Understanding the Insurance Phone Systems

1. Understanding the Insurance Phone Systems Let’s began with how will you feel if your insurance agency and the insurance agent are easily accessible for one-on-one assistance, with the best solution for your problem? No, seriously that can be true. Now let’s talk about another side of the story. How convenient would it be for an insurance agency or the insurance agent to reach the customer easily with the best possible resolution? One cannot expect to call an insurance office and get the chance to communicate with the suitable person, with the suitable resolution, in the first shot. At this moment comes in play the Insurance phone systems. What is Insurance Phone Systems? It is a system which provides a top notch communication approach where one can smoothly communicate with tailor made and ready to use integration software that works along with the software an organization is already functioning with. It answers, manages and routes the incoming calls. A prompt and apt response to customer’s call earns reliability and recommendations. Types of Insurance Phone Systems It can be of several varieties based on various technologies the system is based on. Some of the types already in the market are listed below: • Virtual phone system • VoIP-based phone system

2. • Software-based IP PBX • Self-hosted system • Integrated VoIP systems, IP phones, network switches and advanced software preferences • Cloud-based system • System for Small and medium sized business • System for Large sized business system • Cloud-based and on-premise IP phone system • Mobile phone based system • Landline-based system There are multiple systems co-existing in the market with a combination of the above technologies or individual technology. One can choose to have a VoIP-based system, a self-hosted system or a cloud- based system according to their business structure, demands, and necessities. List of Service Providers in Market There are multiple systems co-existing in the market with a combination of the above technologies or individual technology. Some of the phone systems example are 8x8, Avaya, Vonage, AT&T, Cisco, Fonality, Grasshopper, Jive, Phone Power etc. The listed names of the providers are very few and the market of the phone systems is more diverse and widespread. Finding the Suitable Insurance Phone Systems Till now we have covered what is the system all about, what are the added advantages, what all technologies are they based upon and who are the service providers, but the question is what and who is the perfect match for your organization? How to find the phone system that is right for your business? Let’s go through the things we need to keep in mind while making the choice. Specifications of a Perfect Insurance Phone Systems Provider: 1. Cost and capital involved 2. Type of technology-based system required 3. Past Records and Reliability of the provider 4. Popularity and complexity of the system 5. Customer support quality

3. 6. Features offered 7. Real Time Call Statistics 8. CRM (Customer relationship Management) Integration 9. Mobility and Scalability If you are an insurance organization then sorting a new phone system can be a tedious task. By keeping in mind whatever we discussed can help you in finding the right system for you. So go for the insurance phone systems because the customers deserve the efficient tools and they are worth it.