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This is only a small sample of the Communication course PowerPoint Presentation
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This is only a small sample of the Communication course

This is only a small sample of the Communication course

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This is only a small sample of the Communication course

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  1. This is only a small sample of the Communication course • Our experienced trainers can deliver at your workplace • You can purchase the workbook and powerpoint presentation • The workbook and presentation is purchased as fully customisable products. • Please feel free to contact us on 07590 806 380 or 01432 376890 for further details.

  2. Communication • Model • By the end of this session • you will be able to: • Identify the processes that all communication goes through before understanding takes place

  3. Communication Model D

  4. Communication • Styles • By the end of this session • you will be able to: • Use different communication styles when needed based on circumstances

  5. APA Communication Style D

  6. Assertiveness • By the end of this session • you will be able to: • Express your ideas assertively, confidently and precisely

  7. Questioning Techniques • By the end of this session • you will be able to: • Ask the right questions for the right reasons

  8. Funnel Questions

  9. Misunderstandings • By the end of this session • you will be able to: • Avoid misunderstandings and overcome communication barriers

  10. Exercise Split into 2 groups Each group requires a volunteer to be; The Director, The Manager The remaining members of the group will become the workforce.

  11. Empathy • By the end of this session • you will be able to: • Empathize to establish trust and communicate effectively

  12. HEAR

  13. How to Give Feedback? • By the end of this session • you will be able to: • Deliver your potentially negative message and get a good response

  14. Feedback Types • There are only two types:

  15. Feedback is a gift

  16. Body Language • By the end of this session • you will be able to: • Read and interpret body language and gestures while communicating with others

  17. Gestures

  18. Action Planning • By the end of this session • you will be able to: • Identify what you have learnt today and how you are going to use it.