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Dispatch Client

Discover the essential components and new features of the Dispatch Client, designed specifically for call centers. This overview covers system requirements, such as modern PCs with dual monitors and Java 7, as well as enhancements for managing job queues and pending bookings. Learn how to optimize performance with memory recommendations and effective use of table sorting and filtering. Additionally, gain insights into using recurring bookings and managing fleet properties to improve operational efficiency. Enhance your call center's productivity with our recommended tips.

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Dispatch Client

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Presentation Transcript

  1. Dispatch Client David Bigham

  2. Topics • Recommended system • Overview of Dispatch Client components • New features • Tips

  3. Recommended System • Modern PC • > 4 GB Memory (8 - 16 GB Call Centres)memory is cheap / large performance gain • Recent CPU (e.g. i5/i7) • Dual monitors • Windows 7 64-bit • Java 7 64-bit (especially for Call Centres)

  4. Dashboard • Overview of all fleets • Intended for call centres • Pending Bookings

  5. Search • Limited to 1 year range • Only updated when Search clicked

  6. Dispatch • Information about a single fleet

  7. Dispatch – Job Queues

  8. Pending Bookings

  9. Job Cover

  10. Pre-Bookings

  11. In Progress

  12. Complete

  13. Action

  14. Cancelled

  15. No Shows

  16. Model • Favourite • Appear in screen pops • Recurring • Web Admin Recurring Bookings

  17. New Custom Combined

  18. New Custom Combined • Multiple queue types in table • File > Settings • Choose what queue types

  19. Manual Dispatch • Driver or Vehicle • Distance to job

  20. Dispatch – Job Matrix

  21. Dispatch – Vehicle Status

  22. Dispatch Lock • Driver or Vehicle • Automatic expiry

  23. Dispatch – Booking Details

  24. Dispatch – Booking Updates

  25. Dispatch – Booking History

  26. Dispatch – Fleet Status

  27. Messages • Drivers • Vehicles • Operators

  28. Alerts • Voice Requests • Panic • Java Version

  29. Manage Addresses • Edit Areas, Streets & Places (F11) • Set defaults • Text-to-Speech (SmartVOIX)

  30. Booking Form • Screen pops or F2 • Caller notes • Existing bookings • Details populated • Name / Phone • Address • Caller notes • Attributes • Attributes set by dialled #

  31. Booking Form • Screen pops or F2 • Caller notes • Existing bookings • Details populated • Name / Phone • Address • Caller notes • Attributes • Attributes set by dialled #

  32. Multiple Addresses & Fare Calculation • Pickup F2 • Destination F3 • Edit • Calc • Fare tooltip shows calculation

  33. Multiple Accounts and Subsidy Payments New • Amount / Percent • Maximum • Lift fee on subsidy • Forward / Return • Sent to Vehicle • Shown in tables

  34. Blacklists New • Administered in Web Admin • Checked at creation • Manual check

  35. New Completed by Operator • Mark a booking complete • Vehicle • Driver (optional) • Reason

  36. New Edit Fleet Properties • Edit following properties • Use Closest Car For all Bookings • Phone Number Voice • Phone Number Panic • Requires Edit Fleet Properties in Dispatch Client authority • Star shown in Fleet status • If Use Closest Car For all Bookings set to Y • Phone numbers not set

  37. Tips • Table columns • Table sorting • Table filtering

  38. Tips • Booking History map

  39. Send Logs • Logs • Short lived if fleet busy • Send early • Screen capture • Highlight issue • Vehicle logs

  40. Thank You Questions?

  41. http://xkcd.com/627/

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