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Can You Hear Me Now?

Tip: Good communication skills require a high level of self-awareness. By understanding your personal style of communicating, you will go a long way towards creating good and lasting impressions with others. About Active Listening.

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Can You Hear Me Now?

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  1. Tip:Good communication skills require a high level of self-awareness. By understanding your personal style of communicating, you will go a long way towards creating good and lasting impressions with others. About Active Listening Tip:Good communication skills require a high level of self-awareness. By understanding your personal style of communicating, you will go a long way towards creating good and lasting impressions with others. About Active Listening Tip:Good communication skills require a high level of self-awareness. By understanding your personal style of communicating, you will go a long way towards creating good and lasting impressions with others. About Active Listening Can You Hear MeNow? Good communication skills require a high level of self-awareness. By understanding your personal style of communicating, you will go a long way towards creating good and lasting impressions with others

  2. What is the difference Between listening and Hearing?

  3. Hearing isbeing able to detect sounds Listening is understanding or getting meaning from sounds that are heard

  4. Random Facts about Listening • Fortune magazine states that listening is the top management for success in business • We only remember 25% of what we hear • We spend the majority of our lives listening • Billions of dollars are wasted each year because of poor listening skills

  5. Who Cares? • Good listeners are more popular • Good listeners make more money • Good listeners make better grades • Good listening involves tuning into ourselves as well as others. • Listening is a thinking skill

  6. Who Cares? Tip:Good communication skills require a high level of self-awareness. By understanding your personal style of communicating, you will go a long way towards creating good and lasting impressions with others

  7. The Gap Between Speaking and Listening Hear 50 words Tune in think Hear next 60 words Tune out Hear next 70 words Think Tune out ….. Speak 120 to 180 wpm We process much faster

  8. Passive Listener • The listener does not share responsibility, nor does he participate in the communication process

  9. Listening Bad Habits • Tune out dull topics • Fake attention • Yield to distractions • Criticize delivery or • physical appearance • Jump to conclusions • Overreact to emotional words • Interrupt

  10. Filters that distort • Education • Biases • Attitude • Age • Experience • Emotion • Religion Family Physical condition Morals

  11. Active Listening is an intent to "listen for meaning", in which the listener checks with the speaker to see that a statement has been correctly heard and understood. The goal of active listening is to improve mutual understanding

  12. Characteristics of a good Listener • Characteristics of active listeners: • Spends more time listening than talking • Let’s the speaker finish his or her own sentences • Let’s the other person finish speaking before responding • Allows the other person to speak and does not dominate the conversation • Aware of own biases • Asks open-ended questions • Focuses on what is being said and not what one’s response will be to the • speaker

  13. ELEMENTS OF EFFECTIVE AND ACTIVE LISTENING • Content • Feelings • Process • Clarification

  14. Be ready to listen!!!! • Be well rested, well nourished and prepared • Sit close enough to hear, and position yourself so that you avoid distractions • Mentally, leave distractions behind • Predict what you might hear. Formulate questions you might hear ahead of time

  15. EFFECTIVE AND ACTIVE LISTENING • Effective listening is the listening to the words of the speaker and the meaning of the words. • Active listening is a process in which the listener takes active responsibility to understand the content and feeling of what is being said and then checks with the speaker to see if he/she heard what the speaker intended to communicate.

  16. ACTIVE LISTENING SKILLS • Check attitude and atmosphere • Keep the channel open and avoid short circuits • Listening requires response from listener • Keep the door open

  17. METHODS TO TEST UNDERSTANDING • Parroting • Paraphrasing • Clarifying

  18. Listening strategies • Use your listening spare time effectively • Explore what is coming next - Analyze the speakers message - Review what you have heard -Search for hidden meaning

  19. Resources http://www.uen.org/Lessonplan/preview.cgi?LPid=28907

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