge Creating Company: • Knowledge conversion: Social interaction between tacit and explicit knowledge • Knowledge conversion is interaction between individuals • Organisational knowledge is based on tacit knowledge of individuals

  12. Four Modes of Knowledge Conversion To Tacit knowledge Explicit knowledge From Tacit knowledge Socialization Externalization Explicit knowledge Internalization Combination • (Nonaka & Takeuchi 1995: The Knowledge Creating Company)

  13. Contents of Knowledge To Tacit knowledge Explicit knowledge From Socialization Sympathized Knowledge Externalization Conceptual Knowledge Tacit knowledge Explicit knowledge Internalization Operational Knowledge Combination Systemic Knowledge • (Nonaka & Takeuchi 1995: The Knowledge Creating Company)

  14. The Three Dimensions Of an Organisation Dynamic Mechanistic Organic • (Ståhle & Grönroos 1999: Knowledge Management, • 2000: Dynamic Intellectual Capital)

  15. KM in the Corporate Environments • Mechanistic environment • Quality systems and manuals • Organic environment • Quality Management Programmes • Knowledge arises from dialogues • Joint discussions to reach consensus • Dynamic environment • Controversies & dialogues create chaos • Innovation management

  16. Knowledge Management - Collaboration Teaching, explaining Thoughts Ideas, Comments, Critics Standards, Documents Values, Handbooks,... Means for sharing explicit knowledge Means for sharing implicit & tacit knowledge Working together to achieve a shared goal

  17. How is Knowledge Found? • Codification:IT is used to build a corporate memory where all knowledge on problem solving situations is carefully stored for reuse • Personalisation:IT is used mainly as a means for communication to enable creation of new knowledge (Hansen et al.1999)

  18. Organization Memory • Customer Relationship Managament System • Fault Management System • Customer Problem Solving System

  19. Organise Personalise Publish Document management Web ERP- database Groupware Datawarehouse M&S database Concept of an Enterprise Portal Users Portal Portal server Text search Metadata Access Data Source B. SzuprowiczImplementing Enterprise Portals 2000

  20. Case: Partnering via Extranet system requirements component delivery from factory system assembly component order system manufacturer component manufacturer system manufacturer

  21. Knowledge Management Applications • A lot of redundant www applications and knowledge bases • Access rights restrict even the necessary use of knowledge sources • Can we trust in the contents of the knowledge sources? • a lot of content providers • anyone can publish anything

  22. Characteristics of WWW/ WAP Applications • Unique system • Hundreds of unknown users • Implementation cycle very fast • Customised system based on components • Often publishes contents of conventional systems • Typically contains structured data • Security requirements often tight

  23. Collaboration Tools WWW-PAGES VIDEO- CONFERENCE E-MAIL TELE- CONFERENCE SCHEDULE KNOWLEDGE FINDER PHONE DISCUSSIONS ENTERPRISE PORTALS GROUPWARE

  24. Summary

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