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Innovation, Knowledge Management and Organisational Capability

Innovation, Knowledge Management and Organisational Capability. ACT KM Forum Canberra 27 October 2003 Professor Ron Johnston Australian Centre for Innovation University of Sydney. The Role of Knowledge.

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Innovation, Knowledge Management and Organisational Capability

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  1. Innovation, Knowledge Management and Organisational Capability ACT KM Forum Canberra 27 October 2003 Professor Ron Johnston Australian Centre for Innovation University of Sydney

  2. The Role of Knowledge The creation, diffusion and use of knowledge have become the vital ingredient in economic growth and change. The innovation-driven economy builds upon these processes. (OECD, 2002)

  3. Redefining Business Innovation The creative process through which additional economic value is extracted from the stock of knowledge (OECD, 2001)

  4. Paradoxes of Knowledge • Using knowledge does not consume it but it does get obsolete. • Transferring knowledge does not lose it but market mechanisms allow ownership. • Knowledge is abundant, but the ability to use it is scarce. • Producing knowledge resists organisation. • Much of it walks out the door at the end of the day.

  5. Entrepreneurial Knowledge • Know-what • Know-why • Know-how • Know-who • Know-when • Know-where

  6. Knowledge Management Arrives ‘Silly me. I thought knowledge management meant it’s not what you know but who you know.’

  7. The Challenge of Knowledge Management Not only of how to develop new knowledge, BUT • how to locate and acquire others’ knowledge • how to diffuse knowledge in your organisation • how to recognise knowledge interconnections • how to embody knowledge in products • how to get access to the learning experiences of customers

  8. What knowledge management initiatives are existing or planned in your company?

  9. What are the barriers to implementing knowledge management?

  10. Crucial Concepts for Knowledge Management Information = Knowledge • Information is digitisable • Knowledge exists in intelligent systems

  11. Knowledge-Information Cycle Information Use Information Creation Knowledge Creation Knowledge Use Intelligent System

  12. Critical Concepts for KMWhat’s to Manage? • Organisational information • Organisational knowledge • Individual knowledge

  13. The KM Journey - the Fivefold Way • Establish effective information capture and management systems & processes • Identify/map organisational & individual knowledge capabilities – your knowledge asset register • Codify knowledge where possible, but don’t discard non-codifiable (tacit) components • Nourish a culture that supports and rewards knowledge sharing • Promote individual knowledge development AND THEY ALL INTERACT!

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