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Implementation of Information Systems in Organisations

Implementation of Information Systems in Organisations. IT04 Heathcote Ch 39, Doyle Ch 12. Successful implementation. What are the criteria for judging the success of a system?. Likely indicators …. High level of use - Is the new system actually used?

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Implementation of Information Systems in Organisations

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  1. Implementation of Information Systems in Organisations IT04 Heathcote Ch 39, Doyle Ch 12

  2. Successful implementation What are the criteria for judging the success of a system?

  3. Likely indicators … • High level of use - Is the new system actually used? • High level of user satisfaction - Do users like the system? • Meets original objectives - Have they been satisfactorily achieved? • Appropriate nature of use - Do users really know how to use it? • Institutionalisation of the system - A successful system will be taken on board enthusiastically by users and used in new and changing ways, evolving to meet new demands.

  4. Why do information systems fail? They fail for many reasons at any stage of the systems life cycle.

  5. Crucial stages in the System Life cycle • Analysis • Design • Programming • Testing • Conversion

  6. Why do information systems fail? Failures are often due to human element of a project:

  7. Human reasons for systems failure • Over concentration on low-level data processing • Lack of management knowledge of IT systems and their capabilities • Inappropriate/excessive management demands • Lack of teamwork • Lack of professional standards

  8. Problems of Communication

  9. Factors in successful implementation • User involvement, motivation and trainingUsers are involved right from the start of a project • Level of complexity and risk - The larger projects, greater risk • Management supportNew systems that have management backing are more likely to succeed • Proper project management

  10. Not properly managed a project is likely to suffer from… • Cost overruns; • Delays in completion; • Technical problems resulting in poor performance; • Failure to achieve expected benefits; • A host of other problems …

  11. Home work question • The management of a company wishes to introduce a computerised diary/scheduling package which is known to be compatible with the existing software base. With the aid of examples, give three factors which could influence the success or failure of this exercise. (6) NEAB IT04 Q2 1997

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