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Technology and Innovation in Travel Insurance – A Guide to Best Practice

Technology and Innovation in Travel Insurance – A Guide to Best Practice. Author: Jack Harris. Agenda – What I would Like To Talk About. Introduction – Who am I? Technology in travel insurance Online distribution channels More than just travel insurance Summary & questions?.

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Technology and Innovation in Travel Insurance – A Guide to Best Practice

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  1. Technology and Innovation in Travel Insurance – A Guide to Best Practice Author: Jack Harris

  2. Agenda – What I would Like To Talk About • Introduction – Who am I? • Technology in travel insurance • Online distribution channels • More than just travel insurance • Summary & questions?

  3. Travel insurance technology Online sales through a number of channels/methods: • Direct XML connection between partner site and insurer system • Integration of partners GDS platform with insurers system • Standalone white label websites

  4. White label sites • Fully or partially branded as per client request and regulatory environment • Offers unique ability to extend customer touch points, aid customer retention and up sell opportunities • Increased product scope including annual policies, tiered offerings targeted advertising campaigns

  5. B2C B2B XML Integrated GDS/ Travel Agency/ Airlines B2B2C WAATS B2B2C Co-Branded Partner Site SETTLEMENT - Credit Card / Agency Current platforms supported by WAATS Computer systems Must be compatible With a wide range Of platforms

  6. Innovative product solutions • Offering more than just a basic travel insurance policy • Tailored underwriting and rating approach • Value adding product enhancements such as…..

  7. 24/7 travel safety response service • Pre travel safety advice • World risk matrix

  8. Talking Nurses • 24/7 telephone support from qualified nurses and doctors • Service available before, during and after travel

  9. Go-Sim • Global sim cards allowing for calls to be made or received worldwide • Savings of up to 85% as compared to usual service providers • Available in 175 countries and on 400 different networks

  10. Getaway Guru • Travel information on a dedicated website tailored to each customer • Online store for travel documents, medical information and vaccinations • Policy wording and insurance information

  11. Summary • First class technology interacting with a number of platforms • White label websites that stretch customer touch points • Innovative products solutions adding real value

  12. Partner web site passes flight info entered and additional rating information to AIG 2 AIG returns a travel insurance quotation to the partner web site. 3 XML Quote Request Apply AIG receives policy issue request and returns confirmation and policy number to partner included in client’s itinerary. View XML Quote Return XML Book Request Buy Authorization Approval Receive XML Book Confirm XML Print Request Get Document XML Print Return 5 AIG generates document and returns to requesting Web site (or directly to customer via e-mail) Client receives policy number, partner Web site sends document print request Client receives quote and accepts – booked along with completed flight purchase. 6 7 4 Client logs onto partner web site and applies for insurance product 1 Payment Authorization Example of an XML transaction flow

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