1. VoIP Government Phone System Collaboration between Government and People of a society Digitalization, instant connectivity and collaboration have made our life much easier. Civilization has reached a peak of which we had never dreamed. Most of the civilized societies are democratic and a well elected Government is the functional back bone of any democratic society. It the duty and responsibly of any government to make a democratic society works with law and order, safety of its people, providing education and basic life facilities like transportation, employment, health care benefits. Government has to be well connected and collaborated with its people to understand the need of hour, to put some new law and order or any other facilities for the people. It is impossible for the government officials to connect to each and every individuals of the society. Only way to connect to government is through government offices and forums. Just imagine the crowd daily visiting different government offices like employment exchange, public works department, land and real estate, police station, government hospitals to seek some help or information. With very limited number of government officials, it is extremely difficult for them to handle such a huge number of people seeking for some information. As a result, services are getting delayed. Take example of government provident fund office. Hundreds of people daily visiting that office seeking information regarding their pension and the outcome gets delayed due to huge number

2. of people who tries to connect to government face to face. It is very much difficult now days for government to handle such a huge no of queries. Effective ways to Interact 1. Websites, Portals or Forums: The need of the hour is some fast and easy mechanisms using which people and government can be well connected without any need of physical interaction. One way to achieve it is via website, portals or some kind of forums. Individuals can post or put there queries and concerns on the websites, portals forums which are handled or managed by government officials. In response to the queries posted, government officials can provide the necessary details or information. It helps in time saving and increases the efficiency of any government. No need to visit the offices and create huge crowd there. Face to face visiting should be kept limited where it is mandatory to provide physical identification of any individuals. 2. Emailing: Emailing is the back bone of customer support and care. Whether be it any private organization or government owned enterprise or government department, people can easily connect to the higher authority using emails. Every organization uses emailing facility in today’s era. People can send mails to the respective officials with their queries and can get a response back from the officials. It’s an effective way of communication and private also. It’s fast and much secured than portals and forums. 3. Telephonic Systems: Telephonic systems are very crucial. It provides real time communication between the officials and the individuals. People can call to the telephone numbers of the offices directly and have their queries sorted out quickly and promptly. Call centers are very efficient in handing huge calls from different peoples across the geography. Telephonic systems works on the principle of traditional radio frequency. Users have to subscribe to any telephone connection service provider to avail the facility of telephone or mobile phone. Mobile phones are increasing now a day due to well suitability with current needs. Mobile phones are no more just phones. User can access internet from mobiles so the demand is ever increasing. Problems with the conventional telephonic systems are that the user has to be dependent totally on the service providers and the cost of usage is comparatively on the higher side. Instead if government phone systems is moved from conventional type to VoIP type then it will be a path breaking step. Basically the principle behind the VoIP is to transmit the voice calls over the Internet instead of using radio frequency. Every

3. government offices, now a day, has internet connectivity. All needed is a VoIP enabled device to connect. It reduces the operational costs very much. No need to provide separate service provider charges for conventional telephonic systems. It can be routed to any call centre to answer it or can be put on automatic answering mode to divert the call to appropriate department or to filter out the unwanted spam calls. Using VoIP, officials can do conference meeting and calls to discuss on any problems or issues. VoIP connections are secure and established channels since it’s connected to private LAN. Tapping or jamming these phones is much difficult in comparison to the conventional radio frequency based telephonic systems. Inter office calls can be easily done using VoIP without any overhead of installing any intercom or telephonic connections. Conclusion Finally if the government and people are well collaborated and connected then it’s beneficial for the people to enjoy the fruits of well elected government. Government has to adopt any of the above said modes of communication to serve people in better way and it will be beneficial of the government and its officials. It will reduce the overhead of the officials to handle individual seeking information or having queries.