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Maximizing IS Benefits: Principles and Management Approach

Learn principles of benefits management in IS focusing on people, technology, and organizations. Understand key concepts and module content for exam preparation in benefits dependency network method.

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Maximizing IS Benefits: Principles and Management Approach

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  1. Information Systems and Organisations Lecture12: IS Benefit Management

  2. Scope and Coverage • This unit will cover: • Managing the achievement of IS benefits • Review of key concepts

  3. Learning Outcomes • By the end of this unit students will be able to: • Understand the benefits management approach • Describe the key concepts and content of the module • Revise for the examination

  4. Contents • Benefits management • Key module content • Emphasis – People , Technology and Organisations

  5. Benefits Management • John Ward and Elizabeth Daniel • Principles • ..start with objectives and manage based upon them • ..measure benefits achieved continually • ..recognise Business Changes (processes) • ..recognise Enabling Changes (including I.T.) • ..develop and implement I.T. enablers

  6. Benefits Dependency Network - Method Investment Objectives 1. IS/IT Enablers 5 Enabling Changes 4 Business Changes 3 Business Benefits 2

  7. Example:choose and book GP Access to internet Reduced costs , lack of referral Letters/calls Training GPs IT in GP Practices Patients can Get convenient Appointment Patient use Telephone for booking Improved Patient tracking IT Trainers for Primary Care Security and encryption Identify non- Booking patients National Standards for Encryption Improved Patient experience Improved healthcare Patient Information services Interface to Medical records Patient Educ’ Programme Reduced Rejection of referrals X-rays to be Read in 24/48 hours Decommission Existing system E-Scheduling system Results posted Electronically to GPs Improve use Of X-ray Dept Reduced Unnecessary X-rays Patients to be Included in E-records Reduce DNAs Reduce unit costs IS/IT Enablers Enabling Changes Investment Objectives Business Changes Business Benefits

  8. Module Content • Topic content summarised in following document • Topics Contents (available in the additional documents pack) • Exam will have a short business case and 5 questions • You will answer Question 1 (worth 50 marks) and TWO questions from the remaining 4 (worth 25 marks each) • The topics content document indicates how the topics may typically relate to questions

  9. References • Ward J, Daniel E. (2006) Benefits Management, John Wiley and Sons. ISBN-13: 978-0-470-09463-1

  10. Lecture 12 – IS Benefit Management Any Questions?

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