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East Scotland

East Scotland. John Littledale Service Lead Network Services Group Janet(UK) john.littledale@ja.net 01235 822303. Janet Service Management. Service Managers assigned to Janet Regions Engage with Stakeholder Groups Feed back into the company

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East Scotland

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  1. East Scotland John Littledale Service Lead Network Services Group Janet(UK) john.littledale@ja.net 01235 822303

  2. Janet Service Management • Service Managers assigned to Janet Regions • Engage with Stakeholder Groups • Feed back into the company • Lifecycle Management of the Janet Regions • Project Management

  3. Interaction with Individual Customers • Act as escalation point • Find solutions • Availability • Bandwidth • Inter-site connectivity (North East Scotland College)

  4. What Janet Does • Service Level Monitoring • Capacity Planning • Incident Management • Monitoring and control etc ... • Basically everything you would expect from a company running a service

  5. Service Review • Or what we think you might want • Service Level Commitment reporting • Capacity Reporting • Major incidents affecting the region • Janet Primary IP Service

  6. Service Review • When we think you might want it • On a quarterly basis • In advance on the meeting? • If so how far in advance? • At the meeting?

  7. Service Commitment • Service catalogue • Connections • https://www.ja.net/products-services/janet-service-commitment • Includes • Hours of service • Target availability • Fault management • Resilience • Security • Charges • Service delivery time • Escalation • Terms and conditions

  8. Service Details

  9. Usage

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