Etitel Telephony

ETITEL provides complete inbound and Outbound services for your call center and also providing Hosted Pbx. We offer a next generation call center software solution services, USA toll free number, international calling service and much more.

The ETITEL fully featured cloud phone platform is built with the latest voice technologies for enhancing customer efficiencies. With a robust and redundant infrastructure in a Tier 3 Data Center in Los Angeles, USA, supported by a team of experienced telecom engineers round the clock, our customers are assured of the highest quality of services.

Call Center is one of the outsourcing services which act as a hub to receive the calls from the customers (Inbound) and to call the customers for various promotional motives of the business (outbound). Inbound Call centers facilitates inbound calls that are made by the customers to acquire information, report a malfunction or ask for help which are commonly called as customer service or customer support.

Call Center is one of the outsourcing services which act as a hub to receive the calls from the customers (Inbound) and to call the customers for various promotional motives of the business (outbound). Inbound Call centers facilitates inbound calls that are made by the customers to acquire information, report a malfunction or ask for help which are commonly called as customer service or customer support.

A virtual number or otherwise called Direct Inward Dialing (DID) or access, is a phone number without phone line. Typically these numbers are modified in a way to forward incoming calls to one of the pre-set phone numbers, chosen by the customer: fixed, mobile or VoIP. A virtual number can work like a pathway between customary calls (PSTN) and VoIP.

Toll-free numbers have chopped down the time it generally takes to make a collect call in the past times. They have likewise disposed of the requirement for a phone administrator to physically complete the call in spite of the fact that regardless they charge the cost of the call to the called party instead of to the one calling. They are likewise extremely reasonable relying upon the telephone plan you gain or agree to accept.

Private Branch Exchange or otherwise known as PBX, is a private network utilized inside an organization or an association. The individuals utilizing PBX telephone system can convey inside their organization and the outside world, utilizing diverse communication stations like Voice over IP, ISDN or analog. PBX additionally permits you to have a larger number of telephones than physical telephone lines (PTSN) and permits free calls between clients.

A call centre is an incorporated office utilized for getting or transmitting a vast volume of solicitations by phone. An inbound call focus is worked by an organization to control approaching item support or data enquiries from customers. Outbound call centers are worked for telemarketing, sales of beneficent or political donations, obligation accumulation and statistical surveying. A contact centre is an area for centralized treatment of individual correspondences including letters, faxes, live bolster programming, online networking, text, and e-mail.

A cloud phone number is a virtual phone number. It is different from the standard type of phone that you might buy from a shop, because it’s virtual. These numbers do not require hardware or on-site technology. To use these numbers all a person needs to do is have a computer and a fairly strong Internet connection.

Voice over Internet Protocol (VoIP) is a technology that allows you to make voice calls using a broadband Internet connection rather than regular phone line. The steps involved in originating VoIP calls are similar to traditional digital telephony.

A full-featured VoIP phone plan with every feature that a business or call center may need, with unlimited incoming and outbound calls, at a low fixed monthly price to cap your call costs while providing all the features of an advanced ACD / PBX.

Start receiving calls on your new number instantly. Three simple steps. Choose your number, choose your plan, choose your destination (ip address or phone number) anywhere in the world and press Go. That’s it. You now have a global presence.