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TIM 100: Interviewing Techniques

TIM 100: Interviewing Techniques. February 27, 2004. Types of Interviews. Panel Interviews One-On-One Interviews Initial Screening Follow-up Second or Third Interviews Telephone Interviews Group Interviews. Types of Interviews . Initial employment interview Pre-screening process

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TIM 100: Interviewing Techniques

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  1. TIM 100: Interviewing Techniques February 27, 2004

  2. Types of Interviews • Panel Interviews • One-On-One Interviews • Initial Screening • Follow-up Second or Third Interviews • Telephone Interviews • Group Interviews

  3. Types of Interviews • Initial employment interview • Pre-screening process • Ability tests • Language tests • Personality tests • Second (sometimes third or fourth) • More focused on specific job than initial interview • Conducted by department manager or general manager

  4. Interview Skills • Behavioral Based Interviews • Have a Plan • Be Flexible • Demonstrate Your Desire to Work For That Organization • Research the Company

  5. Interview Skills • Non-Verbal Communication • Smile, make eye contact • Bonding Moment • Concise Verbage • Hand Shakes(Coming and Going)

  6. Interview Preparation • Informational Preparation • Research the company or organization to which you are applying. How: Internet, newspaper, library, talk to others in the industry • Know the occupation • Know yourself • Complete an inventory of your skills, experience, and personal attributes

  7. Ten Most Marketable Skills • Analytical / Problem Solving • Flexibility / Versatility • Interpersonal • Oral / Written Communication • Organization / Planning • Time Management • Motivation • Leadership • Self-Starter / Initiative • Team Player

  8. Interview Preparation • Psychological Preparation Put yourself in the right frame of mind before the interview Show self-confidence, be prepared

  9. Interview Preparation • Physical Preparation Dress attire Manners

  10. Interview Questions • Directive Questions • What skills do you have that relate to this position? • Non-Directive Questions • Tell me about yourself? • Hypothetical or Case Questions • Suppose you were working on a guest floor your first day, and a fire broke out. What would you do? • Behavioral Questions

  11. The best predictor of future performance is past performance

  12. Behavior Based Questions • Based on the theory that past behavior is predictive of future success. • Questions about skills, character, and preference based on examples from your past work or school experience. • Key idea is to paint a picture of the thinking that underlies the decision making or behavior

  13. Directive vs. Behavioral • What do you think of working overtime? • Describe a time when you needed to work extra hours to meet a deadline or complete a task.

  14. Hypothetical vs. Behavioral • If a customer yelled at you, what would you do? • Describe a time you dealt with an angry guest to ensure the situation was corrected to their liking?

  15. Directive vs. Behavior • Can you identify a specific incident where your leadership proved to be valuable to the operation? • Do you feel you have leadership traits? What are they?

  16. How To Answer Behavior Based Questions Situation Action Result

  17. Describe a time when you needed to work extra hours to meet a deadline or complete a task. • Can you identify a specific incident where your leadership proved to be valuable to the operation? • Describe a time you assisted an angry guest to ensure the situation was corrected to their liking.

  18. Tough Questions • Eye Contact • Demonstrate Energy • Time Out/Re-Group • Prepare Examples of SAR • Situation • Action • Result

  19. Unlawful Questions Do you have children? How old are you anyway? What is your date of birth? Where you born in the United States?

  20. Most Frequently Asked Questions • What are your short-term and long-term goals and how do you expect to achieve them? • What motivates you? • What are you strengths and weaknesses? • Give a specific example of a time when you have gone above and beyond to satisfy a customer. • Tell me about a conflict with a co-worker and how you resolved it?

  21. Prepare Questions for the Interviewer • Always have 4 or 5 questions prepared • One of the most effective ways to compare employers • Make sure you questions show interest and enthusiasm

  22. Interview Do’s • Do find out the exact time and place of the interview – arrive 10 minutes early and relax! • Do research the company interviewing you • Do be neat in appearance • Do be clear about you job objectives • Do bring a copy of your resume and other supporting data, perhaps in a portfolio • Do give the appearance of energy and self-confidence

  23. Interview Don’ts • Don’t chew gum or smoke • Don’t go on talking and talking • Don’t bring up the subject of salary • Don’t be afraid to ask questions

  24. Interview Attire • THIS IS CRITICAL! • Wear a Suit • Aloha Attire is Not Appropriate • Gentlemen-Jackets Buttoned • Hair Conservatively Groomed • Professional Watch

  25. Interview Attire • Ladies- Closed-Toe Shoes and Hose • Minimal Jewelry • Make-Up and Earrings for Balance • Purse/Portfolio • Conservative Length Skirts • Groomed Hands

  26. Employment Protocol • Thank You Notes • Follow-Up Phone Contact • Status of Process • Preparation for Second Interviews • Salary Negotiation • Job Acceptance and Rejection

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