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Comprehensive Overview of Janet Network Services in East Scotland

DESCRIPTION

This document outlines the service management and delivery of Janet Network Services in East Scotland, led by John Littledale. It details the roles of service managers, stakeholder engagement, and lifecycle management of services. Key areas include service level monitoring, capacity planning, incident management, and connectivity solutions. Additionally, it highlights the commitment to service excellence with regular reviews, incident reporting, and escalation processes, ensuring that client needs are effectively addressed. For more information, visit our service catalogue link.

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Comprehensive Overview of Janet Network Services in East Scotland

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  1. East Scotland John Littledale Service Lead Network Services Group Janet(UK) john.littledale@ja.net 01235 822303

  2. Janet Service Management • Service Managers assigned to Janet Regions • Engage with Stakeholder Groups • Feed back into the company • Lifecycle Management of the Janet Regions • Project Management

  3. Interaction with Individual Customers • Act as escalation point • Find solutions • Availability • Bandwidth • Inter-site connectivity (North East Scotland College)

  4. What Janet Does • Service Level Monitoring • Capacity Planning • Incident Management • Monitoring and control etc ... • Basically everything you would expect from a company running a service

  5. Service Review • Or what we think you might want • Service Level Commitment reporting • Capacity Reporting • Major incidents affecting the region • Janet Primary IP Service

  6. Service Review • When we think you might want it • On a quarterly basis • In advance on the meeting? • If so how far in advance? • At the meeting?

  7. Service Commitment • Service catalogue • Connections • https://www.ja.net/products-services/janet-service-commitment • Includes • Hours of service • Target availability • Fault management • Resilience • Security • Charges • Service delivery time • Escalation • Terms and conditions

  8. Service Details

  9. Usage

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